Homecenter Omdömen 402

Hice una compra online de un AC por dos millones de pesos, prometían entrega en dos días, ya van dos semanas y todavía no nos han traido nada. En el sitio web no tienen un solo número de reclamo, solo la función de rastrear el pedido que ya han reagendado la entrega innumerables veces. La última, mandaron un email, avisando de una entrega fallida que nunca hicieron

Worst customer service. I won’t ever use them again. I Ordered a mattress online for guests coming to stay it was booked for delivery but never arrived , I received no notification to say it wouldn’t arrive on that scheduled delivery date. I contacted customer service at least 10 times and every day I would get told sorry no up date we will call you tomorrow to let you know why it’s never been delivered, no one ever called back or could give me a reason to why it didn’t arrive. I thought it was just the quality of their stuff that was poor but their customer service skills are even worse!!

La verdad Decepcionado de tan pésimo servicio, pagué un servicio de instalación de una puerta de madera para que el técnico fuera a tomar las medidas para la instalación de la puerta, resulta que el técnico nunca apareció, además no llaman le toca al cliente llamar, después que quedaron mal me dicen que van a reprogramar el servicio 16 días después, la verdad pésimo servicio, les recomiendo a las personas que vayan a sacar algún servicio con Homecenter no lo hagan pésimo servicio por mi, los califico con un cero, tengan cuidado así funciona Homecenter Suba.

Compre Online un comedor de 4 puestos y los que los trajeron no lo querian subir ., por fin que como favor subio uno de ellos el mas joven y en un descuido mio me robo mis audifonos de mi Iphone.,Soy una persona de 66 anos y el servicio al cliente tiene horarios y me toca esperar que sea entre semana para poder hablar.

I had a terrible experience with this store. I bought a mattress and a bed because the items looked good in the showroom, but what I received was completely different and of much lower quality.

When I tried to return them, the store refused. They said the bed cannot be returned because it was already opened and assembled, even though I only assembled it to check the product. They told me only the mattress can be returned since it was still sealed in plastic—but even then, I would have to pay an extra 300 dirhams just to return it.

This means I am stuck with a bed I cannot use and a mattress I have to pay to return. I’m losing money with nothing in exchange.

Customer support was also unhelpful. Instead of solving the issue, they kept pushing for more payments. They told me that if I want a refund, I must keep going back to the store and “ask” for it again and again.

Overall, this company is unreliable. The products you see in the store are not what you receive, the quality is poor, and once they take your money, they don’t care about customer service. Be very careful before buying from them.

Pay close attention to the prices at the counter and on the products. The business intends to charge its customers more, and when they discover that they have been defrauded, they will attribute it to an error!!!!

If can put 0 I will!
Worst experience ever!
Hello
Are you kidding me?????
I received today the delivery I was waiting for and everything is ruined
The rug is full of stains, the lamp broken, the vase dirty and full of stains too ( please see the pictures below)
Can you please refund me for all of those items????
I never see this before in my entire life.
Plus, no one is answering my emails
I am really mad

Worst service ever! I ordered a table 10 days ago and have called customer service multiple times. Each time, they confirmed the delivery would happen within a few days. When I called again, they rescheduled the delivery for another week. Totally unacceptable.

Lo peor el servicio
Llevo esperando 5 días respuesta a un reclamo ya que aparece que el pedido fue entregado y no fue así
Nadie responde, no hay canal para quejas
Muy mal servicio

I purchased 6 tables and 2 wall art pieces from Home Centre. Since the items were not available in-store, I was told I could collect them from Abu Dhabi after two days.

On the collection day, my driver travelled from Al Ain with a large vehicle ready for pickup, but the staff refused to release the items, citing an “inventory/audit issue.” They asked him to return another day.

I called the store and spoke to the manager, who apologized but only offered a store voucher refund, which was not a fair solution considering the time and effort wasted.

Very disappointing experience! poor coordination, weak communication, and lack of customer consideration. For a well-known brand like Home Centre, I expected much better service and accountability.

I purchased a dining table from your Deira City Centre branch. When it was delivered, the installation team fixed it, but the fixtures came loose the very next day. I immediately reported the issue by email to customer care, but received no response.
After waiting for two months, I personally visited the store for three consecutive days to get the table refixed. Unfortunately, neither my complaint was addressed nor did I receive any assistance from the store manager, who instead blamed the customer care team for not responding.
This level of service and product quality is highly disappointing and unacceptable. I am genuinely surprised that such a reputed brand allows this kind of customer experience. I request you to take immediate action to resolve my issue.

Very disappointed with my recent Home Centre order. I was told every day it would be delivered “today,” but it didn’t arrive until Sunday with no notice or update. Poor communication and constant false promises caused major inconvenience. A real shame, as I’ve always had good service before.

