Hippo Motor Group Omdömen 

Tristan and Sam were amazing with the customer support. They both helped me perfectly and left me happy with a new car.
Many thanks to both.

My first car from them was OK, but my recent experience has been very different\.

I purchased another car from Hippo Motor Group and immediately noticed an issue with the reversing and gearbox\. I contacted the warranty company, but they claimed it was wear and tear and refused to cover the repair\.

Hippo Motor Group have also refused to repair the vehicle, leaving me with no option but to take the matter to the Motor Ombudsman\.

Based on my experience, I would strongly recommend staying away from Hippo Motor Group and thinking very carefully before purchasing a car from them\.

Matt at Peterborough hippo motor group was amazing dealing with the process of my new vehicle a d very professional at his job.
And James in Blackburn who firstly called myself was also amazing very quick at his job also making sure that I got the right car for myself and that I had all I needed to know thankyou to Blackburn and Peterborough Matt & James

Received excellent customer service from Matt and Troy at the peterborough branch. All the staff for that matter are friendly and welcoming. I was helped through every step of the way and came up with the perfect plan for me. Highly recommend Hippo Motor Group.

The entire experience from start to finish has been seamless. I part exchanged my 2 series and walked away with a newer 1 series with any faff whatsoever. Zac helped me find the car at a good price and Matt organised everything on the day of collection. Highly recommend them.

Bernardo from Hippo Leasing provided exceptional service, guiding me through the entire process and offering expert advice to ensure I selected the perfect vehicle for my needs. His customer service was exemplary, he was kind, respectful, and patient, which made me feel entirely comfortable throughout the experience. I truly cannot overstate the level of care I received. Bernardo’s professional attitude and approach have left such a positive impression of the company that I have already recommended Hippo Leasing to my friends and family. It is clear that his high ethical standards serve as a model for the rest of the company. The car is beautiful, the trim level he recommended is ideal, and the delivery driver was also very pleasant. I did not encounter a single issue that caused me to hesitate or feel disappointed. Their deals are highly competitive, and I would wholeheartedly recommend them to anyone. Thank you so much, Bernardo and Hippo Leasing, for everything; my family and friends are very impressed with the vehicle. For those hesitant about leasing rather than buying, it is worth considering that a new vehicle is a depreciating asset that often results in a financial loss upon sale. Leasing allows me to pay a fraction of that depreciation without the associated concerns. I encourage others to consider whether their capital might be better utilized elsewhere rather than tied up in a car purchase. Whether choosing PCP or HP, depreciation is unavoidable, and purchasing a second hand vehicle often carries the risk of unforeseen repair costs. Having a warranty and the peace of mind that comes with being the first driver of a factory fresh car is invaluable. A sincere thank you to the entire team, and especially to Bernardo, for making this possible.

Today I received my new car , witch been delivered by Paul, on time as planed .Amazing service. Thank you a lot

Excellent experience from start to finish,dealt with professionally and nothing was too much for them

I have had a fantastic experience with hippo. This is my second car and it has been seamless. Crystal is the greatest! She worked with me every step of the way and helped me to find the car that I love. She was patient and responded immediately. On my collection day I met Tristan who was absolutely lovely. He walked me through everything and showed me all the new things on the car I needed to know. Overall this was a wonderful experience. I recommend them fully.

Alan delivered my car prompt and on time. Very polite and Knowledgable and explained the vehicle controls.

Rebecca did a great job finding our new car
The only problem we had was when we went to pick it up first they were great but I ask for the car to be charged which it wasn’t
They said no problem we will take it to get it done
2 hours later still not charged 1 story after another (cards not working) so Tristan took us to the garage which I then had to use my bank card (worked straight away they said they would reimburse me still waiting)
After getting home there have been a couple of issues have emailed and phone the head office still waiting on a reply
At the minute I would give there after sales 1 star will update if it gets better

Excellent service. Ruby always was happy to answer any questions on the phone, she was really knowledgeable and helpful.

Josh at collection was friendly and professional. Really happy with the service.

Excellent and simple service by Nathan and Tristan throughout the whole purchase

I would like to thank Graham the delivery driver who delivered my CUPRA Formentor safe and sound. Graham was a lovely guy, very polite and friendly.

Alan delivered our new car today, he was great, called us before he left, got here on time. Alan showed us round the car, he was a lovely guy!

w*update** since the review hippo have been fantastic and sorted this out for me

Graham who delivered my vehicle was amazing and cannot fault him. However when buying a car I would have expected 2 keys. When I asked if they would reimburse me if I get a second key cut they refused saying the car was too old! It’s a 22 plate car which is baffling how they consider this too old. Apart from this disappointment the journey so far has been great

Kane looked after me and could not have been more incredible. He felt genuinely human, really tried to find me the best deal, and even helped me navigate some tricky financing. He prompted me all the way through to make sure he had everything he needed. Absolutely outstanding customer service. I couldn't recommend Hippo more! Wowza.

Great service from Tristan, very friendly. Highly recommend to all.

Jack and Abigail in Blackburn great people that helped me get through the process quick and easy. There wasn’t any delays and the information they provided about what I’m getting myself into was very informative and straightforward.

Purchased a car arund 2 years ago. At the point of purchase I was sold extended warranty for peace of mind if anything major went wrong I wouldn’t need to worry!!!! Well the turbo has gone! I personally have only done 13k miles in two years and the car 81k. Well surprise surprise A1 approved warranty company rejected the claim due to it being deterioration! Well everything deteriorates over time so the warranty is not worth anything!!! The deterioration caused a mechanical fault and that’s why it’s not covered not the other way round!
I then checked to see how long should the turbo last and that is between 100 and 150k miles! Mine is far short of that!!!! So both hippo and A1 approved want nothing to do with it! Only times like this is when you truely find how good and how much companies care about customers! I know when I purchased the car they jumped through hoops and were in contact regular!!!! You only find this out when you have foolishly done the sale so if this post stops at least one person not doing business with Hippo and A1 approved warranty then at least I have helped someone not having the stress of now tsking on a legal battle! If only companies looked after there customers they wouldn’t have to spend so much marketing there business!!!!

Thank you for the response and a pity I have to take more of my valuable time on platforms like this for you wanting to assist now, when I have already sent communication with my complaint and did not wish to know!!!!