Have been buying from them for a couple of years now, they are simply fantastic great products, prices & customer service. A truely Great British Company. Try them your soon agree 100% Highly Recommen... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... Se mer
Företaget har svarat
As always,great service,great product and communication and the delivery by dhl wasn’t bad this time,that was a bonus 🤣 My go to place when chocolate and outher items needed
Företaget har svarat
Great service and customer support, I received one damaged item, with images emailed to customer service a quick replacement next day. Brilliant keep the good work will be using this company from now... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Kontaktuppgifter
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, Storbritannien
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Excellent service
Excellent service, very professional and reliable. I’m very happy with my experience.”
10 april 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Great Service
I was looking for orange chocolate curls on the internet and saw that HB had some. The cost was half of what it was showing on Amazon for the same product. It came within 2 days of ordering with DHL. The curls come in a rigid plastic tub (a previously ordered product came in a bag). The tubs were wrapped in bubble wrap and came in a sturdy box with paper packaging filling. Very robustly packaged and great to see that a company cares. The curls are a very deep orange/red colour but taste great and we will be using them on our dipped chocolate orange flapjacks as decoration.
Thank you
Victoria
The Teesside Flapjack Company Ltd
10 april 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review :)
Svar från Henley Bridge Ingredients
Thanks for a lovely review.
Poor Service…
I ordered some Pidy products & some ambient Boiron Raspberry purée last Wednesday evening 2nd April, 2 days before Good Friday, but I had to wait until Tuesday 7th April, because HB Ingredients did not process the order before the Bank Holidays,& they do not deliver on Saturdays. I think this is so poor for a catering / food related business to operate in this manner. Also, the ambient Boiron Raspberry Puree is no where near as excellent as frozen Boiron Puree, both in taste, texture or colour. Always order frozen .
1 april 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a review. Your order was placed on the evening of Wednesday 1st of April, just ahead of the Easter bank holiday weekend. As outlined in our delivery terms, orders placed after our daily cut-off and immediately before bank holidays may experience extended delivery times, as our couriers do not operate on bank holidays or weekends.
Your order was processed promptly on the next working day which was Thursday 2nd and delivered on Tuesday 7th April, which is in line with our stated delivery schedule over the holiday period.
We understand that timing is especially important for catering and food-related orders, and we always recommend placing orders slightly earlier around bank holidays to avoid any disruption.
We appreciate your feedback and will continue to review how we communicate delivery expectations during holiday periods to make this clearer for all customers.
Super smooth ordering process
Super smooth ordering process, everything arrived in perfect condition and the taste was excellent!
6 april 2026
Svar från Henley Bridge Ingredients
Thankyou so much for the positive review.
Svar från Henley Bridge Ingredients
Thank you so much for 5 stars :)
Put in my order and immediately I was…
Put in my order and immediately I was email to say they were dealing with it.
Fast delivery and no problems.
Arrived within days.
6 april 2026
Svar från Henley Bridge Ingredients
Thank you so much for the kind review :)
Svar från Henley Bridge Ingredients
thank you for giving us 5 stars :)
Great service
Great service, any problems are rectified asap, polite staff and you actually talk to a human!
26 mars 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
The best prices for items that I need
The best prices for items that I need ! Will buy from you again . Sometimes the next day delivery is a bit late but anyway, I still like it !
24 mars 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
We are sorry that you have experienced delay with our next working day delivery service.
We work hard to ensure our orders are delivered next working day but we do use third-party couriers, meaning other factors can affect and impact your delivery once it leaves us.
Apologies for any inconvenience caused.
Many thanks,
Lauren
CS Team
Efficient trust worthy company
Henley Bridge can always be relied upon to give excellent service. Been using for a few years now.
29 mars 2026
Svar från Henley Bridge Ingredients
Thank you for your honest review!
Excellent chocolate
Excellent chocolate, superb flavour and texture - highly recommended
30 mars 2026
Svar från Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
Items come broken and i got back in…
Items come broken and i got back in email id because i only ordered 1 unit i was allowed a refund because i never ordered 10 boxes if i would of ordered 10 boxes with the amount of broken pieces if of lost 80 pound or so proba 2 boxes worth but i would of just been happy with the replacement broken pieces as i paid full prices for broken cones
28 mars 2026
Svar från Henley Bridge Ingredients
Hello I am sorry you are unhappy however this is due the the fragile items policy.
I will ensure someone sends you an email regarding this.
Terrible service
Terrible service , lying on the phone when you ask where is my delivery
Not recommended at all
2 april 2026
Omdöme utan inbjudan
Svar från Henley Bridge Ingredients
Hi there,
We are sorry that you feel this way. As we use third party couriers, we do the best to give the most accurate information about deliveries and keep our customers up to date if there are any delays, passing on the message relayed to us by the couriers we use.
We always do our best to ensure deliveries are made on time, but occasionally we can be let down by our third party couriers.
Sincere apologies that you feel this way and please rest assured we always endeavour to give the most accurate information we can.
Easy ordering
Easy ordering, quick delivery and excellent products.
Superb customer service and great communication
27 mars 2026
Svar från Henley Bridge Ingredients
Thank you for the postive review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.