Homecenter Omdömen 402

Refused to honour warranty. Impossible to talk to customer service

This is the last warning before I make this a big issue and ask compensation for the mental stress that you have caused me and my family. I can't wait to report this fraud to higher sectors. Around Rs. 5000 I have lost because of you. I ordered and paid for things but all I received was a notification telling it was delivered which never happened. I'm being serious. Very serious. The compensation for the destruction of my mental peace and for the money I lost is definitely going to be huge. 100% you will regret giving us bad service. Deliver what isn't delivered yet in 1 week. Or consider your time is up. I'm serious. I'm really very serious.

Productos dañados e incompletos.
Recibí una compra en línea, una vajilla y una vajilla con productos rotos dentro del empaque, (Deben de tratar y empacar mejor este tipo de productos) Escritorio con partes iguales (2 patas iguales) y al momento de la garantía es una demora en todo y la respuesta solamente es se escalo con el proveedor. Una compra desde el 26 de marzo y solicitud de garantías hoy 14 de abril no tiene respuesta.

In augustus 2025 2 nieuwe banken gekocht van Montel bij Home Center Wolvega. In november na aflevering blijkt er een weeffout in de stof van de zitting aanwezig te zijn. In december komt er een reparateur van POS. Deze kan het niet ter plekke oplossen. Er moet een nieuwe stof voor de zitting worden besteld. We bellen 5x met Home Center en in april horen we dat er een fout is gemaakt en dat er nog geen nieuwe zitting is besteld! Mevrouw zegt dat ze moet uitzoeken of onze stof van hetzelfde verfbad nog leverbaar is. Het is verschrikkelijk slecht qua service. Om het eventueel af te kopen biedt ze 250 euro, de bank kost 2750 euro. Wil je een merk meubel kopen? Ga dan naar een winkel van het merk zelf! Wij hadden beter rechtstreeks bij Montel kunnen bestellen.

Worst after-sales experience. Ordered MYR Denver 6-piece sofa set (Invoice: 01315151025, dated 07-Feb-2026) from this store. Only 4 pieces delivered on 24-Mar-2026. 2 Armless Manual Recliners still not delivered even after 6 weeks.
Called customer care multiple times, emailed helphomecentre.in, raised 3 complaints (665813, 3651684, 666456), escalated to National Consumer Helpline

Utterly useless and unprofessional establishment ,even after paying full amount ,this guys are not delivery the products ,they keep on postponing. I want my money back ,i don't want the product . Really pathetic

Que porqueria de servicio compre una nevera, llego pelada, con tallones y marcas de circulos, rayada y se llama a servicio al clieente y dicen que tengo que esperar entre 3 y 7 dias para que me llamen y me digan que se puede hacer, es el colmo Malditos ladrones

Worst service, it has been 1 week and the order is not delivered. multiple followups and still no signs of delivery.

asked for the invoice and they did not send stating that it will be delivered with order, so now i'm stuck with this fraud company who took the payment and its neither delivering the furniture not the invoice

Zeer slechte service.
Na 14 dagen een nieuwe bank in gebruik te hebben genomen ontstond er plooivorming (stof kan dubbel gevouwen worden). Verschillende “oorzaken” hiervoor gekregen waaronder het feit dat de fabrikant hiervoor gekozen zou hebben ivm nonchalante uitstraling. Tevens werd ik gewezen op een papiertje welke je bij de aankoop krijgt waarop staat dat ze niet verantwoordelijk zijn voor plooivorming dit hoort er nou eenmaal bij volgens home centre, dit papiertje echter nooit ontvangen bij aankoop. Voor zo’n groot bedrijf echt een enorm slechte service!
Niemand is blij met een nieuwe bank met plooivorming!

I had a terrible experience with Home Centre. I ordered a sofa online and when it arrived, it had visible stains on it. After waiting for a full week for a replacement, they delivered another sofa — and unbelievably, that one was also stained as well.

When I raised the issue again, I was told the item is now out of stock and I need to wait again. After already wasting so much time, I refused to wait and requested a refund instead.

Now they are saying they will not return my money and will only issue app credits. This is completely unacceptable. Why should I be forced to shop again after such a disappointing experience?

To make things worse, one of the customer service agents misbehaved with me. When I politely asked her, “Could you please connect me to your manager?”, she kept interrupting me and would not even let me finish my sentence. She refused to listen and was extremely rude.

