Hoover Omdömen 570

Due to the fact that the four washing machines we purchased are constantly malfunctioning for 6 months, we have been trying to reach your technical service team but have been unsuccessful. When we called your support line at 0850 811 1290, the operator was rude and not solution-oriented.

We kindly request your support to resolve this issue as soon as possible. We would appreciate a prompt response regarding this matter.

Best regards,

Egemed Kusadasi Hospital
Contact number: +90 5323429579

No recomiendo absolutamente para nada esta marca. Me compré una lavadora hace justamente 1 año y 3 meses, la primera me llegó rota, me la cambiaron, la segunda hace ya un tiempo no va como debería de ir, ahora directamente la puerta de la lavadora se ha ido volando, osea se ha salido. La solución de ellos es que no me entra esto en la garantía y que pague la puerta... cuando llevo un año con ella... Vamos esta marca que por cierto es se candy, no vale para nada. No les compréis nada.

Køb ALDRIG Hoover...

Efter 2 år virker det ikke...

Selv om du er lovet udvidet garanti. Så kan de ikke finde dig i deres system.

Buenos días , igual que puse comentario malo sobre el trato con la lavadora rota , sobre todo la poca información con los clientes desde la casa Hoover , que había ya que hablar con ellos a través de correos ,
Ahora estoy feliz , me trajeron la lavadora está mañana , los chicos que la trajeron , super amables e incluso me explicaron cosas de los mandos .
Ya estoy lavando .

Muchas gracias

Like most Hoover customers, we've found out that their '10 years parts guarantee' is a scam. Interesting enough, they have a recorded message warning people not to abuse their staff yet their staff don't have to be careful how they speak to customers...

I bought a Hoover Cordless Vacuum Cleaner With Anti Hair Wrap, Blue - HF4 Hydro Pet in March. As it did not come with spare filters I went online at Hoover located the spare filters I needed and ordered. The confirmation said that there was a 4 week delivery?? OK, I went with it on the grounds that a new filter should have a serviceable life on months but one never knows with such things, hence a backup, just in case. To date, 6 weeks later I have received nothing, no notifications of any sort on delivery. This whole situation is very hard to understand as this is a current model for which, it would be expected, that fast moving parts such as filters would, no should, be readily available. This situation makes me uneasy about Hoover and their products because if a simple straight forward filter is so difficult to supply what would happen if there was a mechanical/electrical failure. I'm beginning to very much regret buying the Hoover which I initially recommenced to friends. That situation has now being reversed. I can not in all honesty recommended buying a Hoover to friends and family as I do not want to be in a situation where I was the person who recommemd something that has the potential to cause unnecessary stress.

Hoover company very bad do not buy had my fridge freezer six years had insurance with domestic and general hoover been to repair the same fault six times and refused to replace the freezer waste of time paying insurance very angry

No compren nunca a esta marca, como tenga un fallo su electrodoméstico se lo van a comer con patatas, porque a parte de hacer perder el tiempo a la gente, no les van a dar otra solución.

The worst company I’ve ever dealt with the worst customer service everything about them is terrible. Avoid them at all cost.

I would give a 0/5 if possible.

Paid for a repair to a four year old dryer four months ago. Engineer took 6 weeks to arrive. Didn't have part. Hoover cannot tell me when the part will arrive. Refused to honour warranty which states parts will be replaced within 28 days. Instead offered the option of purchasing a new machine; how is that an option and why on earth would I want to pay for another unreliable machine from a company that cannot make repairs which doesn't honour warranties?! Refused to take a complaint, refused to let me speak with any decision maker. Now taking to small claims court.

Produit jamais reçu mais bien payé. Dossier qui traîne et aucune nouvelle depuis une semaine suite au dernier mail me disant que pour eux livraison faite et qu'ils allaient faire des recherches. Obtenir un bon de livraison pour vérifier la signature ça ne prend pas une semaine. Service client à revoir

Had Hoover washer / dryer for 7 months. Has broken down twice. First time engineer was able to fix. Second time rubber tore badly and ripped up a blanket. We told Hoover customer service over phone what the problem was and to show up with replacement rubber. Had to wait a week for engineer. Engineer turns up an hour late, says it needs a new rubber but he has been on leave and hasn’t got one in his truck. Checks stock - no spares in the UK. Admits we aren’t the only customers facing the same problem 😂 Diabolical customer service over phone and now it’s a 28 day wait for another engineer to repair. We will never buy another Hoover appliance. We’re now shopping for another brand. Avoid at all costs.

Lack of consumable parts
Buy a cordless hf4 vacuum but can’t buy replacement filters without 3-4week wait
Absolutely diabolical the part is £8 ish retail
Probably £1 to make call yourselves a world leader

Na 18 maanden braken 2 "meenemers" af in mijn wastrommel. Bij het eerste bezoek zei de technieker dat dit niet kon hersteld worden en ik een nieuwe machine ging krijgen. 5 maand later kwamen ze dan plots beide onderdelen vervangen, die allebei na 4 weken terug afgebroken waren...en dan is er ineens geen garantie meer op deze onderdelen. DIEVEN, LIEGEN EN BEDRIEGEN.

Customer representative hung up on me . He was supposed to pass my call to his supervisor. I was on hold for 3 min and someone literally disconnect me

Stay away from Hoover fridge freezer. Broke down after a month of use. Now freezer is leaking toxic chemicals. They do offer repair but has been two weeks without a working fridge and they don't seem to take it seriously, claiming they don't release faulty products to the market when they clearly do.

We bought a Hoover H-Wash&Dry 300 Lite (HBDS495D1ACE/-80) in February 2024, and have had persistent issues with the fabric conditioner drawer filling with water after every wash. Despite following all the online instructions, removing and cleaning the drawer, checking for blockages, running a service cycle, nothing has resolved the issue. There's no visible buildup or obstruction, and yet the problem persists.

What’s worse is the dreadful customer service. After only 14 months, the washer/dryer is malfunctioning and I attempted to contact Hoover by phone. I was forced to listen to several minutes of unnecessary information, only for the line to go dead just as I was about to be connected to someone.

Trying WhatsApp was equally frustrating. I felt like I was interacting with a bot that prioritised marketing preferences and titles over actual support. Even after explaining my issue multiple times, I received responses that were completely irrelevant.

Deeply disappointing experience all round, for both the product and the customer support. I expected far better.

Very bad experience with the customer service, wasting time and money; I don’t trust them anymore. No more Hoover or Candy for the rest of my life.

Ik heb een was droogcombinatie. De was stinkt in de droger al van de eerste keer. Geen aanrader. Ik reinig regelmatig en ontkalk ook regelmatig. Ook de wifi functie werkt niet. De uitleg die ik vd klantendienst heb gekregen is chinees voor mij. Nee, na deze gewoon terug 2 machines.

We purchased a hoover vacuum cleaner just over a year ago, we noticed at the wire had split at the neck of the hoover where it goes into the hoover, we had kept our receipt and we rang hoover customer services, we were 1 week outside the manufacturing guarantee and they said they carnt help so now I'm going to to purchase another vacuum cleaner and it definitely won't be buying a hoover product. Model 991LA2211_82 avoid if you want a vacuum cleaner long than a year.