Gulliver's Theme Parks Omdömen 

Had a good day here today, 2 staff stood out with their friendliness and enthusiasm, Jane from "the lost world" and the young man who was working on the temple ride. Its a shame the aeroplane ride was broken and the food/drinks were quite expensive but other than that, we all had a good day!🎢

Absolutely awful. Waste of money!!!
Staff are awful at customer service.
Waited 35 minutes for a standard coffee from "Costa" which was just a standard coffee machine so why does it take 35 mins for 1 coffee?
Flying planes ride didn't fly and never told anyone that it was broke, we waited ages to go on something that didn't even work properly!
Theming needs re doing badly, everything is very old and tatty. Disorganised mess to be honest. Not for being harsh but this was NOT worth it for one second. Absolutely disappointed won't be coming again.
It's a shame because it has the potential to be such a lovely park for children however it's been run down majorly by lack of staff, broken/shut rides, one trains coming out with massive queues you at least need two trains running on a busy day! Someone needs to buy this park and make it so much better!

Great day out rain put a damper on it abit kids enjoyed themselves and loved the log flume and the man was very nice talking to the kids while waiting for the boat. Food was nice too prices not too bad either definitely be back

I paid nearly £76 to take my Grandson with my Son & Daughter, we have been several times in the past pre covid. Firstly, there was no way to keep a safe social distance while we queued almost 45 minutes waiting for the train to see Father Christmas. I had not been notified that we were not actually going to see Father Christmas, the train just stops and he talks through a mic, it was extremely difficult to understand what he was actually saying to be honest. For the price ALL rides should be open, not just a handful of them. The foot and drink prices are extortionate and the waiting times, well over 20 minutes for a coffee is just not acceptable as far as I am concerned. The whole place now looks extremely tatty, for the amount of money they make over the Christmas period alone this needs putting back into the park, fair enough it has been closed due to covid so have a lot of other places. I certainly wont be visiting again in the near future as I feel ripped off.

Well it's difficult to give top marks to a theme park in England on a pouring down rainy day in October but sadly we don't think this would have scored full marks in full sun.
This weekend is grandparents weekend so for three adults and a one year old cost £21. We thought we would give it a whirl rather than pay full normal price based in some of the reviews on here. We had a fun few hours despite the rain. Staff were nearly all quite young but smiling, pleasant and helpful to us. Parts of the park are dated but that is to be expected as parts of it are over 30 years old (the last time I went). But there are lots of newer small play areas for little ones. The landscaping needs attention and I presume closure and lack of income has effected this.

For us the major problem was the food outlets. This is what the website says about the one we chose.

DIAMOND LIL'S DELI
Western World
Enjoy a range of savoury snacks and healthy eating options at Diamond Lil's deli. Jacket Potatos, Sandwiches Sauage rolls and Cheese Pasties can be bought as part of a meal deal with snacks and drinks.

This does not reflect the place we found. Despite having five staff on duty the place was chaotic and by the time we had reached the front of the queue had cheese pasties, pizza and hot dogs left. No soft drinks and no blackcurrant fruitshoots "problem with the supplier".At 12.30pm there was certainly no sign of the healthy options promised or any meal deals. By 1.15 the place was half empty. We attempted to order but eventually got a refund and left. This was certainly a missed opportunity. I understand places like this need to cater to young person's needs (despite having no high chairs for young children) but pizzas at £10-11 and hot dogs at £5+ are not what I wish to feed my grandson.
This place desperately needs an infusion of money but to continue to operate it also needs to modernise and attract the right franchises or small businesses.
We may go again if there are some offers on but next time we will pack a picnic.....

Update
Just noticed lunch wasn't refunded to my bank so conned me out of £20.25. So be warned beware bypass this cafe.
I've deducted another star now.

False advertising on a particular job roll, my partner went for an interview for front of house/reception. Well to you and me that means running the hotel, only to be told on arrival that the job is serving food, bar maid and cleaning hotel rooms and your shift is weekends again not advertised. If that's not False advertising I don't know what is, the lady conducting the interview was on her own behind the bar and said if someone comes in then I,l have to stop and serve them. You honestly couldn't make it up, you've wasted your time and ours. You really need to advertise the roll that it is and you may get someone interested or maybe not.

I have sent 2 emails with no response!!!! Any ideas on who to complain to!

