Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Se mer
Företaget har svarat
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Se mer
Företaget har svarat
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Se mer
Företagsinformation
Kontaktuppgifter
3,8
Bra
193 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought hockey shoes for my son and they…
Bought hockey shoes for my son and they arrived in good time. Very happy with them.
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi S Simmons,
Fantastic to hear your son was happy with the shoes you ordered, we hope he has a good season. Thank you very much for taking the time to leave such a great review also.
Elliott
My product
My product I wanted wasn’t it but I had quick response and options of other item and fast delivery
Thank you
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Calum,
Thanks for taking the time to write this review and thanks again for your custom.
On occasion our stock forecasting can be slightly off, particularly on items which have proved even more popular than we anticipated. We will always do everything we can to advise of the expected delivery date of an out of stock item and also offer the most suitable alternatives as quickly as we can. I apologise your original item wasn't available for immediate dispatch when you placed your order.
We are very pleased to hear we managed to resolve this problem quickly and efficiently!
Joel
Svar från Hockey Factory Shop
Hi Lizzie,
Wonderful to hear that you are happy with your shoes, and that you are very happy with our service. Thanks so much for the great review.
Elliott
Recommended
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Mr Thompson,
Thanks a lot for the recommendation and we are delighted that you are happy with your order.
Elliott
Svar från Hockey Factory Shop
Hi SR,
Great to hear you are happy with our service and hugely appreciate the 5 star review.
Elliott
Excellent service and product will…
Excellent service and product will definitely purchase from the site again
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello Amanda,
We value you your custom very much and we look forward to it in the future, thanks so much for taking the time to leave us such a great review!
Elliott
Generally really good with the best…
Generally really good with the best prices compared to other online suppliers. Occasional hiccups with deliveries and back orders but otherwise very reliable.
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Will,
Thanks for taking the time to leave us a review.
I apologise for any inconvenience that may have been caused by some items being on back order. We always try to minimize any delays on the rare occasion that an item is on back order and always strive to fulfill orders in the quickest possible time.
Elliott
ORDER RECEIVED VERY QUICKLY VERY GOOD…
ORDER RECEIVED VERY QUICKLY VERY GOOD SERVICE
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello Beryl,
Thanks very much for the wonderful review, and glad you are happy with your order!
Elliott
Svar från Hockey Factory Shop
Hello Julia,
Thank you very much for taking the time to leave us a review and we are delighted to know you were happy with our service.
Elliott
Great choice of products
Great choice of products, My son is very pleased with the Adidas shoes and they were very good value.
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Marcus,
Great to hear your son is happy with his shoes, we hope he plays well in them and thank you very much for the 5 star review.
Elliott
A pleasure to buy from.
Great company to deal with - top quality products, communications and after care.
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello Sean,
Thanks so much for those kind words, very much appreciated. We value your custom and are glad to hear you had such a good experience!
Elliott
Svar från Hockey Factory Shop
Hello Mr Boyd,
Really appreciate the 5 stars, happy you had a great experience with us and thanks a lot for taking the time to leave a review.
Elliott
Excellent service
Excellent service - there was a small problem with my order which was quickly corrected. Highly recommended
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello Julian,
Thank you very much for this review, we strive to try and manage any issues that arise quickly as with yours. Glad we could sort yours for you and appreciate the recommendation!
Elliott
Great service and very helpful
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Jeremy,
Glad we could make your experience a seamless one and thank you very much for the 5 star review!
Elliott
Always a seamless process....
Always a seamless process with HFS...great prices, choice and very efficient!
17 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello Mr Gill,
Really appreciate this review, we're delighted that you are happy with your product and our service!
Elliott
Should have read reviews here before…
Should have read reviews here before ordering from these guys. bought a hockey stick for my son. recd it he tapped it up a few times(5 mins) and didnt like it. requested an exchange and they said its been used!!
3 oktober 2018
Omdöme utan inbjudan
If you’re in a hurry, don’t bother
Ordered a pair of Mercian shorts with next day delivery at an addition cost, received a text the day after saying they were out of stock. Ended up taking over 2 weeks to arrive. Not a very good system if a customer can buy a product for next day delivery if they haven’t even got them in stock.
In the meantime I bought a different pair of shorts for next day delivery, the exact same thing happened.
Terrible service
25 september 2018
Omdöme utan inbjudan
No Complaints
Read the reviews and it was a bit mixed, but I ordered a hockey stick and it came 2 working days after I ordered it - no issues with the service at all.
29 mars 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Richard,
Thanks for shopping with us and thank you for the great review!
HFS
Unreliable
Seem to repeatedly fail to actually have in stock the items/colours ordered - if I'd wanted red I wouldn't have ordered blue.. avoid.
19 februari 2018
Omdöme utan inbjudan
Excellent service fast delivery
I wanted some Adidas 3 stripe in red and this was the only place I could find them. I have to admit I was a little sceptical about using a website I'd never heard of but I took the chance and I have to say I am extremely happy. Delivered within 7 days and fantastic customer service whom responds quickly to email. Thank you
7 augusti 2017
Omdöme utan inbjudan
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