Hirix Omdömen 

Josef at Hirex rang me to sort out a return that I was having trouble with. He arranged a collection which was exactly on time and processed the refund. He was polite and apologetic for the problem I had and provided a smooth refund. Highly recommend.thank you

Very helpful assistance provided by Mrinal

I ordered a blender through Wowcher. It can in a damaged box resealed unprofessionally with sellotape.
The blender was broken with loose bits of plastic in the box.
It’s unusable.
Customer services are not getting back to me despite me leaving a few messages.
This is not acceptable.

Bought gaming chair from Debenhams through Hirex, the chair arrived promptly for a Christmas present, although the chair was fine and packed carefully, unfortunately my son had chosen another chair which he preferred from a different store. I did have issues trying to return this item as there was no returns label, after numerous contacts I did eventually get this resolved and my refund was arranged.
HMAR and Josef did manage to respond to my issue
Thanks

I bought a dehumidifier from Debenhams but a month later it still hadn't come, despite the courier DHL saying they had received it and it was out for delivery. I complained to Debenhams who passed the matter direct to Hirix and I was contacted by Josef in their customer services team. From the start I was in good hands with Josef and had 100% support from him, with regular contact to ensure that I received the dehumidifier. I received It within days of Hirix being involved and it works brilliantly, it does have a low hum sound in operation but it's not a problem, I have it on most of the day as I've had a bad leak and I'm certain the house feels less damp now.

Customer Service with Hmar was excellent in resolving a delivery and order issue. Hmar was highly motivated in resolving a duplicate order I inadvertently made. I would be happy and confident buying from Hirix again.

Ordered a chair that states it can hold a weight of 700kg (I weigh 130kg), the chair broke after only two months and I had to contact B&Q for a refund. While I was upset with the quality of the chair, the upside was that Mrinal dealt with my refund promptly and professionally. It would be 1 star if not for him.

I had an issue with a Hirix dressing table that I purchased through Debenhams. One leg from the stool broke after 10 days use. Lots of issues raising the problem through Debenhams - a replacement part was finally sent out but that was the wrong part. After a long and frustrating number of weeks trying to deal with Debenhams customer services, I was very grateful that Hirix reached out directly and within a few days had sent out the correct replacement part and the issue was resolved. Obviously it would have been better if the part had not broken in the first place, but I really can’t fault the customer service from Hirix and how they dealt with the issue. They followed up to ensure I had recieved the part and check I was happy with everything. I would recommend reaching out to Hirix direct if you have any issues with their products. Big companies like Debenhams could learn a lot from them!

I highly recommend Josef and his team at Hirix for their fast intervention into what was turning into a nightmare. I had reached out to Debenhams for help which was not forthcoming. I was slowing giving up when Josef stepped in and saved the day. Thank you so much for your help and positive outcome.

I mistakenly ordered a Gaming chair on the Debenhams website on 02.01.2026. I was unable to cancel order or Email the seller the using the information provided by Debenhams, as the information that Debenhams provided was incorrect. The parcel arrived on 08.01.2026. I made multiple attempts to contact Debenhams using there SMS messaging service, communicated with KAI, the AI assistant. In order to resolve my issue, I needed to speak with an agent. I communicated with a multiple agents. After 53 messages, a failed collection from a delivery company on 21.01.2026. I had enough!!! I made a formal complaint. I contacted the CEO of Debenhams, customer service Boohoo, Boohoo complaints and there Debenhams press office. On 28.01.2026 Joseph from HIRIX international Ltd contacted me directly. They apologised for my experience up to that point. HIRIX international Ltd organised the collection of the parcel 30.01.2026 and assured me that as soon as the parcel was collected, they would process the refund immediately. The service I received directly from HIRIX international Ltd, was excellent!!! The parcel was collected as arranged and the cost of the item returned to my bank account (as explained by Joseph - at HIRIX international LTD). As for Debenhams, the service I received, was absolutely appalling. Due to my experience with Debenhams, I will never shop with them or any store under the Debenhams group again!!! It’s just to stressful, to trying resolve issues, when things go wrong.

I received a air fryer which i ordered through onebuy which stopped working after a month. Contacted hirix customer service and they couldn't have been more helpful. Ive never had an issue resolved so quickly and in such a friendly manner.

I ordered a parasol through b&q supplied by hirix. I instead received an envelope of memory cards. I have now been told that the parasol is out of stock and i need to travel 3 miles (at my expense) to return the memory cards to them via DPD to get my money back. I wish i had read these reviews before ordering.

Sadly received a damaged parcel, but the customer service and provided replacement were perfect and quick. Great items!

In December I ordered through Debenhams a mattress topper from Hirex. Unfortunately I received the wrong product. I contacted Hirex and within 3 days I received the correct item due to the speed and efficiently of their customer services. Which was a great relief as I required the item for a Christmas .

I woupd highly recommend this company i brought a cupboard from this company through onbuy and I'm so glad I gave this company a try the cupboard arrived nicely wrapped and on time.for someone who has autism and adhd I struggle with following instructions but not with this cupboard the instructions where very easy to follow its a lot sturdy then I thought it would be which I love I love the cupboard that much that I have decided that I will buying another one when the time comes in door my guest room up as they are worth the money and look very stylish

Dealing with Mrinal was an absolute pleasure and he resolved my problem and altogether he was most understanding and helpful.

Although I had many issues with delivery and a faulty item, the customer service from Hirix was great. They phoned me direct and Joseph was very good at resolving the situation. It was nice to be able to speak directly to someone after having issues with Debenhams customer service, which is all done by AI and continued to ask for the same information over and over again, that all changed when it was handed over to Hirix.

I recently purchased an Alivio Heated Blanket throu Debenhams delivered by Hirix . The Blanket is faulty as does not heat up and I have been trying to return it through DBZ returns I sent 2 emails but heard nothing so contacted DBZ customer service and they simply sent me the same link so sent another returns request to Hirix and of course have still had no reply. Very bad service from both Hirix and DBZ.I would have preferred to be able to leave no stars they certainly don’t deserve any.After placing review Hirix Customer Service contacted me promptly and it seems the problem is with the Debenhams link they arranged for the return for next day and full refund thank you very much Hirix.

I had issue with non receipt of item at xmas & was very promptly sent a replacement & complaint resolved with a discount for next purchase

Purchased a desk chair. After very light use the seat cushion cover disintegrated so that it looked appalling. They agreed to refund the item but the chair as it was clearly faulty. The returns procedure was difficult with many emails sent. The desk chair was had to be dismantled (even though some parts were push-to -connect fittings that cannot be disassembled). And that I must package it in a desk chair- sized box (and sit in all day for it to be collected). A waste of time and money