Grillstreambbqs Omdömen 7

I purchased an grill stream Island BBQ from this company 2020. I have never had a problem until this week 1/4/26 when i opened the bbq back up to clean again before i start using and this had been cleaned thoroughly before winter set in last year as i always do.
Contacted grill stream sent the all the pictures of my cooker hood and all the inside of the BBQ that had completely gone rusty to be told that i was using the wrong type of fuel although this is a Hybrid BBQ. I only use briquettes and use the gas to light.

Also been told i have had a fat fire? Been a chef I only use quality meat ingredients and produce my own burgers and sausages with a low fat ratio. Cook fresh fish, Steaks and use the rotisserie when needed. I recommend do not purchase from grill stream and i will never suggest to my friends again.

And when i asked for help this is the response below

Good afternoon,
Thank you for your email and for providing the order confirmation, proof of payment, and images of the BBQ Hood.



Following a review of the photographs, I’m afraid the BBQ Hood would not be eligible for replacement under warranty due to its condition. The level of corrosion, residue build-up, and overall wear is not consistent with normal use and maintenance.



As outlined in the user manual, the barbecue should not be operated at temperatures exceeding 250°C, as this can cause damage to components and may invalidate the warranty. The condition of both the BBQ Hood and the interior of the barbecue suggest exposure to excessive heat beyond this limit.



Additionally, depending on the quantity and type of charcoal used alongside the gas burners, temperatures can exceed the recommended level. The manual also strongly advises against the use of lumpwood charcoal, as this can generate higher and less controllable heat, which may have contributed to the condition observed.



Furthermore, the condition of the hood interior shows significant heat discoloration and grease residue, which is indicative of a possible fat fire. This is typically caused by a build-up of grease due to insufficient cleaning and maintenance and would also fall outside of normal usage covered under the warranty.



Based on these findings, we are unable to offer a replacement under warranty.



Replacement parts may be available at a cost. Please let me know if you would like further details.

Very poor - I should have looked at reviews beforer purchase. Instructions could have been created better by a five year old.
Even then - witha substantial engineering workshop I had to modify the side burner attachment because the positioning of the, 'Self tapping screw holes' weren't accessible with specialist screwdriver. Had to re-drill and use my own nut & Bolts.
Gas hose bracket - not long enough to fit in panel bracket. How do they get away with it?

I have been trying to purchase a grease tray to replace the one that has rusted but spare parts have not been available for the past year

My Grillstream BBQ, bought through John Lewis, has rusted across both the cooking grates and coal trays within a year despite being stored in a dry, frost-free shed and used fewer than a dozen times. The product does not drain fat as advertised, and the supposed “porcelain coating to help prevent rust” has clearly failed. Very poor durability and not fit for purpose compared to other BBQs I’ve owned. I cannot recommend this brand.

Didn’t come with any instructions, using the PDF instructions on the website. The placement of all the extremities like the fat cup make it really difficult to build a structure that works. If you are going to built it into an outside kitchen, buy something else. It all looks neat and tidy on the photos but in reality you can’t build a simple structure that avoids parts that would be better hidden. It’s not been designed well enough, it’s a lazy product.

3 of the 6 burners do not light safely. Instead they throw the flame back over the control panel and over your hands and arm. The Company want a video of this happening to me the consumer before they will remedy the problem. This is the most dangerous bbq I have ever owned. Wish now I had purchased another Weber,a brand I have used for over 30 years. Grillstream was a big mistake.,

Best BBQ i've ever had. Half the price of most other brands but the same quality.