Have been buying from them for a couple of years now, they are simply fantastic great products, prices & customer service. A truely Great British Company. Try them your soon agree 100% Highly Recommen... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... Se mer
Företaget har svarat
As always,great service,great product and communication and the delivery by dhl wasn’t bad this time,that was a bonus 🤣 My go to place when chocolate and outher items needed
Företaget har svarat
Great service and customer support, I received one damaged item, with images emailed to customer service a quick replacement next day. Brilliant keep the good work will be using this company from now... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Kontaktuppgifter
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, Storbritannien
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service in every way
Excellent service in every way. Technical and delivery all exceptionally quick.
27 mars 2026
Svar från Henley Bridge Ingredients
Thank you so much for a lovely review :)
Terrible experience with HB
Terrible experience with HB. This is the third time this has happened and I have now boycotted this company for good (after giving them chances). My order was delayed considerably after realizing that someone in their packing department processed the incorrect delivery address and therefore instructions to DHL were incorrect. My order was never delivered and I lost my two clients due to the products not being delivered. This isn’t the first time where HB has processed my delivery address incorrectly. The other experience I had with HB was they sent me chocolate buttons/chips (what I ordered) and the bag of chocolate was completed ripped and the chocolate buttons/chips were scattered in the outer box - the chocolate couldn’t be used and had to be thrown away.
HB may be reasonable in a pricing point (compared to Thomas Ridley) however their customer service is shocking and terrible.
24 mars 2026
Svar från Henley Bridge Ingredients
Good morning,
Sincere apologies that you weren't happy with the service from us. Whilst we do everything we can to avoid human errors, occasionally these can still occur and we sincerely apologise that you were affected by this.
Unfortunately the courier did not make us aware of any address issue until it was too late, and I understand your need to cancel the order for a full refund.
I did apply some loyalty points to your online account to use against another order with us should you wish.
Once again, sincere apologies for the error and the inconvenience caused.
One of the best suppliers there is for…
One of the best suppliers there is for pastry. Fast, great value and super friendly. Love em
16 mars 2026
Svar från Henley Bridge Ingredients
Thank you for the positive review!
Svar från Henley Bridge Ingredients
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience.
We understand your concerns regarding delivery costs. As we rely on third-party couriers, these charges are unfortunately outside of our direct control.
To help minimise delivery fees, we recommend combining orders where possible to meet our £150 minimum spend for free delivery.
Kind regards,
Lauren
CS Team
The best quality at the best price ❤️
22 mars 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
great company always reliable
great company always reliable, look after the customer, fast delivery, and reasonable prices
12 mars 2026
Svar från Henley Bridge Ingredients
thank you for the lovely review
Very happy with Henley Bridge ingredients
Great selection, reasonable prices and shipping and the packaging kept my heavy and liquid purchases safe. Would order from Henley Bridge again
16 mars 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
Svar från Henley Bridge Ingredients
Thank you for the postive review!
Svar från Henley Bridge Ingredients
Thank you so much for leaving a lovely review. If you experience any delays going forward please let us know and we will try and get to the bottom of the issue for you
Arrived fast and safely packaged
Arrived fast and safely packaged. Great service and gorgeous products. Many thanks
13 mars 2026
Svar från Henley Bridge Ingredients
thank you so much for a lovely review :)
Svar från Henley Bridge Ingredients
Thank you for the lovely review!
Excellent service
Excellent service, super fast reliable delivery, always have lots of stock at competitive prices. Easy to find detailed information on the products, which is so important.
3 mars 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
Brilliant
Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.
11 mars 2026
Svar från Henley Bridge Ingredients
Thank you for your honest review!
We’re sorry to hear that your experience with DHL did not meet expectations. Please be assured that we will share your feedback with them, as we are committed to resolving any issues and ensuring a smooth and reliable ordering process for our customers.
Many thanks,
Lauren
CS Team
Svar från Henley Bridge Ingredients
Thank you for the positive review!
Fantastic service from Henley bridge…
Fantastic service from Henley bridge can't fault them also customer service was great 👍
9 mars 2026
Svar från Henley Bridge Ingredients
Thank you for your lovely review!
I'd give 6 stars if possible
I'd give 6 stars if possible. The product arrived super quickly. Packaged really well and the product itself is outstanding
8 mars 2026
Svar från Henley Bridge Ingredients
Thank you for your kind and honest review!
Svar från Henley Bridge Ingredients
thank you so much for a fab review :)
Svar från Henley Bridge Ingredients
Thank you so much for a lovely review!
Svar från Henley Bridge Ingredients
Thank you so much for a lovely review!
Svar från Henley Bridge Ingredients
Thank you so much for a lovely review
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.