First of all I really don't know where to start, our visit was horrendous from start to finish, when we first arrived we were told the beauty and the beast show and afternoon tea we had paid for had been cancelled (the main reason we booked), I brought my 2 girls new belle dresses to change into for the occasion, I had lots of tears! Then the ride queues were over 40 mins long, as you can imagine children age 7 4 and 11 months have little patience! Not to mention the fact that I'm 6 months pregnant carrying twins.. also confused as to why I had to purchase a park ticket for myself when I'm clearly unable to go on any rides, the little play area I could have taken my 11 month old in was closed!!! Then we got to lunch time.. queue up for an hour for the burger and fries place.. again lots of Hungary tears from my little ones, the food was inedible.. over cooked chips dry cold burgers and chewy chicken nuggets.. a cost of £32.50 I didn't account for for the day as we had afternoon tea booked!!! Also I have to mention the whole food church place smelt what can only be described as faeces. The park was also very dirty and run down in lots of areas. Its such a shame as it was a real treat my children were looking forward to and we were all left disappointed and felt like the whole day was a waste of time and money.. safe to say we don't plan on returning.

Where is the management? Booked the hotel for 1 night several months before our visit by phone. Specifically asked for a disabled friendly room. Promised a ground floor room with a walk in shower.
Tried numerous times to confirm by phone in the week before our visit but no answer except a prerecorded message saying impossible to leave a message as the box was full.
Upon arrival told we had been allocated a 1st floor room. We complained. The staff arranged for us to be given a ground floor room instead. However we discovered the room did not have a walk in shower . The shower was over a bath.
We complained again and I pointed out that this was of no use to me . I am disabled and cannot climb into a bath . As such I could not shower and would have to strip wash . I need to shower every morning. I was very disappointed and asked to speak to a manager .
Advised that no manager was available but my complaint would be passed on .
I never heard from a manager or anybody about my complaint or the issues generally.
Needless to say I felt dirty, grubby and smelly the next day.
After our visit I tried to ring again but the same problem as before.
I also sent my complaint on line via the feedback form and asked for compensation.
Yet again I have heard nothing.
It’s a real pity that customer care and management seems to be absent with this company as we enjoyed our visit and the children had a good time .
The room was otherwise nice. Breakfast was as advised. Dinner was ok. The park was clean and tidy . Food outlets were plentiful. Apart from a couple of the big rides the queues were manageable.
Such a pity and so disappointing........

Disgraceful. We visited the Warrington site on 31/8/21. The place is filthy, the toilets are probably the worst I’ve ever seen. This is in desperate need of investment and refurbishment. I can’t believe how dirty and run down this place was. Miserable staff running the place. I will definitely not be paying this place a visit again.

A day ruined wasting time here.
It is dirty, not well maintained and in some cases dangerous. Staff are young and look demorilised. Reported an incident where I was injured and little one hurt response was poor. Reported again on leaving and attitude from a supervisor was appalling , no care or concern for the situation.
Impossible to get a hold of but hopefully the local authorities will have more luck.
It is clear that there are serious issues with staff. Rides kept stopping while in use, staff member panicking as young and noone came to her aid, pressing lots of buttons seemed to do the job in the end.
It could be a great place if there seemed to be any care for it. Management is clearly lacking. One ride had live wires out of ceiling and not appropriately protected and a huge leak in the ceiling next to them.
Apparently staff on the ride had reported it many times and nothing had been done not even a basic mop up or wet floor signs, little one slipped on the floor but didn't get hurt as had his hand.
It was very unsafe during that queuing process being indoors for that ride.
Even had non pat tested plugs in sockets easily unplugged by a child and next to a pool of water!
Spend a few quid more and go to Alton towers as the cost difference is minimal.
A day we all looked forward to was very much spoiled by the state of this place and the owners should be ashamed but by tye look of the place doubt they even care

Really bad, not poor but really really bad. Not exactly a cheap day out for a family and the place is the absolute pits. Toilets are frequent but disgusting, definitely not Covid compliant as queues were in areas over an hour for a 2min ride with absolutely zero social distancing or masks compulsory.
Cannot comment on food as took our own but all rides and attractions are seriously questionable, not a glimmer of health and safety all staff teenagers.
Electric wiring exposed in a wet water ride cabin, shambles. Honestly the place should be closed down.
Either inject a serious amount of cash, train good quality staff and do it right or don't bother

Dirty, Bad smell near ice cream unit, poor staffing level, one staff in each ride (feel sorry for them), means he/she is responsible for everything, before ride, checking, finishing, walking from one end to another end to letting inn & out to all riders, NO HEALTH AND SAFETY in place, staff has to close the ride to go to toilet, it’s great there is an opportunity for youngsters (16 years old), but how come 16 year old is own his own as an operator fully responsible for everything including H&S....I did not feel safe for my kids to go to some rides due to young operators (16 years old operators), (I asked them their age because they looks soo young)…..
*You seems to be busy in each ride!!!No you are not, you guys are lacking of Staff and there is no productivity or resilience from your team and it’s not their fault, get more staff inn please….

