Homecenter Omdömen 402

very bad delivery and customer service they didn't come in time between 11 am - 5 pm , they arrived at 7 pm when I wasn't at home!!! ,they didn't apologise and they said next available delivery in 10 days very bad shopping experience , now I'm waiting for my refund money and it will take 10 days!!! What I awaste of money and time!! I will never buy from this store again 😡😡

I recently purchased a bed from Homecentre, and the experience has been nothing short of frustrating. Within a short period, the bed developed serious issues—fungus growth and moisture absorption that caused the plywood to bend and chip off. This is clearly a result of poor manufacturing and substandard materials.

What’s even more disappointing is the lack of urgency and concern from Homecentre when I reported these problems. Despite reaching out with a detailed complaint, the response was slow and unhelpful. It seems that customer satisfaction is not a priority for them.

I trusted Homecentre for quality and service, but this experience has proven otherwise. If you value your money and peace of mind, I would strongly advise looking elsewhere.

This company, including their terrible app, is just awful! Zero customer service! Avoid!!

Lo mas pesimo que hay, el servicio al cliente deja nada que decir, jamas compren en línea. Para una compañía tan grande les falto mucho, jamas volvere a comprar en su página web, son incumplodos en todos los envios

I just wanted to let you know that there is no help or assistance of any kind. I had to move cities on an emergency basis a day after I received the new product. I sent them an email requesting assembly service in the new city. It has been a week, 15 emails and 15+ phone calls. Zero accountability. Horrible service ethics. This company is a blot on the landmark group. I wish no one supported this poor excuse of a company

I returned a lamp to the store which stopped working shortly after I bought it - the return date had passed so I asked if the manager could help me. He said to leave it with him (without a receipt). I have been trying to contact him for the last 2 weeks for an answer - no one seems to know anything and I can't reach him!!!! Shocking experience!!

Hice la compra de un nevecon el 24 de junio 2024
Quedaron de llevarlo el dia 26
En el momento de la entrega yo no me encontraba en casa se encontraba mi hijo
Las personas encargadas de llevar el nevecon
Lo subieron hasta el segundo piso y lo dejaron allí
Mi hijo firmó
Cuando llegue a revisar mi nevera la movimos con mi esposo
Y resulta que tenía un rayo. Y roto
De una nos fuimos para Homecenter de acá de cali
Y comenzamos un proceso
Con fotos pruebas y otras cosas más
Esperando respuesta
Ayer nos dicen que no procede por qué mi hijo firmó
En conclusión me dejaron el nevecon dañado y no quisieron hacer el cambio
Ya que los de la transportadora la dañaron

If minus rating possible, I want to give that. Worst customer service. Bought premium dinning set and chair broken within 6 months. Though product is under 1 year warranty, no resolution since 2 months. Multiple complaints raised. They are completely fraud and irresponsible. Beware

We purchased bowls and after few hours decided against it as they were not suitable. To our surprise they don't have refund policy and only credit note. This is absolute cheating as all stores including online do have return policy. Also the store in phoenix mall doesn't have full range to make use of credit note. Will never ever step in home center india

The worst customer service. I called them 7 times to return my items. Every time I’m promised that the rugs will be collected on the following day. No calls received and no rugs collected. They cancelled my return request after 9 days. I called again to complain but no resolution yet.

The worst experience with a furniture store. I have ordered a bean bag that was supposed to be a birthday gift for a little girl whose birthday was on Jun 8th. The item mentioned it will be delivered in 2 working days, however no delivery was made until today Jun 9th and I had to buy another gift instead because I had to. The customer service were even worse, not only the did nothing but also lied directly at me. One lady answered and confirmed it will be delivered in 2 hours which did not happen obviously. I asked for the manager and I was told that he's busy with a phone call and will get back to me but he didn't. This is not how you treat a customer. I will never order again from home center store ever in my life.
P.s I still did not receive the item.

