Car was delivered today by David L , was great and was very happy with car . Had such a great experience so far . Until tonight cars engine management light came on . I am hoping this can rectified qu... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
★★★★★ Quick and helpful delivery My car was delivered by Nick and the whole thing was quick and hassle-free. He walked me through the car, answered my questions, and made sure I knew how everything... Se mer
Very easy and simple, Daniel sorted everything and kept me up to date for someone who wants simplicity, efficiency and isn’t really interested in cars- he was able to simplify everything for me and... Se mer
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Everything was ok until salesman had to go off sick and the back up was poor. However, the new salesman did his best and can’t fault him for that. Poor communication. Was disappointed
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Företagsinformation
- Bilhandlare
- också i
- Finansmäklare
- Leasing
- Återförsäljare av begagnade bilar
- Återförsäljare av motorfordon
Om Hippo Motor Group
Skrivet av företaget
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Kontaktuppgifter
Storbritannien
- www.hippomotorgroup.com
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Decided to take the plunge and bought a…
Decided to take the plunge and bought a Range Rover sport (22 plate) from hippo motor group,have dealt with them in the past and had some great cars from them.
Haseeb dealt with me from start to finish and take my hat off to him,he is a credit to the company.
Had my new car approx 3 weeks now and love it.its unmarked,faultless and a dream to drive.
Thank you haseeb 👍 I will definitely be getting my next car from hippo again in the future.
Happy days
Kind regards
S M.
21 september 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Stuart,
Thank you for your fantastic feedback and continued support. We’re delighted to hear you’re loving your Range Rover Sport and that Haseeb looked after you so well from start to finish. It’s great to know you’re happy with your new car and would choose Hippo again in the future. We’ll be sure to pass your kind words on to Haseeb.
Team Hippo
Great service throughout
Throughout the whole process everything as been professional and clear. Everyone I've spoken to has been great from Kamaal who was dealing with my original application to Graham who dropped off my car. Cannot fault anything.
5 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear everything was professional and clear throughout, and that both Kamaal and Graham provided such great service from your initial application to delivery. We really appreciate your kind words and support.
Team Hippo
Great experience with Liam from Hippo…
Great experience with Liam from Hippo motor company.
Helpful and got a great deal with the Shine product.
6 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Grieg,
Thank you for your feedback. We’re delighted to hear Liam provided such helpful service and helped you secure a great deal with the Shine product. We really appreciate your kind words and support.
Team Hippo
Good service
Having recently bought a car from the Hippo Motor Group I am very happy with the service I received.There were a number of small issues that were all rectified prior to collection. Also when it was discovered that the rear parcel shelf was missing I was passed onto Claire at Customer Experience. She quickly arranged for a replacement that was delivered to my home address.
6 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Chris,
Thank you for your feedback. We’re pleased to hear the issues were resolved before collection and that Claire arranged for the replacement parcel shelf to be delivered to your home. We really appreciate your patience and are glad you’re happy with the service you received.
Team Hippo
I was skeptical I was wrong
I was looking for a Tesla Model 3 Long Range and found one at Hippo Motor Group for a decent price. It had a few bodywork issues, which worried me at first, but they assured me they would sort everything out. A friend of mine had previously had issues with them, so I went in expecting the worst—but I was completely wrong! They did a fantastic job.
My advice to anyone considering Hippo Motor Group: keep in mind the sheer volume of cars they sell. Unfortunately, cars do develop faults, and people usually only leave reviews when something goes wrong—when was the last time someone called a company just to say well done? My experience with Hippo was great, and I would definitely use them again.
1 augusti 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi David,
Thank you for taking the time to share such detailed feedback. We’re delighted to hear we were able to put your concerns at ease and get the bodywork issues sorted for you. It’s fantastic to know you had such a positive experience with your Tesla Model 3 Long Range and that you would choose Hippo again. We really appreciate your kind words and support.
Team Hippo
Good man who knows what he is doing
Good man who knows what he is doing
5 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Kenny,
Thank you for your feedback. We’re delighted to hear you found our team knowledgeable and professional. We really appreciate your support.
Team Hippo
Complete shambles of a company
Complete shambles of a company contacted them for a car, paid the reservation fee, then were told by the time the paperwork had gone through that that car had gone; the same thing happened with two other cars. In the middle of the enquiry, there was no correspondence because the account manager had gone on annual leave and nobody else had picked up my sales enquiry. I really should have just left it then but pressed on. I secured a car, having the finance all agreed, and was advised that the turnaround time would be two weeks; almost 3 weeks later, there was still no car and complete silence from Hippo. No reply to texts; when called, I was advised someone would call me back( never happened). Email replies took a while. I have now cancelled my order; however, I have still been charged by companies for the finance and additional service because they have not heard from Hippo to go ahead and cancel/unwind dispite me reaching h out to cancel them; they need confirmation from hippo who have not responded to companies.
I can’t get finance on another card until Hippo returns the funds to the car finance company, as that is still shown against me.
1st contact with hippo 24th August; over a month later, no car, out of pocket for the reservation fee and additional warranty service sold to me.
24 augusti 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Sharon,
We're sorry for the difficulties you've experienced throughout your purchase and subsequent cancellation, particularly the poor communication and delays in resolving your finance.
We've now located your account and can confirm that our Customer Experience Team is working with the relevant departments and finance provider to resolve the outstanding matters as quickly as possible. Katie will continue to keep you updated directly.
