A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... Se mer
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As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... Se mer
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A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the c... Se mer
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Företagsinformation
Skrivet av företaget
Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.
Kontaktuppgifter
Haynes Group, 23 Ashford Road, ME14 5DQ, MAIDSTONE, Storbritannien
- 01622756781
- marketing@haynesgrp.co.uk
- www.haynesford.co.uk
4,4
Utmärkt
321 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly team
Very friendly team, really helpful and answered all my questions.
6 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Appreciate you taking the time to rate us Rebecca, thanks !
Great customer service
Me and my wife both had MOT and services for our cars, Tommy and his colleague was really friendly and looked after us, would very much recommend.
6 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you Gurdeep, appreciate your feedback and will ensure that it is passed onto Tommy.
Always great service here
Always great service here, I can rely on them to properly diagnose my car when other mechanics just cannot! Thank you 😊
8 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thanks Jo, really appreciate you taking the time to leave us such great feedback and rating.
Excellent customer services with a smile
Mark the used car salesman was so helpful and full of humour. He really listened to what we wanted and found us a really good car at a reasonable price.
24 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Great to hear Jackie and thank you for letting us know. Will ensure that this comment is passed back to Mark and his manager. We really appreciate the rating so thanks again for leaving it for us.
Very helpful and efficient
Quick, efficient and when my requested courtesy car hadn't been returned by a previous customer in time, they quickly arranged for another vehicle to get me back on the road asap. Thanks team, top job 😊
28 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thanks James, really appreciate you leaving us such a great rating and comment.
Very Helpful
I am very happy with the service that Haynes provided at my recent visit. They were very helpful.
5 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you for leaving us such a top rating and review, it is very much appreciated.
Very polite and friendly staff…
Very polite and friendly staff efficiently delivering a good service. I had a very transparent appraisal of the fault on my vehicle and its repair costs.
Well done to all the staff at Haynes ad thank you
3 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thanks Antony, appreciate your comments and rating, thanks for leaving it for us !
My car went in for a minor warranty…
My car went in for a minor warranty issue, the car was in "all day" which I knew about however having dropped it at 07:30 am by 4pm id heard nothing and phoned to find it was finished with. I wonder how long it had been sat there for or whether I would have been called.
Improvement needed on updating customers
3 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Appreciate that feedback Ian and will ensure it is passed onto the team. It is unusual that you weren't updated during the course of the repair but will make sure we understand why on this occasion you weren't called or contacted in any way. Thanks for bringing it to our attention.
Friendly staff who took the appropriate…
Friendly staff who took the appropriate notes for a small concern I had about my car, which was booked in for a service and MOT.
2 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you Myra, its always good to hear that our team have been thorough and have listened and reacted. Thanks for your time in leaving us a rating and review, we really do appreciate it.
always easy to deal with
2 september 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you Barbara, that is great to hear. Appreciate the 5* rating and your time in leaving it for us.
Service team
Service team always friendly and helpful,got a phone call to say car was ready,very good experience.
29 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you Mick, reassuring to hear that we provide that experience for you. Appreciate your time in letting us know.
Svar från Haynes Ford
Thanks Anne, good to hear. Appreciate your review and rating, thanks again.
Dashcam installation
Dashcam installation, very efficient, good customer service.
27 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thanks Steve, really appreciate your time in leaving us a review.
Ford Fiesta Service & MOT
Phoning the dealership was the easiest way to book a service and MOT, the online Ford booking system was just confusing.
The drop-off and collection went smoothly, the work carried out and billing was explained clearly, there was no need for additional work. The car had been washed which was good given the hosepipe ban.
Overall, I am satisfied with the work carried out.
26 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you Andrew, we appreciate that feedback and am glad that our team were able to provide a smooth booking for you. We take onboard the comment about online processes and will ensure that it is passed back to Ford themselves.
Ford Transit service after health check
Ford Transit service after health check revealed a number of issues. Completed in one day
21 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thanks for your feedback Alan and great star rating, really appreciated by the team here at Haynes Service.
Professional and competent.
Professional and competent.
Thanks Kamil
24 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you Tim, will make sure Kamil and his manager are aware of your feedback. Appreciate your time in leaving it for us !
focus st line x
every thing was ok except that the car has twin horns but apparently the car only has one which is a bit of a disappointment for a almost top of the range car Laura at reception was very helpful
21 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you for your comment and glad Laura was able to help you out. WIll make sure your feedback is passed on.
The service department desk
The service department desk
staff were very helpful and knowledgable.
21 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thanks Gaye, really appreciate your rating and feedback, thank you !
Great service
I was able to drop the car off really early which helped greatly. I had phone calls all through the day updating me and it was ready to collect promptly. Even bought down to the car park for me. Particular thanks to Laura or Lauren (so sorry I couldn’t remember) at the desk who helped us.
19 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Thank you Margaret, appreciate your feedback and will make sure Laura is aware that you appreciated our communication.
Recall
made aware there was an recall for my car purchased in January.
arranged day, very easy
disappointed no courtsey car
had to get my sister to pick me up and take me back, while she was at work
18 augusti 2025
Omdöme utan inbjudan
Svar från Haynes Ford
Hi Geoff, thanks for your review, rating and feedback, it is very kind of you to share.
We do have courtesy vehicles available at each of our sites, however they do get booked in advance and may require more of a wait before your appointment. Next time you need to book in with us make sure to mention it to the operator.
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