Hippo Motor Group Omdömen 

Realistically my score is 3.5 but can’t do half stars and rounding down seemed unfair.

Lewis who dealt with my sale was absolutely fantastic and he deserves 10/10, he was patient and I’m sure he must have been as frustrated as me at times when trying to sort the sale.

From the beginning of the week of collection I’d asked for the car to be ready, I knew I’d be collecting it on the Friday. I confirmed this on the Friday morning that I’d be driving from Sheffield to Peterborough to collect.

It was all finally in place late morning of the Friday. I arrived at Peterborough just after 4pm (I’d been told I needed to be there by 4:30pm at the latest). When I got there it turned out that the sales lad who had been in the email string (which included the Preperation Manager also who had to agree the collection, so it’s not as though he hadn’t seen the emails) had gone home and not passed it over to anyone else, so the first anyone on the sales floor was when I turned up.

The car wasn’t prepped, hadn’t even been cleaned let alone had the ceramic coating applied which I’d paid extra for!I asked to do the paperwork of the car whilst I waited as time was ticking on and I knew the salesman Josh who took ownership of it was doing what he could, even offering to go help the prep team apply the ceramic coating to be applied as he said if it wasn’t done right it doesn’t work.

The keys were handed over, no walk around, nothing. Very disappointing.

On Saturday morning, I had a good look around the car, passenger seat was dirty, the windows hadn’t been cleaned off properly. Around the boot was filthy, scratches all over the rear bumper, a scratch on the rear quarter, obviously the past owner who was a motobility customer as the receipts were in the book, had had a dog which is where the scratches were from in the rear bumper.

Emailed sales Monday with my concerns. Nothing offered to put it right. It’s rained today and there’s no way the ceramic coating was applied properly as the rain would have “beaded” on the car and it doesn’t.

Paying £61 a month for warranty and exterior/interior protection which now feels a complete waste of money.

Great customer service smooth handover. Thanks Josh!

I’m extremely disappointed with the car I purchased and the service I’ve received since and before the purchse.
I contacted them for a car, was offered a car then was told by the time the paperwork had gone through that that car had gone...three times.
When I finally, found another, I rushed through the paperwork under some pressure as I didn't want to miss another car. Having read other reviews I believe this is a sales tactic to put pressure on the buyer to make quick decisions. My sales agent then went on leave, which of course is fine, and told me someone else was looking after my sale and told me my car would be delivered soon. I called over and over again to get an update and just kept getting someone tell me I would get a call back, and then never did. Never did one person ever call me back from Hippo at that time. Eventually a delivery slot was booked, when the delivery window time had passed and no car had arrived I called hippo to then be told it was booked in for a collection.... about 5 hours from where I live! Collection was never discussed only delivery as the sales rep knew my situation.
Once the vehicle was eventually delivered it was in a shocking condition. (I should've handed it back immediately but they had taken them so long to sell and deliver the car to me I was desperate and needed a vehicle as like most people I relied on it to do school runs and get to work etc, I live relatively remotely with no reliable public transport). As soon as I entered the car I realised it reeked of heavy cigarette smoke, to the point where my children can’t even sit in it. There’s a cigarette burn on the seat, big paint and glue blotches on multiple seats, wet-looking stains (that are actually dry), paint splashes in the boot, greasy fingerprints everywhere, and even old sweets stuffed down the sides of the seats and rubbish in the footwells with grime around the gear stick and most knobs and buttons. The car was filthy.

On top of that, there were mechanical concerns: tyre damage, a tyre pressure warning that can’t be cleared, heavy scratches all over the interior plastic work, a sticking volume button, and a loud rattle inside the door that sounds like something is broken or loose. For a car that’s only around two years old, the condition is completely unacceptable.

What’s worse is the customer service. I’ve spent hours and hours on the phone over the past month, and I still don’t have a car I feel safe driving. I’m still missing essential paperwork and have no idea of the cars service history. I’ve been promised manager callbacks on almost every call and that has never happened. And unbelievably, two customer care agents have hung up on me while I was explaining the issues — despite me being calm, but passionate, and simply trying to get help. (At no point did I raise my voice, insult the agents or use any bad language).

I’m paying finance monthly for a car I can’t use, and they’re not willing to reimburse me for any of that time without a working vehicle. Instead, I’m being told to organise cleaning, get the burn sorted get repairs done, and garage inspections etc myself, and maybe at that point they will discuss how to move forward. (Fot full disclosure they did give me a small amount of money to get the car cleaned). It’s a huge waste of my time that I’ll never get back, especially when having a working car is critical for me right now (for the aforementioned reasons but for many other personal reasons too, hence my desperation).
I am now told that as the 14 days have passed I can not hand the car back or swap it unless there are mechanical failings..Even though I have only been recently contacted by the warranty company A1, authorising me to get the works done. They instructed me to use a local garage and I told them as I live quite remotely and it will take the garage a while to fit me in - they understood but told me it was fine.