Absolutely ridiculous… went to the one in Warrington, paid almost £150 for 3 adults and 4 children, only to see minimal rides, the lines were over an hour long, litter around, some food places shut very early, long wait times for food to, went in the gully’s grill and only seen one person happy to be there the rest looked miserable, someone washing pots with hair down,
Honestly not worth the money and honestly wouldn’t recommend to anyone as there is so much better around for cheaper
Completely overrated

I have been trying to leave multiple messages from last night and this morning... the booking is wrong and I need to speak to someone as we ca not go on the day that is booked... keeps saying all operators are busy.. its booked for today and no one is available to talk to...I've left emails as well..not happy at all.

Took grandchildren to the dinosaur park in Milton Keynes. Staff had bad attitude 1 clearly hates his job that much he seemed to get pleasure from upsetting my 2yr old autistic grandchild as that is the only time he cracked a smile. Paying £2.95 for 1 lousy scoop of ice cream is bad enough then being told lactose free ice cream is extra I wasn’t aware that it was acceptable to penalise people for having allergies.

The staff were very friendly and helpful however I felt the staff at Warrington were over worked. I genuinely felt sorry for them. there was only one staff member serving breakfast . Dinner and tea.
They did not catere for vegetarian or vegan and this would stop me visiting the hotel and park as I could not eat anything but chips.
The Breakfast was terrible.
The food in general was diabolical.

Customer Service is terrible! Alison to coin a phrase " well if you let me finish and speak!" in particular from head office or sat on her phone more like! Do not use kids pass for any discounts only saved £12 to be told can not cater for a party of 3 as booked up but you can pay full price and still get in!, do not try to reason with these people as they do not care and are still using Covid as an excuse after sitting on their back sides being paid for over a year! "its on the website if you read it" I was told, guess what Einstein its not on Gulliver's or kids pass that you are using all those passes that were booked before the pandemic! I would not mind but I am trying to book for August! and these fools are running family entertainment! joke!
Only 1 star because you can not leave a zero, wait until your kids are taller I say.

Absolute rubbish places to visit. More parks than rides. Rides last about 20 seconds. Took my 8 year old daughter and she was bored after 1 hour. Total waste of money and time. Over priced food and drinks. Off to Blackpool to have a better time. Wish it was possible to give 0 stars. The ridesare like hand me downs from closed down theme parks. They need 2 spend some money on this run down place

On Sunday we arrived and got wrist bands to go to Gulliver's World. Lots of rides were closed, those that were open let customers down by saying they had to close to go for lunch.
We went to the hotel with 2yr old and 8 yr old to be told to go upstairs, but the lift didn't work and tired 2 yr old was in his pushchair.
We were shown a route around to get upstairs to find our room was actually downstairs. Finally in the room off for dinner.
Service took for ever and the choice was burger or pizza.
Room was actually quite nice, we had a pirate themed room.
Most TV channels reception was too poor to watch.
In the morning the only breakfast is sausage or bacon bitty.
Needless to say our boys don't eat that.
Second day at the park was brilliant, Al rides open and good service..
Pity the hotel is the pits.

This applies to the campsite. This site needs new staff, in particular a new warden. From the start, the unbelievably rude and short tempered warden made our arrival the most unpleasant unwelcoming experience we have ever had at a campsite. As a group of 9 caravans and tents, we experienced constantly changing site rules that made sticking to them incredibly difficult, a rude warden that actually made one of our group cry (an adult). The bank holiday caused the warden a lot of problems, but don't take them out on the people that pay your wages! Problems with the site included lack of toilet paper, dishwashing area with no light bulb (problem washing up after dinner), locks missing from toilets and showers that were mostly cold. All of this would be forgivable if it wasn't for the warden who treated us like dirt. After a long time unable to take a holiday, the customer service here was nil and was not what we needed for our highly anticipated first group rally. We have stayed here as a group before but agreed that we can't go back.

UPDATE 16/07: To make matters worse, I received an email from Darren, the Hospitality Manager of Gullivers fun which despite me sending 5 replies to I have not heard a thing.

His email :
"I have been tasked to undertake a full investigation that covers the feedback that you submitted.
Can you please supply me a contact number a good time for me to give you a call.".

So not only was my camping experience bad, but there has been further aggravation and time wasting caused by their 'follow up' and lack of action.