Grand Central Rail Omdömen 

Upgraded to First with Seat Frog (good value at £14). Seats are roomy and comfy with a power outlet available. The at seat catering was welcomed but I would have liked a wider ranger of complimentary offers like your competitors. Tea, coffee and biscuits are ok but a bacon roll would have been very welcome!
The train was on time with a smooth ride. On board staff were efficient and polite with good communications throughout the journy

Not enough luggage space,people putting cases under the table reducing leg space. Buffet facilities very good

Your customer service people at all locations I used on my trip were really very helpful and this includes the train crews. thanks to all.

Takes the worry out of travelling by train. There are always enough staff to help people locate their carriage/seat. Seats are always comfortable and quite spacious too. Throughout the journey there are informative announcements so you're aware of what's happening on the route. Ive never had a problem storing hand luggage, suitcases or a rucksack.
Personally speaking I think the professionalism of the Grand Central staff and the overall excellent experience puts passengers in a much more relaxed frame of mind knowing their journey will be a good one and I have never witnessed any angry exchanges or even physical violence that I've seen on other train operators. That's why I will always travel with GC.

Appalling customer support. My train was delayed by over 2 hours. Black-and-white case of delay/repay. They rejected the evidence multiple times with the completely useless message 'Unfortunately the ticket evidence submitted is unclear/unacceptable'. I submitted the original ticket as delivered to me in both PDF and JPEG format. But they don't tell you what the problem is, just keep sending incompetent automated messages. Trains are horrible too, no leg room whatsoever.

I always prefer travelling to London by Grand Central. I find there's a bit more space for my legs as I'm over 6 foot. Train was a few minutes late, but arrived at London in time.

Travelling 1st class to York and back, both trains were on time clean and tidy, staff on both journeys were available and very respectful and polite.

Train left on time. great bacon rolls.

Ran to time. Good and efficient staff. Quiet

Trains both ways were on time, clean & staff were pleasant and very helpful. The fares for our return journey were very competitive and will definitely be travelling with Grand Central again

The train was clean and although delayed setting off from York to Sunderland (due to damage caused by some passengers), the staff kept everyone informed. Once underway, the journey was problem-free. The train crew were helpful and professional.

Booked first class ticket to London , rubbish service no hot drinks food offer biscuits, crisp. Buffet closed 45 min before our arrival in London Worst 1st class service pay the extra £20 and travel with LNER .

Seats were comfortable. Staff was helpful. Train departed and arrived on time.

Always on time. No issues. Clean train

On time comfortable and clean

Always been a reliable service from Halifax to London, Kings Cross in around 3 hrs. Far better than the road trips and if you book in advance cheaper than driving and lot more relaxed!

Excellent service. Have used before. Trains appear to be always on time. Staff excellent too.

On time, pleasant staff, comfortable seat. Only negative is two out of three journeys, seat preference not given (I.E. window or aisle).

The journey to London started off brilliantly but 3/4 of the journey we had nearly an hour delay. It caused me to reach my appointments late but staff did kept us passengers updated on the cause of the delay and apologised for the inconvenience.