We had a slight issue with our new garden furniture. I have since had exemplary customer service, which is incredibly rare these days. James and Trudie were just great. What lovely people to deal with... Se mer
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Det här tycker kunderna
Harrison and Alex arrived before 8am this morning to install our new Leisure Grow pergola. They worked diligently and professionally, completing the installation in around four hours. Both were fri... Se mer
The service I was given to rectify an issue I created with my BBQ was truly exceptional. The respnse from James was very quick. He understood my needs clearly, communicating by e mail to verify the pa... Se mer
Företaget har svarat
Purchased a Grillstream BBQ. Great quality and features, easy to assemble. Slight rub on 2 of the grills, immediately replaced by leisuregrow no quibble.
Företagsinformation
Skrivet av företaget
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Kontaktuppgifter
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Storbritannien
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4,7
Utmärkt
336 omdömen
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We had a slight issue with our new…
We had a slight issue with our new garden furniture. I have since had exemplary customer service, which is incredibly rare these days. James and Trudie were just great. What lovely people to deal with. Felt like I was dealing with a small family business and they had some passion, humour and attention to detail. Shout out to David who passed my call to Trudie who was great too. I have ordered an accessory and I will also be purchasing my next sofa set from LG. Thank you!
26 juni 2026
Omdöme utan inbjudan
Great customer service.
Great customer service.
I contacted them asking for maintenance advice on my Grillstream (John Lewis) Plancha and they came back swiftly with useful information.
26 juni 2026
Omdöme utan inbjudan
Expert service and installation
We had a pergola delivered and installed and the whole experience was professional and expertly managed from start to finish.
The installation team of Alex and Ollie were polite, professional and extremely knowledgeable on the product and managed the assembly and installation superbly effectively and efficiently despite the sweltering heat. Thanks to the both of them 👍
23 juni 2026
Omdöme utan inbjudan
Purchased a Grillstream BBQ
Purchased a Grillstream BBQ. Great quality and features, easy to assemble.
Slight rub on 2 of the grills, immediately replaced by leisuregrow no quibble.
22 juni 2026
Omdöme utan inbjudan
Super Service
Harrison and Alex arrived before 8am this morning to install our new Leisure Grow pergola. They worked diligently and professionally, completing the installation in around four hours.
Both were friendly, polite, and a pleasure to chat with throughout the process. It was clear that they were highly skilled and knew exactly what they were doing. The pergola looks absolutely amazing, and they left everything spotless, clearing away all packaging and debris without leaving a trace.
To say that we are delighted with both the pergola and the installation experience would be an understatement. We couldn't be happier with the result.
Thank you, Harrison and Alex!
19 juni 2026
Omdöme utan inbjudan
Rattan outdoor furniture has only…
Rattan outdoor furniture has only lasted a couple of years and strands have snapped despite being stored in the garage over winter. Would not recommend as original price was £1500 I would expect it to last longer.
16 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for taking the time to leave a review.
We are sorry to hear that your rattan garden furniture has not met your expectations, particularly given the original purchase price and the care you have taken to store it over the winter months.
We appreciate you bringing your concerns to our attention. Having reviewed your case, we can confirm that the furniture is now outside of its warranty period.
Unfortunately, this means we are unable to offer a repair, replacement, refund, or any other warranty-related assistance. In addition, we do not provide a repair service for products once they are no longer covered by warranty.
We understand this will be disappointing and appreciate that you had hoped the furniture would last longer. While we are unable to assist further on this occasion due to the expiry of the warranty, we do value your feedback and thank you for sharing your experience.
Kind regards,
The LeisureGrow Team
Outstanding Product & Service!
I purchased the Corsica 2x lounge chair set & footstools, which were everything the images & product description on the LG Outdoor website detailed. I was looking for a premium set of garden loungers & these chairs definitely fulfil that criteria - super comfortable & great ergonomic back support. They look stylish too with robust stain prevention treated cushions in a soft grey colour.
LG Outdoors customer service was outstanding. There was an imperfection with one of the footstool’s & a replacement was arranged & delivered within 5 working days. Nothing was too much trouble for the customer service team. I highly recommend the product & the professional & swift approach demonstrated by their customer service team!!
12 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We are delighted to hear that your Corsica 2 Lounge Chair Set and Footstools have lived up to your expectations and that you are enjoying the comfort, ergonomic support, and stylish design. It's wonderful to know that the quality and finish of the set matched what you saw on our website.
We're also pleased that our customer service team was able to quickly resolve the issue with the footstool and provide a replacement without delay. We always strive to deliver the highest level of service, so your kind comments mean a great deal to us.