The car is now in the garage but A1 will only pay £50 towards diagnostics, the rest I must fund myself, although they told me to use my local garage they will only pay up to £50per hour for labour. What garage these days charges that little? None near me. The rest I have to pay.
I can not afford this - I can't afford to pay for alternative transport, whilst paying finance on a car that I can drive, and pay for repairs on a car I have just got....that is supposed to be under warranty.
Just a joke really! I am gutted and stressed.

Overall, this has been the most frustrating, stressful and disappointing experiences I’ve ever had with any company.

I would like to name Adnan, a customer experience agent, as bring particularly dreadful during this entire process.
Avoid!

Giving one star as Zero starts isn't an option!

STILL NOT SORTED!!

Decided to take the plunge and bought a Range Rover sport (22 plate) from hippo motor group,have dealt with them in the past and had some great cars from them.
Haseeb dealt with me from start to finish and take my hat off to him,he is a credit to the company.
Had my new car approx 3 weeks now and love it.its unmarked,faultless and a dream to drive.
Thank you haseeb 👍 I will definitely be getting my next car from hippo again in the future.
Happy days
Kind regards
S M.

Throughout the whole process everything as been professional and clear. Everyone I've spoken to has been great from Kamaal who was dealing with my original application to Graham who dropped off my car. Cannot fault anything.

Great experience with Liam from Hippo motor company.

Helpful and got a great deal with the Shine product.

Having recently bought a car from the Hippo Motor Group I am very happy with the service I received.There were a number of small issues that were all rectified prior to collection. Also when it was discovered that the rear parcel shelf was missing I was passed onto Claire at Customer Experience. She quickly arranged for a replacement that was delivered to my home address.

I was looking for a Tesla Model 3 Long Range and found one at Hippo Motor Group for a decent price. It had a few bodywork issues, which worried me at first, but they assured me they would sort everything out. A friend of mine had previously had issues with them, so I went in expecting the worst—but I was completely wrong! They did a fantastic job.

My advice to anyone considering Hippo Motor Group: keep in mind the sheer volume of cars they sell. Unfortunately, cars do develop faults, and people usually only leave reviews when something goes wrong—when was the last time someone called a company just to say well done? My experience with Hippo was great, and I would definitely use them again.

Good man who knows what he is doing

Complete shambles of a company contacted them for a car, paid the reservation fee, then were told by the time the paperwork had gone through that that car had gone; the same thing happened with two other cars. In the middle of the enquiry, there was no correspondence because the account manager had gone on annual leave and nobody else had picked up my sales enquiry. I really should have just left it then but pressed on. I secured a car, having the finance all agreed, and was advised that the turnaround time would be two weeks; almost 3 weeks later, there was still no car and complete silence from Hippo. No reply to texts; when called, I was advised someone would call me back( never happened). Email replies took a while. I have now cancelled my order; however, I have still been charged by companies for the finance and additional service because they have not heard from Hippo to go ahead and cancel/unwind dispite me reaching h out to cancel them; they need confirmation from hippo who have not responded to companies.

I can’t get finance on another card until Hippo returns the funds to the car finance company, as that is still shown against me.

1st contact with hippo 24th August; over a month later, no car, out of pocket for the reservation fee and additional warranty service sold to me.

Friendly and Helpful. Provided a great service

Quick and easy handover. A great atmosphere in the show room Josh was brilliant thank you 🙌

Really positive experience with Hippo Motor Group. The whole process was smooth and straightforward, and Tristan and Kayleigh were friendly, helpful and professional. Very happy with my new car and would definitely recommend! 😊

Speed, friendless, customer service, vehicle handover from Josh Graham was perfect too, thank you.

Great deal with Scott Gaskill and easy collection with Curtis

Very good customer service thanks Josh

Esaa and Tristan were great. Very helpful and walked me through what I needed very efficiently

Tristan at Peterborough was helpful and knowledgeable when picking up my car today. I would highly recommend.

I had an excellent service from Hippo their customers service is very accommodative no struggle or what so ever…

After having the car less than two months it has broken down yet again and the hassle I have been getting to get the work approved under warranty is ridiculous 3 days without a car now and apparently the work has still not been approved after sales team are off no help do not return calls and have asked to speak to a manager but guess what no call I have been truly disappointed with the whole experience of buying this vehicle from you I find it beyond belief that you treat customers this way from Alex Steven 😡😡😡😡