Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Se mer
Företaget har svarat
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Se mer
Företaget har svarat
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Se mer
Företagsinformation
Kontaktuppgifter
3,8
Bra
193 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hockey Factory Shop
Hello,
Great to hear the whole process was seamless and thank you very much for leaving such a wonderful review!
Elliott
Had to re order hockey shoes as…
Had to re order hockey shoes as originals too small. Very quick and easy replacement.
8 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Jane,
Really appreciate you taking the time to leave such a great review, glad that everything could be sorted for you easily. Thanks a lot!
Elliott
The hockey stick is excellent quality
The hockey stick is excellent quality and ideal for a junior player.
7 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Nev,
Great to hear you are happy with the stick you bought, thanks a lot for the fantastic review!
Elliott
Prompt service thanks
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello Thomas,
No worries at all, thank you for your custom and we hope to see you shopping with us again soon! Thanks for the 5 stars, very kind.
Elliott
Quick efficient service
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Adam,
Glad you were happy with the service we provided you and thank you very much for the lovely review.
Elliott
Great Service, as always!
Have used them for years, service has always been top class.
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello Lester,
Really appreciate this very kind review, always a pleasure to have your custom and we look forward to more in the future!
Elliott
Quick delivery- website easy to use.
6 november 2018
Omdöme utan inbjudan
Always great service thank you
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Suzie,
Thanks a lot for the 5 star review, very happy to hear we once again provided a great service to you! We look forward to any future custom you give us.
Elliott
The hockey stick we ordered was…
The hockey stick we ordered was unfortunately not in stock but they phoned us and offered to upgrade our order. The hockey stick arrived promptly and was also well packaged. Very happy with the service and would definitely use again.
6 november 2018
Omdöme utan inbjudan
Fantastic service.
6 november 2018
Omdöme utan inbjudan
They did not have the exact product I…
They did not have the exact product I ordered in stock. I immediately received a text to notify me of this and on the text they suggested similar products. I was able to chose another product and it did not delay delivery time. Excellent service.
6 november 2018
Omdöme utan inbjudan
Great Service
Item delivered in quick time and a great quality item to boot, thanks!
6 november 2018
Omdöme utan inbjudan
Good selection and service.
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Amanda,
Wonderful to know you were happy with the product and thanks a lot for the review, enjoy!
Elliott
Really satisfies with the service and…
Really satisfies with the service and how they deal with customers if there any problem..
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
HI Raja,
Fantastic to know that you were happy with our customer service we strive to be the best at dealing with any issues and solving them as quickly as possible. Great knowing you thought this too. Thanks a lot for the kind review!
Elliott
Great service and products
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Emily,
Appreciate you taking your time to leave this great review, thanks a lot for shopping with us.
Elliott
Excellent service
6 november 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Mark,
Thanks alot for the 5 star review, great to hear you are happy with our service.
Elliott
Happy 😃
I ordered a pair of trainers and shin pads. Both items arrived quickly. I’m very happy with the service and the products. I would order from this online company again
25 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hello,
Wonderful to hear you were happy with the product and service! We really appreciate you writing this review and look forward to any future custom you give us.
Elliott
Best Retailer for Field Hockey Equipment
Excellent prices for all field hockey equipment, and great customer service.
Most recently I ordered a pair of astros in size 11.5 - I was informed almost immediately that there was a stock issue and given two alternative options which resolved this problem within a few hours of the initial order.
24 oktober 2018
Omdöme utan inbjudan
Svar från Hockey Factory Shop
Hi Harry,
Thanks for the review, we appreciate you taking the time to write it.
I apologise we didn't have your original shoes in stock at the time you placed your order. On occasion our stock forecasting can be slightly off, particularly on items which have proved even more popular than we anticipated. As always, we do everything we can to advise of the expected delivery date of an out of stock item and also offer the most suitable alternatives as quickly as we can.
We are very pleased to hear we managed to resolve this problem quickly and efficiently and we thank you for your custom!
Joel
Good Service
I was really happy with the service from Hockey Factory Shop, the kit was great and it arrived in good time as advised.
The only reason it was not 5 Stars is that I had to return one hockey stick due to size and the return postage was very high due to the shape of the hockey stick, which I had to pay, I would prefer Hockey Factory Shop leveraged their postage volumes and help customers with returns by at least giving us a cheaper return cost by subsidising that cost or making it free. I appreciate that this cost could make the cost of goods more expensive.
24 oktober 2018
Omdöme utan inbjudan
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