Thank you again for your recommendation and for choosing LG Outdoor. We hope you enjoy many relaxing moments in your new furniture for years to come.
Kind regards,
The LeisureGrow Team
I spoke to James regarding my LG…
I spoke to James regarding my LG outdoor funiture, Rodent had chewed though the covers.
James asked me to take pictures of funiture & damage so he could identify it for me. I did this & he said he would get back to me in a couple of days.
I fact he emailed back the same day & by the next day all was ordered.
I couldn't believe the service I got.
From start to finish it was a pleasure to deal with there after care dept. To beat it all as it was quite new furniture as a good will gesture they replaced covers free of charge.
I would highly recommend this company to deal with.
For sales & aftercare.
Thank you again for 5 star service.
11 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that James was able to assist you and provide a quick resolution to the issue with your furniture covers.
We understand how frustrating unexpected damage can be, so we're pleased we could help identify the correct parts and arrange replacements promptly.
Your kind words about both our sales and aftercare teams mean a great deal to us.
We always strive to provide the highest level of customer service, and it's fantastic to know that your experience reflected this from start to finish.
Thank you again for your recommendation and for choosing us. We hope you continue to enjoy your furniture for many years to come.
Kind regards,
The LeisureGrow Team
Replacement part required for my BBQ after I had damaged it.
The service I was given to rectify an issue I created with my BBQ was truly exceptional. The respnse from James was very quick. He understood my needs clearly, communicating by e mail to verify the part I required. Requested photos of the problem and part, then supplied it efficiently and in a very timely manner. I now have a BBQ that has been returned to as near its original condition as possible. Congratulations to James and all those that helped resolve my problem. Thank you, Keith Hollis
9 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for taking the time to leave such a fantastic 5-star review.
We're delighted to hear that James was able to assist you in resolving the issue with your BBQ and that the process was quick and straightforward.
Taking the time to understand the problem, verify the correct part, and ensure the right solution is provided is exactly the level of service we strive to deliver.
It's great to know that your BBQ has been restored to near its original condition and is ready to be enjoyed again.
We will be sure to pass your kind comments on to James and the rest of the team involved – they will be thrilled to hear your feedback.
Thank you again for your support and for choosing us. We hope you enjoy many more successful BBQs in the future!
Kind regards,
The LeisureGrow Team
Good old fashioned customer service…
Good old fashioned customer service from this company. Above and beyond what we’ve had to learn to accept these days. I would recommend this company not only for its product but for their after sales service.
2 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for taking the time to leave us a review.
We're delighted to hear that our team provided the kind of service that made such a positive impression.
We firmly believe that great customer care shouldn't end once a purchase has been made, so it's especially rewarding to know that our after-sales support stood out to you.
Your comments about "good old fashioned customer service" are greatly appreciated, and we'll be sure to share your feedback with the team.
Thank you for your recommendation and for choosing us. We hope to have the opportunity to earn that fifth star from you in the future!
Kind regards,
The LeisureGrow Team
Brilliant customer service
Brilliant customer service. I called yesterday for help with a spare part and today it arrived in the post.
Thank you, so good to find a company giving great customer service.
9 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review.
We're delighted to hear that we were able to help with your spare part request and that it arrived so quickly.
Providing excellent customer service is something we take great pride in, so it's fantastic to know that your experience reflected that.
Your kind words mean a lot to our team and are greatly appreciated.
Thank you for choosing us, and please don't hesitate to get in touch if we can help again in the future.
Kind regards,
The LeisureGrow Team
Great Customer Service
I would recommend this company and wouldn't hesitate to buy again from them. I had a couple of queries about my order and the customer service team were very helpful and also replied promptly. It's a 5* from me!
6 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that our customer service team was able to assist with your queries and provide prompt support throughout your order.
Delivering helpful and responsive service is very important to us, so it's wonderful to know we met your expectations.
Thank you for your recommendation and kind words. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
The LeisureGrow Team
Made contact with customer service as a…
Made contact with customer service as a item was faulty within 1hr I was sent a email confirming a new replacement will be sent out top customer service and great to see ‘MR W
9 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for your fantastic 5-star review, Mr W.
We're sorry that your item developed a fault, but we're pleased to hear that our customer service team was able to resolve the issue quickly and arrange a replacement within such a short time.