Hace 6 días compré por internet una MESA REDONDA KARE, el envío lo hicieron 2 días después de manera parcial, de 2 cajas recibí primero la de la tapa de la mesa, reclamé por la falta de la caja de la base y soporte o tubo pedestal. A las 2 horas llamó el transportador diciendo que se le había quedado en el camión y que me lo llevaría más tarde. Una vez se completó el pedido procedí a la apertura de las cajas y revisar su contenido. Faltaban las tuercas y demás accesorios para el armado y el tubo cónico del pedestal tenía un desperfecto por golpe en uno de sus extremos. De inmediato presente a través de la línea WhatsApp de Homecenter el respectivo PQRS y también llamé al número telefónico de servicio al cliente. La respuesta que recibí era que ya habían “escalado el caso”, al día siguiente me llamo una señora de nombre Diana, para que le mandará evidencia fotográfica y así lo hice, luego me llegó un correo pidiendo que enviara más evidencias a un correo. En vista de tanta dilación, entré a la página de Homecenter donde aparecía el pedido como entregado, pero tenía la opción de “DEVOLUCIÓN”, de inmediato la active, me dio un código (13681) con la instrucción que llevara el producto a cualquiera de sus 42 tiendas. Lo lleve a la tienda de Cedritos, donde no querían recibir la mesa en sus 2 cajas, y me tocó tomar un registro fotográfico del área DEVOLUCIONES, para dejar constancia que ahí dejaba el producto. Esta es la hora que se están haciendo los “locos” para no devolver el dinero y presionar al cliente a recibir un producto deficiente A LA BRAVA. Esa es la POLÍTICA DESHONESTA DE HOMECENTER.

Hace un mes pedí una cotización para mi nueva cocina, la visita costó $60.000 y ni una llamada, nada, si así es para una cotización como será para la entrega.

We purchased a bunk bed for my son, on the shop floor looked good. After finally receiving the bed which was delayed the smell of the wood throughout the night caused my son to cough so much he nearly had an asthma attack. The fumes coming off the furniture are toxic. We have filed a complaint to return and replace with a unit that does not have a toxic smell. Still waiting on a proper response and still with the bed off gassing in our home. It is unacceptable

I ordered a kitchen cabinet. Delivery supposed to be next day, they sent message at 9pm it’s out for delivery but still no delivery. There is no number you can contact, “chat now” is not opening. The next day they delivered, not even a call to confirm. When I complained and asked about assembly they said they offer only on larger items, I consider they should offer according the level of difficulty of the assembly. This furniture has like 100s pieces and is super difficult to make it. It was one missing item also to attach the door, I sent email about it. They never get back to me. First and last time I ordered.

Their vouchers are not working which were purchased through magicpin and their staff is not willing to resolve the issue. I recommend not to use homecenter or magicpin if you would like buy anything from them.

Compré una ducha no me la probaron como hacen en las ferreterías, y cuando el mismo día me la instaló un electricista experto no sirvió. Me fue al otro día al Homecenter de la avenida Cali , Tintal y me la recibieron disque para devolverla al proveedor de eso ya hace 15 días y no me han dado ninguna respuesta, esa gente son una partida de ladrones. Me toca poner la queja ante la Superintendencia. Para que me respondan. No los recomiendo ni a mi
Peor enemigo.

Compré un sofacama, lo entregaron en fecha diferente a lo anunciado, cuando no nos encontrabamos, dejaron el mueble tirado en la portería y no lo subieron al 4o piso porque les dijeron a los de la portería que tenía un costo adicional cosa que no sabíamos, lo mismo no nos informaron que poner las patas del mueble tenía costo adicional estoy poniendo una denuncia por intermedio de confederacion colombiana de consumidores, recomiendo a todos los afectados que no les respeten sus reclamos hagan la denuncia a esta organización es gratis.

I bought a over-priced mattress thinking it would be of superior quality. After using it for 3 months, I can feel the springs and mattress had been deformed. Contacted helpline many times for warranty claim but no positive response from their side. Everytime I call they ask me to call back after 2 days and after 2 days same is repeated. I'm sick of their gimmicks. It was a disappointing experience with homecenter. Please do not waste your money to buy anything from them.

This company is simply dreadful. I ordered a bedframe and two mattresses online which were never delivered after over a month. I had to change the delivery time twice but never got a delivery. at one point I got a call from a delivery driver at 8:30 pm (in Ramadane), and having waited for him for four hours, he never showed up nor did he call to apologize. I tried to call the driver but he would just shut my call down. I sent many emails and called their customer services many times but nothing was ever done, apart from telling me that an email was sent and I would get contacted within 48 hours. This experience stressed me, and I would never go through this again and would not recommend it to anyone. One star is a star too many for this company.