Hirix Omdömen 

Excellent customer service from Wowcher - Hirix International. They got back to me in super quick time and dealt with my return. Super polite and am a very satisfied customer.

very helpful and easy to contact.
i had ordered a oil filled heater from debenhams and needed to return. Hirix provided me with a postage label and once item was received at their end my refund was processed.

I cannot praise HMAR at Hirix enough for the exceptional customer service I received.

After experiencing absolutely awful service from Debenhams and chasing a complex issue for 2.5 months with no resolution, I contacted Hirix feeling stressed, frustrated, and ready to give up. From the minute HMAR answered the phone, he was professional, understanding, and genuinely listened.

What had dragged on for months was resolved in less than an hour. Within that time, two refunds were raised, courier collections were scheduled for the very next day, and throughout the process I received regular phone calls with updates and clear email communication confirming refund and collection statuses.

What started as an incredibly stressful situation where I thought I was going to lose a lot of money was completely turned around thanks to HMAR. He truly went above and beyond and saved the day.

I can’t thank him enough — this was outstanding, 5-star service from start to finish.

Mrinal was very helpful with great communication from start to finish

Great Customer service. Sorted my problem in no time.

Wowcher/Hirx International. Great product at a great price. Brilliant customer service and prompt delivery. Highly recommend

Item has been damaged by DHL
Have left loads of voicemails and emails and no one is responding

Really disappointed and would like a refund

I had an issue with my order.

The customer service team couldn’t have been anymore helpful for me.

Rapid response on any emails I sent and again very helpful for me.

Thank you

I purchased an air fryer from this company through Amazon but unfortunately didn't receive a user manual in the box. I sent an email to Hirix and received a user manual and cookbook in a couple of days by email. This company could not have been more helpful. The air fryer is very good as well by the way.

Firstly, my order arrived 3 days later than the advertised delivery date with Debenhams. Then, when my order finally did it arrive it was completely wrong. I ordered 6 cream dining tub chairs with gold legs. I received 6 grey ones with silver legs. I have since contacted Debenhams directly and Hirix and am getting no reply from either. Meanwhile, 3 gigantic boxes are taking up my lounge because I am unable to arrange a return with them.

Edited to add: despite their below response, I am yet to hear anything from them. I have not had the items collected and have not received a refund. I have now had to place a charge back with my bank. Its quite interesting how quickly they can reply to a bad review but not their emails (I'm still awaiting a reply to my email sent on 19th January)

Further update 22.02:
Hirix FINALLY collected the incorrect items on 5th February and I am STILL awaiting a refund.

DO NOT BUT FROM THIS COMPANY!!!

Been waiting nearly 2wks for a refund and when I phone it's the answering machine or it's someone who hasn't a clue of what they are doing. I feel as though I'm getting the run around and I'm not happy and if I don't get my refund ASAP I'm going to my ombusman and letting him deal with it

Having bought an Air Frier for a Christmas present, I was disappointed not to find any instructions for use once opened, I got in touch with Hirix and raised my concerns about the missing paperwork.
I was contacted by James from customer services,who in turn replied with a PDF file which would not open, when I informed James via a return email,he resent another PDF file which I was able to download and print off, I am now equipped with an instruction manual for my air fryer.
Thanks to customer services for all your help.

I ordered in Debehams items for Christmas gift. 4 neck massagers from Hirix but only 3 arrived. 4th item did not arrive! Emailed Hirix many times and phoned their customer service left voicemails but no response at all. Its been more than a month now and nothing! I will never order or buy items from this company ever again.

My Air Fryer arrived on time but unfortunately there was an issue with the product. I contacted Hirix who arranged for the Air Fryer to be picked up and provided a replacement in record time. Their customer service is excellent. It was a pleasure dealing with this company. I now have an excellent product that I am very happy with.

Not even worth the one star. Completely unprofessional customer service and no help to resolve a missing/stolen parcel. Evri have accepted fault that it was undelivered to myself and are conducting an investigation but this company wont take any resposibility for using such an awful delivery company and issue a replacement or refund leaving me out of pocket.

AVOID BUYING FROM THEM!!!

Parcel now 5 days late and no contact from the company or method of contact.

Have tried calling all available numbers and leaving voicemails but nothing happens.

I am concerned this is a scam but trusted the company as they work with Wowcher. Would recommend avoiding.

Edit: after being ignored by Hirix for around a week they finally got in touch and offered a small amount of refund as a goodwill gesture.

Can confirm the item finally arrived around a week later than expected so not a scam but definitely not delivered as advertised. They did try to blame DHL but they sent the item to DHL 5 days late.

They were the cheapest route available but the service definitely suffers due to this. Avoid if you need anything quickly. Use of you want it cheap

Initial delivery was late not due to hirix but the handler..spoke to josef ....was incredibly amiable and helpful and resolved my issue and product was received within 72 hrs
Very happy with the air fryer bought through wowcher at a very good price

I purchased several items through Debenhams. Some items arrived damaged. I reported this to Debenhams who contacted Hirix. Hirix then called to discuss the damaged items. I was informed
that i will receive a full refund for the damaged items. Josef from Hirix made the arrangements for the refund. I will have to wait up to 20 days for this to reach me. Thank you Josef for your help.

My order wasnt delivered at first but spoke to Josie in customer service and received great service. My order was delivered a couple of days later so very happy