Providing fast and hassle-free support is something we strive for, so it's great to know that your experience reflected this. Thank you for your kind words and for taking the time to share your feedback.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
The LeisureGrow Team
We had our lamp blow over in the wind…
We had our lamp blow over in the wind and it smashed the bulb. I rang to see if I could get a replacement. Spoke to Trudie who was so helpful! Lovely to speak with someone who was genuinely very happy to help me😁
4 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review.
We're sorry to hear about the mishap with your lamp, but we're delighted that Trudie was able to help you arrange a replacement bulb. We'll be sure to pass on your kind comments to her – she'll be thrilled to know that her assistance made such a positive impression.
We pride ourselves on providing friendly and helpful customer service, so it's fantastic to hear that you enjoyed your experience.
Thank you again for taking the time to share your feedback, and we hope you're back to enjoying your lamp again very soon!
Kind regards,
The LeisureGrow Team
Customer service
We purchased a Smash Grill, and on assembly we noticed that one part was faulty. We contacted customer support and James was very helpful. Once he received copies of the photos of the faulty parts he contacted us very quickly to arrange replacement to be sent out. I cannot fault his customer service.
8 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for your fantastic 5-star review.
We're sorry to hear that one of the parts for your Smash Grill was faulty, but we're pleased that James was able to assist you quickly and efficiently.
We understand how disappointing it can be to encounter an issue during assembly, so we're glad the problem was resolved promptly once the photos were received.
Your kind words about James's customer service mean a great deal, and we'll be sure to pass on your feedback to him.
Thank you for taking the time to share your experience, and we hope you enjoy using your Smash Grill for many great meals to come!
Kind regards,
The LeisureGrow Team
A very prompt and efficient service
A very prompt and efficient service, their reply to my concern was much quicker than suggested. They said they would reply within 3 to 5 days and they replied next day.
After supplying all the information they required my problem with the product was sorted and a replacement dispatched
Thank you
5 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for your wonderful 5-star review.
We're delighted to hear that your issue was resolved quickly and that our team was able to respond even sooner than expected.
We always aim to provide prompt and efficient support, so it's great to know that this made a positive difference to your experience.
We're pleased that, once we had the information we needed, we were able to arrange a replacement and get everything sorted for you.
Thank you for taking the time to share your feedback and for your kind words.
We truly appreciate your support and hope to be of assistance again in the future.
Kind regards,
The LeisureGrow Team
A positive experience so far.
A positive experience so far.
Pre & post sales enquiries to the customer care team have received swift and positive responses.
So far, so good!
4 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for your fantastic 5-star review.
We're delighted to hear that you've had a positive experience with us so far and that our customer care team has been able to provide swift and helpful responses to both your pre- and post-sales enquiries.
Providing excellent support at every stage of the customer journey is something we strive for, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience, and we look forward to continuing to provide you with the same high level of service in the future.
Kind regards,
The LeisureGrow Team
Above and beyond...
Lost my grill lifters during a recent house move. Emailed customer service asking about replacements and David / James sorted some out. Arrived they day after they sent them.
Excellent customer service.
2 juni 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for your fantastic 5-star review.
We're sorry to hear that your grill lifters went missing during your house move, but we're delighted that David and James were able to help arrange replacements for you quickly and efficiently.
It's great to hear that they arrived so promptly and that you were pleased with the service you received. We'll be sure to pass your kind comments on to both David and James, who will be thrilled to know they made a positive difference.
Thank you for taking the time to share your experience and for your valued support.
Kind regards,
The LeisureGrow Team
Replacement glass
I contacted Lg requesting replacement glass for my patio table. The price was £240 which I thought was very expensive. However I have tried to contact them again o several occasions and they have not replied to my emails.
20 maj 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for your review.
We are sorry to hear that you have not received a response to your recent emails regarding the replacement glass for your patio table.
We appreciate your feedback and understand your frustration. If you have not already done so, have you tried contacting our team via phone or live chat? These channels may allow us to assist you more quickly and help resolve your enquiry.
If you still require assistance, please provide us with your details and we'll be happy to look into this further for you.
Kind regards,
The LeisureGrow Team
Excellent service team
Excellent service team. I had purchased a product online from an auction house. A few small parts were missing. I contacted the leisuregrow team via email. They responded immediately and located the items and sent them to me immediately.
Great service.
26 maj 2026
Omdöme utan inbjudan
Svar från Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We're delighted to hear that our team was able to quickly locate and send the missing parts from your auction purchase.
Providing prompt and helpful customer service is very important to us, so it's great to know we could resolve the issue to your satisfaction.
We truly appreciate your feedback and thank you for choosing LeisureGrow. We hope you enjoy your product for many years to come.
Kind regards,
The LeisureGrow Team
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