Speed at which the claim is handled is why I like the service. You simply fill in a form - not the best online form because if you have an eye test with an eye health test and prescription glasses,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is easy to make general claims and the company gives you a direct link on their platform to Health Shield, plus you can download the app. To claim for the PMI excess that has been a lot more diffi... Se mer
ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... Se mer
Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... Se mer
Företagsinformation
Skrivet av företaget
We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.
Kontaktuppgifter
Electra Way, CW1 6HS, Crewe Business Park, Storbritannien
- 01270 588555
- www.healthshield.co.uk
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy process to register a claim…
Very easy process to register a claim and very prompt payment. Kept well informed
13 juli 2026
Excellent service
Excellent service. The app is easy to use with lots of information.
Claims are very simple to put through and paid out very quickly.
9 juli 2026
Great Benefits and Excellent Service
My employer offers benefits through Health Shield and it makes a huge difference. The coverage is very comprehensive and the claims process is very straightforward. On the occasions I've not followed the process or met the criteria properly, Health Shield are quick to help and a corrected claim is usually processed very quickly. It's a truly excellent service.
15 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Health Shield Friendly Society Ltd
Hello Maureen,
Sorry that you’re disappointed with your recent claiming experience. When joining the membership we send a your membership plan and terms & conditions which outline the amounts that can be claimed for each benefit and what can be claimed for each benefit, these are also sent on each renewal term. We advise our members to check both documents before making a claim, however, if you feel incorrect advice has been provided to you regarding a claim, I would be happy to look into this further for you and can be contacted filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555. Thanks, Hannah
Logging on was more of a challenge due…
Logging on was more of a challenge due to my forgetfulness of my password. Once logged on was easily found what I need to do and enclose for the scheme with examples of what was needed. Forms was filled in and submitted and got a quick response and payment filled very quickly.. spot on..
15 juli 2026
Very organised
Everything is straight forward and clear. Also, Health shield staff act fast on claims. I am very happy and satisfied with the level of service.
28 maj 2026
helping staffl
when i called up for my account number your staff could not help enough after i messed it up the first time they put me right and helped get it right the second go round thank you
6 juni 2026
Easy to complete a claim
6 juli 2026
Concise advise on required…
Concise advise on required documentation for claim plus swift communication.
24 juni 2026
Getting claims paid is hard work
Platform is dated and claims always seem to get rejected saying there’s insufficient evidence. I recently claimed for an MRI and it got rejected as Healthshield said it should have been claimed under Consultancy. I didn’t want to use that category as it’s the one used for excesses on consultants fees that aren’t covered by my health insurance and as there is a dedicated category and cover limit for MRI it should have been covered under that surely. I honestly have an issue with nearly every claim I make and you can’t go in and update a claim when they reject it, you have to submit a whole new one. In short, you can get them to pay out, but not for everything you’d expect and not easily.
15 juli 2026
Svar från Health Shield Friendly Society Ltd
Hello Richard,
Thank you for your feedback, it is disappointing to hear that we have not met your expectations on this occasion. The criteria for claims is available in the terms and conditions booklet for your plan, we review these each year and try to make these clear, however your feedback is appreciated and helps us target areas that may need further improvements. If there is a specific claim or issue we can help with further, we would be happy to look into this further for you please let me know by filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270
588555.
We’ve also heard your concerns about the website and the challenges of submitting claims. Please rest assured that we’re actively working on improving our member experience, with a strong focus on simplifying and speeding up the claims process.
Thanks, Hannah
They always pay promptly.
22 juni 2026
We got there in the end but it took…
We got there in the end but it took several attempts as the receipt was long and seems all information had to be in the same photo.
22 juni 2026
My claim got rejected for not showing…
My claim got rejected for not showing payment and reason for accident. Although both things were included on the initial submission- they were overlooked. After calling, the lady was helpful and stated that she would contact the claims team and get it adjusted.
8 juli 2026
Svar från Health Shield Friendly Society Ltd
Hello Rob,
Thanks for your feedback. If you need any further help, please contact me by filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555.
Thanks,
Hannah
Easy to access and make a claim
14 juli 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.