Later, when the duty manager called me, she initially only apologized for the sofa and said it would be replaced. I had to specifically ask her, “Do you want me to speak about something else as well?” Only then she acknowledged the issue, said she had heard the recording, admitted the agent was rude, and promised action would be taken.

This entire experience shows a serious lack of professionalism, accountability, and customer care. I constantly have to follow up myself — no proper updates, no transparency, and no respect for customers’ time or money.

Truly one of the worst shopping experiences I’ve had. I will not recommend Home Centre to anyone.

Bad experience and unsatisfied with the customer service.
I bought online and created return order for some items but nobody picked up since 10 days ago.
I talked with customer service several times and said I'm leaving the country, they just gave me promises without anything happened.
Now I called them internationally ( as i left the country) and got the same promises.
I'm sharing my feedback here, maybe they reach out to me to pick up the items and initiate the refund, as nothing happened...

experiencia terrible, el closet se entrego fuera de la fecha establecida, al recibirlo 3 dias despues las cajas venian rotas , el transportista antipatico , se pidio servicio de instalacion , las asesoras muy arrogantes asignan las horas y dias que mejor les parece sin consentimiento apesar te tener fecha y dia estipulado con anterioridad . el closet presenta fallas de los espacios para colocar los accesorios y falta tambien los accesorios.No dan soluciones inmediatas.

Serious Product Quality & Service Failure – Home Centre

I rarely post negative reviews, but this experience warrants visibility.

I purchased an AMANDA Dining Chair Set of 2 (~₹14,000) from Home Centre. Within just ONE MONTH of normal household use, the chairs broke.

After repeated follow-ups, Home Centre conducted an inspection. Their own service staff explicitly confirmed:
• This is a common issue with this product
• The chairs cannot be repaired
• The product requires replacement

Despite acknowledging a manufacturing / design issue, Home Centre failed to honour their own resolution timelines.

What followed:
• Multiple promises of “48 hours” and “24–48 hours” — repeatedly missed
• No written resolution, only vague emails and call attempts
• Redirection to call centres instead of accountability
• Zero ownership despite inspection confirmation

Given the frequent price fluctuations in replacement products, I requested a refund instead of replacement — a completely reasonable request after a confirmed defect. Even then, there has been no clear approval, no closure, and no written commitment.

Even if I am Honest to the Core, no point as I already see how much miserable state of “google review” rating “Home Centre” has on record.
Unapologetically we r the most foolish people who Humbly spend our hard earned money on Cheap & Undurable goods of Home Centre. Sadly,the Customer Satisfaction is Zero and the Home Centre do not not feel their responsibility to the customers once their Goods are sold to the buyers at hefty prices with no warranty on repair or replacement for any defect detected.
Forewarned is Forearmed.
To ensure people avoid falling in the same pit as mine, I strongly advise to make a better choice for your furniture needs.
Hope the owner of home centre reads this review and get a vibe.

I bought two coffee tables,in less than a month they start peeling off on the legs..
I called them,I sent pictures..nothing.
You can’t trust a company like that…

Horrible, terrifying, I still havent received my order after 20 days of placing it. No tracking info no support, just nothing. And the support team uses the same sorry excuses each time pushing me to wait another 48 hours. It has been a torturous experience to purchase from home centre which was once a successful and reliable brand. Surely, i will never buy from them again and will discourage other too.,

Extremely disappointed — I wouldn’t recommend buying from this shop. The bedroom set arrived damaged, and the sofa fabric started tearing after just a couple of months. On top of that, the customer service has been terrible. After countless calls and visits, the issue still isn’t resolved!

Pague por la compra y el armado de un sillón y no vino nadie el día que estaba agendado... Nadie llamó, no me han devuelto el dinero y el sitio web no me ofrece opciones para hacer el reclamo...

Worst delivery schedules. If you set a scheduled time and then cancel within the scheduled time then what is the point of setting this time?

the customer service are the worst, I made an order and in 5 min I found that the location is my old location, so I called in the same time and I asked the Customer service to changed the location and he said it's done, next day they delivered it to the wrong location and they sent me a photo of the product on the wrong door, I called them again and they said that they'll deliver it again next day and they didn't, the 3rd call they said the same and they didn't, the 4th call they said they'll make refund so I can order again and they didn't, the 5th call they said that the whole process they made was wrong from the biggening, I asked to talk to a manager and they said will contact me back and like usual they didn't, they don't care at all about there customers