Havaianas Omdömen 

So upset these were required for my holiday tomorrow and have arrived today in a dreadful state, the holes are ripped and unwearable when I called they were not even bothered by this, no empathy or compassion, won’t be ordering anything from them again

Order GB06172025-007166974

Havaianas are not the good quality that it once was.

I recently ordered a new pair and they are not the spongy comfortable sole that they once was.

Cliente depuis des décennies, les dernières tongs reçues sont de très mauvaises qualité, "couinent" énormément; le service clients prétend que le bruit et normal et cessera au fil des mois; sincèrement, impossible d'envisager porter des chaussures faisant un bruit pareil durant des mois.... quand je pense que Havaianas était LA référence de la tong....

Ho acquistato due paia di Hawaianas donna e uomo. La consegna è stata molto veloce nonostante che vivo al Sud. Molto utile la possibilità di poter prendere il pacco in un punto di ritiro vicino casa. Le Hawaianas sono le uniche che durano di più. Peccato che l'azienda non spedisce la merce in una scatola loro ma soltanto in una busta.

The customer service from this store is beyond pitiful… they sent out men’s size 12 in white instead of ladies red in size 4. After several emails they eventually asked me to prove their mistake with 3 more photos of said mistake.
I then received an email stating they cannot fulfil my order the original product has been sold out and that I can keep the white mens pair as a gift. A gift…I have no one in my life that can wear size 12.
Beyond disappointed and will never shop here again. I did receive the offer of a €20 voucher which doesn’t even cover the average price of a pair of flip flops.
Where has good customer service gone!!!

Arnaqueurs à fuir ! J ai des tongs défectueuses impossible de me faire rembourser
36€ de foutu . Fuyez la qualité et le service ne sont plus la

livraison hors delai de 2 semaines et refus de remboursement

Excellente expérience dans ce magasin. Les vendeuses sont souriantes et accueillantes. L'atmosphère est conviale et chaleureuses. Nous étions venus pour acheter une paire de sandales pour notre fille, après échange avec les vendeuses, nous avons acheté pour toute la famille.

Il sito, i prodotti e il servizio clienti non sono male (motivi per il quale di 2 stelle) ma devono cambiare corriere (BRT) perché, pur stando a casa, dice di essere passato e non aver trovato nessuno e lascia il pacco al fermopoint più comodo a lui. Non comprerò fino a che non cambiano corriere

Besteld, betaald maar niks gekregen en op geen enkele manier contact te krijgen.
Kortom bestel hier niks!

Commande passée le 1er mai avec une date de livraison prévue le 6/7 mai. Nous sommes le 27 mai et n'avons aucune nouvelle comme tant d'autres clients.
Commande n°FR05012025-006746966

The customer service in UK Havaianas e-commerce store is terrible. I have sent email inquiry 8 days ago, and the while time I'm being ignored. I provided all of the info and pictures of faulty product and customer service team still claims that there is some special manufacturer number on the straps, but it's not. I took a photos of the flip flops from every angle and there is nothing more I can provide. I believe they just playing with me so don't have to give me my money back or send replacement. My first Havainas flip flops ever and such terrible experience. I was better buying shoes from cheap brands.

Shocking customer service
I placed my order they took the payment then 4 days later said!
Sorry your order has been cancelled.

Leider irreführende Größenangaben für Füße; S/M. Im Anschluss stellt sich raus, das dies im EU 40-44 (S) und 42-46 (M) zu übersetzen ist was nicht beim Produkt aufgeführt war… Folge war komplizierte Reklamation (bitte Innenseite Socken fotografieren???) und teurer Rückversand … nie wieder

Ho fatto un acquisto qualche mese fa e pur avendo pagato anticipatamente, non ho ricevuto nessun pacco!

Ich habe ein Paar Flipflops - Modell Brasil Logo - reklamiert, da bei diesem Paar die Sohlen etwas dünner und viel härter sind, ähnlich wie bei dem billigeren Modell Top. Die Reklamation wurde nicht angenommen.
Grund: Ich trage seit ca 30 Jahren Havaianas Modell Brasil Logo im Sommer. Seit ich vir 30 jahren das erste mal in Brasilien war. Für mich ein super "Stoßdämpfer", keine Schmerzen in den Hüftgelenken, auch wenn ich damit einen ganzen Tag auf Asphalt laufe. Mit diesen harten Sohlen haben mir nach einer halben Stunde schon die Füße weh getan.
So liegen jetzt 30 € ungenutzt herum. Ich lösche mein Kundenkonto und bestelle leider wieder bei Amazon.

Acquistato tshirt e infradito, maglietta ricevuta con certellino staccato e con una macchia di unto sul petto. Mai successo una cosa del genere con centinaia di acquisti online. Faccio presente al servizio cli con foto allegata. In tutta risposta mi chiedono altre foto etc. Io al posto loro mi vergognerei parecchio, un azienda seria si sarebbe scusata e rinviato immediatamente un altra maglia. Beh sicuramente è stato il mio ultimo ordine. Numero Ordine: IT03252025-006586599

Wrong sizing and terrible customer service.
They send me the wrong size: I live in Europe, order a 37, they send me a Brazilian 37 which is EUR 39. I still have to pay for a change of size.
I agree with majority of reviews.

Terrible customer service and poor sizing.

Flip flops are small fitting and do not match standard sizing. Website charges £6 for delivery and then another £5 for you to return them yourself. Website returns are very difficult - instructions tell you to click a button that doesn’t exist and you end up having to use the chat functionality just to get a return label. All in, paid £11 to buy and return flip flops worth £20…