Gulliver's Theme Parks Omdömen 

Made a booking. Needed to contact someone to change the booking. Rang multiple times - sat through the same 3 minutes of music before being asked to leave a message, but couldn't because their mail box was full. Sent messages via website also go no reply. Perhaps they'll notice this?

It's so useful going to a kids theme park when the weather isn't absolutely perfect. Infact, I recommend it. I went to Gulliver's Kingdom, Matlock.👌🏾 I was my first time there. It's was really clean, staff were friendly, and all the rides were accessible for me and my 7 year old. I don't know what anybody else thought about the place, but this was just me honest experience 🤷🏾‍♂️
During the rain the rides stay open, so there was hardly any queuing, and you get to cover the whole place.
It's worth a look. They have theme parks scattered about. Pay once, then everything in there is free. They even have dodgem cars. And they design it that parents to can join the kids on the rides too (or think of an elaborate excuse why you can't, like for some of the rides she went on alone 😆).
But be warned. They said I was very lucky. In good weather they said some of the rides I went on would of been a hours wait. Also fortunately, 50 percent of the activities are undercover. Also when going on rides (not when walking about) kids are required to wear masks.

Queues were not too bad. Kids got a long time on the rides but not sure if that was a good or bad thing as makes queues take longer
The main thing that stood out to me was the amount of litter everywhere. Can’t completely blame Gullivers for this. There were plenty of bins everywhere but unfortunately the place was full of lazy scruffy people who couldn’t be bothered to use them. Still, Gullivers could have had a few staff tidying up after these tramps.

Forcing a toddler to wear a mask for entry is appalling.

SAVE YOUR MONEY!!!!!

Children over 3 expected to wear face masks, they don't even have to wear them in school so why is Gulliver's any different?!

We had to queue for half hour to get in, fair enough I can deal with that. However on entry, it was clear that there were no social distancing measures in place, the place was rammed!!!! If you didn't have you're own sanitiser on you then you are knackered, no sanitiser in their stations, toilets are an absolute disgrace, no soap, loo rolls etc.

6 of the rides were not working, so if you have younger children like us, then be cautious, there was only a handful they could go on, even then though the queues were horrendous, 20 to 30 minutes to go on a ride for the sake of a minute or 2.

I would highly recommend taking you're own food too, again a nice 20 to 30 min wait for food only to be told they have run out of food, the slushes that we ordered were not even frozen properly and my 5 year olds daughter, who's birthday it was, ended up with a big spider in her slush, absolutely disgusting, staff was not bothered, couldn't offer a replacement as they had ran out of slush bottles, couldn't give me refund without waiting for a manager, never got the money back as we gave up waiting.

The staff are seriously miserable, didn't speak a word to us. I understand it might be a difficult job, but it isn't hard to at least smile is it!?

The place is an eyesore, the whole place needs doing up, I remember going as a kid and it was all so magical, the people, the place and the rides, not anymore.

For the sake of £80 - it isn't cheap! Not to go on a handful rides and not come across anyone smiling either!

I have sent a complaint through you're online platform but surprise surprise you haven't acknowledged it never mind replied. Going by these comments it looks as though you won't ever reply. So much for customer services, something needs to be done about that, money grabbing monsters.

Until I hear back from you I'll not visit and I will be sure to tell as many people about our shocking experience as possible.

Absolute disgrace that this company are requiring children to wear face masks. No scientific papers have ever been produced on face coverings preventing transmission. Draconian measures such as this are not only physically harmful but psychologicaly traumatic on our children. A face covering is a medical intervention one of wich should never be forced on people especially children. Businesses such as these need to understand that they are complicit in putting the health and wellbeing of children at risk.

Absolutely horrendous experience. Not covid secure at all. The place was beyond filthy and run down. So disappointed with the entire experience and would never return.
If you don't want COVID, then I wouldn't go there. Breeding ground for COVID and misery.