Compre un ventilador en HOME CENTER, el día 29.06.25. El técnico enviado por ustedes para su instalación, me la hizo el 7 de Julio. El ventilador tuvo fallas y nuevamente el técnico vino para revisión el 8 de Julio. Mandando un informe de la falla.
Posterior del informe del técnico, me contacto otro técnico de HOME CENTER a pedirme, las evidencias del daño. Las cuales fueron enviadas el mismo día. Y que en 3 días me contactarían para indicarme que se debía hacer.
Empecé a llamar al servicio al cliente, y me respondieron que tenían 15 días hábiles para contestarme esta solicitud. También coloqué una solicitud directa con el # 08333249.
Mi problema más grave es que este ventilador tiene una lámpara LED, la cual no funciona, desde su instalación, causándome un grave daño al no tener luz, para mis actividades en el horario nocturno.
CONCLUSIÓN:
No entiendo si el daño está detectado por las evidencias. No me dan solución inmediata para el cambio inmediato del ventilador o el arreglo de la luz LED.

Very bad online purchase policy.
Encountered that the item was paid and checked out then we are not receiving it. When we follow up in their customer service the item actually not available.

The worst store in terms of online policy—avoid buying anything online from this company. I purchased two armchairs, and upon delivery the boxes were opened with the chairs already fully assembled. I immediately called—literally within one minute of delivery—to request a return because the size did not fit, but they flatly refused to do anything.

It’s clear why Home Center has such poor customer ratings. Unfortunately, I made the mistake of purchasing from them, but I strongly recommend that you don’t repeat it. Save yourself the frustration and buy from another store, even if it costs a little more—you’ll likely receive far better service and support.

Es excelente con todos sus productos y asesores, solo tengo una crítica frente a la música que colocan el domingo era un reguetón demasiado grosero, no tienen en cuenta que a las instalaciones acuden familias con niños.

un servicio al cliente perverso,no puedes te es permitido verificar el contenido del productos hasta no pagarlo
lo pagas y debes dirigirte y buscar de nuevo al vendedor encargado de la zona para que te abra el paquete..si ves que no es el tamaño o es lo que nesecitas debes desplazarte hasta el segundo piso para que te hagan la devolución, te dan un codigo y debes de nuevo hacer fila en la caja y rogar que tengan suficiente efectivo en la caja, para que te puedan devolver el dinero.
hoy me robaron 1 hora de mi día en todo este tramite y el colmo es que un almacen tan grande y no tengan 200.000 en la caja para una devolución y haya que esperar hasta que los junten.
si fuera un servicio enfocado en el cliente hubieran permitido abrir la cajita antes de pagarla y ni ellos ni yo hubieramos perdido tanto tiempo.
politicas pendejas.
hay que perseguir los vendedores para una asesoría y algunos no son muy amables.

We bought a closet from home center for our guest bedroom. since it was for our guest bedroom you can imagine that it's only used few times per year. Just after 3 month of buying the closet, the drawer, when be opened just fell so we called the service team and after 2 WEEKS someone came and fix it. After that we had another visitor and had to sue the closet and again the drawer fell/broke and the team came again and again they took 2 WEEKS to come to fix it and when they came their advice was to NOT OPEN THE DRAWER ALOT AND DON"T CLOSE IT Completely!!! So clearly there was a product default cause a drawer with only 4 shirts inside it and being opened once in a month is not meant to break and fall. And this incident happened yet again and now we are told that the analysis is that we MISS-USED the drawer, which to be honest i don't know what that means since we just opened the drawer but apparently to the Home Center team, the drawer should not be opened! Not only is your quality bad, but your way of dealing with it it's unprofessionally and irresponsible. When you make a damaged product, take responsibility for it or do not sell it! but selling it and then noticing that a simple drawer is breaking every time it's open, which is what it's meant to do, and then not taking responsibility for is not acceptable by ANY STANDARS and specially not the UAE ones!

Homecenter

No compren las bicicletas eléctricas EN LINEA (tienda virtual) LAS ENTREGAN DESARMADAS ... a menos que las vendan en tú propia ciudad, para que tú pesadilla sea en menos tiempo, soy de Tunja y ha sido la peor compra que he podido hacer en Homcenter ...

1. La bicicleta la entregan desarmada, sino tienes quien te ayude es un tedio saber que cable va con que cable, armar, tener herramientas, etc...
2. El cargador me salió dañado y tuve que esperar 2 meses para que me llegará el cargador.
3. Cuando por fin tuve el cargador, la puse a "cargar" y esa vaina bicicleta no funcionó.
4. Tuve que arrastrarla 7 km con la llanta trasera frenada, para llevarla a la tienda de mi ciudad, sí usted tiene para pagar acarreo "perfecto" cuesta como 50 mil, fuera de la compra.
5. Ahora tengo que esperar otros 30 días para mirar sí me dan garantía, sino como quien dice pierde su plática? Pero obvio yo no dejaría que eso pasará, para eso existen entidades que regulan este tipo de almacenes que no garantizan el buen funcionamiento de los productos.

#QueNoLePaseAUsted #HOMCENTER #superintendenciadeindustriaycomercio #comprasonline #LAPEORCOMPRA #tunja #BOGOTA #RCNoticias #bicicletaelectrica