We apologise again for the frustration and inconvenience caused.
Chris – Customer Experience Manager
Friendly and Helpful
Friendly and Helpful. Provided a great service
4 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Rosie,
Thank you for your feedback. We’re delighted to hear you found our team friendly and helpful and that you received great service. We really appreciate your support.
Team Hippo
Quick and easy handover
Quick and easy handover. A great atmosphere in the show room Josh was brilliant thank you 🙌
3 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Kelly,
Thank you for your lovely feedback. We’re delighted to hear Josh made the handover quick and easy and that you enjoyed the atmosphere in the showroom. We really appreciate your kind words and support.
Team Hippo
Really positive experience with Hippo…
Really positive experience with Hippo Motor Group. The whole process was smooth and straightforward, and Tristan and Kayleigh were friendly, helpful and professional. Very happy with my new car and would definitely recommend! 😊
3 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear Tristan and Kayleigh provided such friendly, helpful and professional service, making the whole process smooth and straightforward. It’s great to know you’re happy with your new car and would recommend us. We really appreciate your support.
Team Hippo
Great experience
Speed, friendless, customer service, vehicle handover from Josh Graham was perfect too, thank you.
3 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Sarah,
Thank you for your fantastic feedback. We’re delighted to hear you received such friendly and efficient service and that Josh Graham made the vehicle handover so smooth. We really appreciate your kind words and support.
Team Hippo
Great deal with Scott Gaskill and easy…
Great deal with Scott Gaskill and easy collection with Curtis
3 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Martyn,
Thank you for your feedback. We’re delighted to hear Scott Gaskill helped you secure a great deal and that Curtis made the collection process easy and straightforward. We really appreciate your kind words and support.
Team Hippo
Very good customer service thanks Josh
Very good customer service thanks Josh
3 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Michael,
Thank you for your feedback. We’re delighted to hear Josh provided such good customer service. We really appreciate your kind words and support.
Team Hippo
Esaa and Tristan were great
Esaa and Tristan were great. Very helpful and walked me through what I needed very efficiently
2 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Lop,
Thank you for your lovely feedback. We’re delighted to hear Esaa and Tristan were so helpful and took the time to guide you through everything efficiently. We really appreciate your kind words and support.
Team Hippo
Tristan at Peterborough was helpful and…
Tristan at Peterborough was helpful and knowledgeable when picking up my car today. I would highly recommend.
2 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi April,
Thank you for your lovely feedback. We’re delighted to hear Tristan was helpful and knowledgeable during your car collection. We really appreciate your recommendation and support.
Team Hippo
Very helpful
I had an excellent service from Hippo their customers service is very accommodative no struggle or what so ever…
2 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Yemite,
Thank you for your fantastic feedback. We’re delighted to hear you received excellent customer service and found the whole process accommodating and hassle free. We really appreciate your kind words and support.
Team Hippo
After having the car less than two…
After having the car less than two months it has broken down yet again and the hassle I have been getting to get the work approved under warranty is ridiculous 3 days without a car now and apparently the work has still not been approved after sales team are off no help do not return calls and have asked to speak to a manager but guess what no call I have been truly disappointed with the whole experience of buying this vehicle from you I find it beyond belief that you treat customers this way from Alex Steven 😡😡😡😡
1 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Alexander,
We’re sorry to read that you’ve been disappointed with your experience.
Our team has been in contact with you throughout, including senior members of the team, and we have continued to progress the matters raised as soon as the information needed was available to us.
We completely appreciate how frustrating it is to experience an issue with a vehicle, particularly so soon after purchase, and we’ll continue to keep you updated directly as things progress.
Thank you,
Shannon
Tristan in Peterborough was great
Tristan in Peterborough was great, good handover, professional and courteous
Kayleigh in Blackburn was also great even checking in on the sale whilst she was on holiday ! Thank you ☺️
1 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi,
Thank you for your lovely feedback. We’re delighted Tristan provided a professional and courteous handover, and that Kayleigh went the extra mile to keep you updated. We’ll be sure to pass your kind words on to them both. We really appreciate your support.
Team Hippo
Tristan and Sam were amazing with the…
Tristan and Sam were amazing with the customer support. They both helped me perfectly and left me happy with a new car.
Many thanks to both.
1 oktober 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi,
Thank you for your lovely feedback. We’re delighted Tristan and Sam provided such great support and helped make your car-buying experience a positive one. We’ll be sure to pass your thanks on to them both. Enjoy your new car, and thank you for your support.
Team Hippo
DO NOT USE THEM
My first car from them was OK, but my recent experience has been very different\.
I purchased another car from Hippo Motor Group and immediately noticed an issue with the reversing and gearbox\. I contacted the warranty company, but they claimed it was wear and tear and refused to cover the repair\.
Hippo Motor Group have also refused to repair the vehicle, leaving me with no option but to take the matter to the Motor Ombudsman\.
Based on my experience, I would strongly recommend staying away from Hippo Motor Group and thinking very carefully before purchasing a car from them\.
21 mars 2026
Omdöme utan inbjudan
Svar från Hippo Motor Group
Hi Harvey,
We’re sorry to hear that your recent experience has left you disappointed.
We have reviewed the concerns you raised and provided our position based on the information and evidence available to us. We appreciate that you remain dissatisfied with the outcome, and we respect your decision to refer the matter to The Motor Ombudsman.
We will of course cooperate fully with any independent review.
Thanks,
Chris – Customer Experience Manager
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