Hippo Motor GroupOmdömen 

I wish there was a minus stars.
Hippo have provided the most appalling customer service. I bought a £26,000 car from them on 3 Dec 2025 one owner and full dealer service history.
When the V5 came back I was the 4th owner.
They blamed auto trader and said auto trader automatically put one when they are unsure of the number of keepers BS
I have emailed every single person within Hippo most of which don't acknowledge or reply.
It then lost all the oil on my way back from Manchester airport at 10.30pm on my own, when I washed it the black powder coating on the wheels began to peel. The car had respray lines down the passenger side and a misaligned headlight. When I checked Carverticle it had been involved in a non-recorded accident in 2019 totally £3k - £5k they denied all knowledge( I raised this in February) surely they look at history for cars they intend to resell.
I returned to Hippo in March who said it was up to me to activate my extended warranty as they don't have any mechanics themselves to repair vehicles. Fawaad the Sales Manger has fobbed me off from the very first day I raised my complaint.
The oil repair took 6 weeks even though they said they had the parts after 2 weeks and the wheels still haven't been done. They offered no compensation, or redress at all, I said I wished to reject before my 30 days and they refused and said I had to allow them to repair the car.
Aftersales is none existent, they have lied about the vehicle from the very beginning, I have tried to escalate it to the Chairman CEO etc and nobody replies. The car has gone back in today to have the wheels refurbished which has took them 2 months to arrange, they said they said they would use a 3rd party, then said they wouldn't, said they would arrange a hire car but I would have to get a taxi the couple of miles round the corner to collect it - (thankfully enterprise are far more customer friendly and collected me) when I dropped the car off and told him all 4 wheels need doing he then said it needs to go to a 3rd Party!!!! We have spent a month arguing over 3rd parties to be right back at base.
I would never buy another vehicle from Hippo and advise anyone who maybe thinking of buying from them to think long and hard. The company sell anything and everything and genuinely don't care about you regardless of the original purchase price.

So easy from start to beginning both James and Matt Have been amazing and have Left no stone unturned to get me what I want . Very easy to talk to and hippo group in my eyes are a al5star company

Very friendly representative, Josh. Helped me understand everything and went through everything with me. Thank you

Very informative and answered any questions that I had. Pick up of the vehicle was easy and fuss free. Would recommend.

Josh and Warner down at Peterborough have been absolutely amazing. They helped me out from the minute I walked it.

Really great experience.

Matt (Knowles) was really friendly and helpful. Understood what we were looking for, didn’t try to push us to anything outside of our budget. Suggested a car they didn’t have in that he thought would be better for us. Communicated when he said he would.
Made it a stress free easy journey.

Great experience at hippo, george and Liam was great to work with very happy with the service will return to buy again

Excellent service, made us feel welcome even our dog

Max at hippo was really helpful, and helped me get a good choice of car which I wanted ,lease process was easy to set up and car was delivered on time ,all round customer care was excellent,many thanks Max

Came in today to get my new car. Got seen instantly by Josh, who got everything sorted really quickly and really simply for me!

Josh & Jonny excellent, efficient service. Thanks

Great experience,process made effortless by Matt at Peterborough and simple from George in Blackburn…simple process made easy,approachable friendly helpful,can’t recommend more

Connor and Matt where professional and clear good comms and pleasant

Both Bailey and Matt were excellent.
Clear instructions very knowledgeable and a pleasant experience.
Recommend both highly.

Liam from hippo motor group got my new Audi a4 avant sorted and handed over very efficiently and he was very friendly to deal with and answered all off my questions 5 star service.

Excellent service from Lewis and Mat, they found the perfect car for me, would definitely recommend for future buyers.

I purchased a car had multiple problems, gave an honest review and got a reply to contact them so they could look into it (even though I’d complained and nothing was done). I emailed as the response said in April, and had nothing. I followed up in May with another email and still no response. Worst service from a car dealership I’ve ever experienced! Don’t waste your money.

From start to finish the experience has been a positive one for Zak in sales to Raphael at Peterborough sales centre, couldn't have been more helpful, recommend 😊

Great service holly and Raphael was great

Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and informative about the entire process. Will be coming back for my next car once this one is done!