Dirty. Unsafe! Went yesterday and felt really unsafe. No regular hand sanitizer stations. Food areas disgusting. Tables were not being wiped down. Food was cold and the burger I had appeared to have been reheated. Staff were not very knowledgeable and although I welcome covid secure businesses being open this is NOT one of them!

Had the winter wonderland booked for tomorrow. Booked it in November. Just had a phone call from Gulliver's telling me they are cancelling my time slot. No explanation why, apparently website error. The person I spoke to couldn't even careless. I had taken time off work, sorted my other children out as they had school. Gulliver's cancelled on me less than 24hrs before I was suppose to be there. Very disappointed. My son is extremely upset. Very poor customer service.

I visited Gullivers World Warrington yesterday. As a grandma I wouldn't have gone but my daughters husband was ill. We had booked a slot on the 4.30 train. We arrived to queue at 4.10. We had to queue for 50 mins with 2 toddlers but the issue was that there were enclosed passages with no markings except in one small place and no social distancing or anybody on duty to remind people or to enforce it. It was really dangerous. It was a queue of at least 100 people literally with no distancing whatsoever and no compulsion to wear masks whilst queuingIt broke every covid rule in the book. I left the queue as I considered it too dangerous. I complained to 2 staff who though helpful said it's awful I agree. On the way out I asked 2 operatives who I could complain to. The best answer she could give was that people had to take responsibility. I responded that whilst open they should follow covid rules. I cant see family at home but apparently can queue back to back with 100 people. This should be closed down and I am sure that it would be if the council inspected the Polar Express at the weekend. I am now sweating for 5 days to pray and hope I didnt contract covid from any of those people. It was a shame that this queuing system overshadowed the beautiful father christmas and amazing grotto.Totally, totally unsafe. DON'T GO. Worse fact was that I rang this morning to speak to a manager and they wont take complaints over the phone. Writing a letter means that they will probably have another 7 days before anyone sees it. Totally unconcerned that the phone call was about safety in the park hence another 7 days of covid spreading possible. DISGRACEFUL

Went to gullivers kingdom to give benefit of the doubt after a poor experience at gullivers valley. This was the total opposite of what we’d previously experienced.
We loved it and had a great day. Lots to do, great social distancing measures in place.

We will be back

If you have dietary requirements this isn’t the place to eat. If you are Coeliac you will be offered a jacket potato or chips. And no separate prep area. I would strongly recommend you take you own food if going for a day out

Gullivers World Warrington.... beyond appalling.

Recently visited Gullivers World Warrington on 27th Aug.... prior to visiting I spent 3 days trying to call them with no answer and none of my voicemails were returned. Their Twitter did not respond when tweeted or DM’d.

There was no info on pre booked food and no choice of food. The lady in the food area was very rude, after seating myself and my daughter she served 4 tables that seated after us before we were served.

The food was over cooked, the turkey dino’s my daughter had were that over cooked I knocked them on the table like a hammer... the food waitress refused to replace or refund.

All drinks stations had either broken coffee machines or stated they were not serving coffee.

I spoke to a manager on the day about our problems and was asked to leave, I have submitted complaints through the GW website as advised...... none of which have had a response.

The room we stayed in was absolutely filthy! There were spiders round the windows on the window bottoms and on the carpets, thick dust all round the room including skirting boards and the wood on and round the bed with crumbs in the crevices of the bed frame. The bathroom was a disabled bathroom which was totally inadequate for young children which also had patches of black dirt and mould on the walls just above the floor! There were only 2 very thin pillows on our bed which were also inadequate for the size of the bed! When speaking to a member of the team regarding these issues we were told that is the room you have been given and that is totally unacceptable customer service! I am not from the area if I had of known of another hotel close by I would have left! Not the picture of comfort for us and our 2 children that we were expecting! When I book a hotel I expect and at the price we payed for basic amenities such as a clean room and bathroom and also somewhere to eat breakfast, a bag with a yogurt, chocolate croissant, a mouldy orange and a carton of apple juice is not really what I would call a continental breakfast! None of us slept much due to the room being extremely warm and the lack of pillows! I am absolutely appalled at the price and with all the above issues and the lack of customer service! I have stayed in many hotels throughout my time but this had to be the worst yet! I will not be returning and wish I had of read the reviews on here before my stay.

I feel ripped off & extremely disappointed! I’m disabled & I have a condition that affects my brain & heart. I made a mistake with my booking, told them I would bring medical proof but they wouldn’t change the booking. I paid £169 for a basic, dirty room. Found out when I arrived, not on phone while booking that the breakfast was a brown bag with cheap horrible food that was warm in the morning as there wasn’t a fridge. Went to have some tea & there was nowhere to sit so we had no other choice but to order to our room. Customer service was terrible, very I don’t care attitude. If Gulliver's world want people to just come once they are doing a fantastic job of that happening, I know me & my daughter will never return. Hoping today at the park will make up for the hotel?! But I honestly think it won’t. The food for our tea from the restaurant was very expensive & awful, don’t come here if you have any sense!

Visited Gulliver’s world today, and it was probably the worst day out we’ve ever had! It’s an absolute filth hole. No social distancing whatsoever, People not wearing masks when required, and spreading their germs everywhere. Coughing, spitting and nose picking in the queues where basically everyone is crammed together. Absolutely disgusting. It’s under-staffed, and the staff that are on duty haven’t got a clue what’s going on and just let people behave like animals. There are huge queues for rides that last less than 2 minutes. The place is so dated, like a poor mans Butlins from the 1980s. I wouldn’t go back if you paid me, and wouldn’t recommend to anyone. Save your money!

I am appauled at the lack, no the non existent Covid measures they have in place here. Their website clearly states that they are social distancing markers lay out, that is false and blatant breach of Covid 19 guidelines. They say to wear face masks during rides but it's okay not to wear them whilst queuing, what is the point of that, surely it's more important to wear your mask when around more people.
If you think of where the park is geographically and to where there have been Covid outbreaks it wouldn't surprise me if it came from here.

Well you wouldn’t think we were in a pandemic! Wearing masks on a ride when your sat with your own family only in a carriage yet que up with no mask on and less than a meter apart from people! Far to busy, here 4 hrs and only managed 6 rides because of ques. Very expensive day out for what you get and totally none safe! Not many rides we could go on as a family so kids went on small rides themselves so basically cost £50 for my husband and I just walk round for the day. Would I come again??? Absolutely not!

Crap..
Not much there..
Ok..ish for ages 5-8...
Couple of rides broke down..
Workers far too slow, guna be mayhem when its busy..
Not much choice for food..
Cant pay with cash..
Absolutely useless at solving an issue we had and we was lied to..
So DEFINATELY will not be going again
Not worth £5 never mind £15!!!!!

Have really enjoyed staying at meadow campsite, days in Gullivers land and Dino park and farm have been generally positive but our day has been entirely and unnecessarily ruined, we booked a session, on July 16th, for the sfear for today July 25th as part of my daughters birthday celebrations only to receive a phone call at 11am to inform us that it would not be opening, we were due in there at 4pm, I cannot fault the lady on the phone who was polite, professional and tried her best to offer some solution, my issue is with the how this process is acceptable, I do not understand how a company only look at bookings for their facilities on the day, as we were told by the staff onsite that this is the process, with such short notice there was nothing local available to book as a replacement, our 3 children were incredibly upset as this is the only activity we haven’t done before, our youngest has just turned 6 and was very excited to be big enough to take part, our booking was made after covid lockdown rules were relaxed on July 4th and no new restrictions have been put in place so surely they must have know before today that it would be unavailable, if we had been given prior notice we would have had a chance to make the most of the day, luckily we hadn’t driven here just for the day otherwise we would have been mid 100 mile journey to a closed attraction, seems to be little or no organisation involved or consideration for how much disruption would be caused by this unprofessional and haphazard approach, I wouldn’t have any confidence with booking in the future as a result of this poor experience and for fear of similar issues