Grand Central Rail Omdömen 

If your looking to travel on this service please don’t go first class it’s absolutely ridiculous no hot food or sandwich’s go with other rail services as you get complementary hot food morning breakfast afternoon lunch and evening a dinner pay for first class what to sit in a slightly bigger seat it’s a joke

Always a pleasant journey with Grand Central and very lovely staff.

5*
Great price, staff really helpful and despite leaving slightly late i arrived in plenty of time for my connection in York.

Train left on time and arrived near enough on time. Seat reservation worked. AC worked on a hot day. The conductor was pleasant. Only significant negative is that the overhead luggage rack was too small and shallow.

Due to a slight delay because of a backlog of trains on the line and an unexpected staff shortage the conductress on our Grand Central train went above and beyond her job requirements to ensure everyone was properly looked after and kept updated throughout our journey!

Terrible train company do not use !!! No wi fi to order drinks, broken machines that won’t make an hot drink !!! Cold beer please no worries!!! Oh the fridge is not on !!! So it’s a warm beer then in the height of summer !! What a shambles oh and to cap it all outward journey 20 minutes late Do not use Grand Central because there’s nothing grand about it !!!

On time , very clean , polite and very informative staff

Overall we had a good experience although the train was a few minutes late, this didn't impact us, this could have been a problem if we had to make a connection. Trains are comfortable and clean but the luggage space is limited, especially as the overhead shelf is not very deep. At the point of booking you aren't always allocated seats together even though they are available. I had to phone and ask for the seats to be changed which was done without any issues. Pricing is very reasonable depending on dates/time of journey.

Staff so friendly and helpful. Great prices compared to other companies. Seats very comfortable. Office based staff provide excellent customer service.

Train was clean and tidy.
The Staff were nice but were understaffed. No healthy choices on menu only crisps or biscuits which is ok just not me. Journey was good the seats were comfortable. Not a great deal of room to put luggage above your head but plenty of room in the luggage bay for it.

Fantastic journey, great staff, especially Elaine, the only reason they didn't get 5 starts, no WiFi

A perfect Service by train & support staff, employed and as volunteers, given that I am disabled. They went out of their way to make sure my wife and I had a relaxed, trouble free journey

Good price, left on time, more comfortable seats than LNER.

So, I made the mistake of trusting trainline for booking my tickets which would have been a real problem for the return journey. I had booked a return trip from Kings Cross to York Station for a short trip with my autistic son who wanted to train spot at a station in the area while we were there. Our train going out had standard class seat reservations & I foolishly assumed we had the same coming back & didn't realise until the day we returned we didn't. The 10.28AM return train was stopping at York & running right through to Kings Cross with no stops on the way & was absolutely rammed with people & we couldn't barely move from carriage to carriage to try & find a free seat. I was very worried about my son as he has learning difficulties on how he would be able to last a 2-hour journey not being able to sit down. Credit & a lot of Credit to Alex who found us both a seat on the train within 10 minutes of it leaving York. She really helped us out & I did manage to find her thank her again before we arrived back in London. I wanted to express my gratitude on this review. I can't speak for other customers experiences for Grand Central but I can only say that Alex was so helpful for me & my son for this situation.

Huge waste of money, expensive ticket, no WiFi, bad interactions with train crew (from what I saw this bad interaction with crew was shared by my entire carriage). I'm glad our friends in the northeast at least have LNER instead.

Clean comfortable trains that ran on time.

Train 64 minutes late leaving Kings Cross on a blistering hot day. Then NO aircon in the coach which obviously was packed due to the late running. Given one 50p mini sized bottle of tepid water as compensation.

Avoid GC trains if you can !!

First Class tickets from Kings Cross to York.. dreadful experience.
The reserved seats were dirty with crumbs everywhere.. I had to brush the seats myself before we could sit .. empty food packages on the floor. You order the complimentary snacks and drinks to your seat via an app but only ready salted crisps, a pain au chocolate or shortbread biscuit was available … all other items were out of stock.
The nearest toilet was also very unclean and unhygienic.. didn’t appear anyone had checked it or cleaned it.
Kings Cross is a terminal station and it is reasonable expect a far far better experience than this.
My written complaint to customer services fell on pretty much deaf ears and I was sent a patronising box standard email as a reply saying “sometimes it’s like that” and that the train is only cleaned once a day !!
They refused my request for a reimbursement of the difference between Standard and First Class and instead offered me a 20% discount code for my next Grand Central trip.. they’re isn’t going to be one !!

I will begin by saying I'm autistic and I find it difficult when travelling via public transport at the best of times. I found travelling on Grand Central Rail to be very stressful and very unfriendly towards autistic people like myself.

1. The train was delayed by 30 minutes and according to rules governing delay repayments, we should be entitled to compensation after 15 minutes. However, Grand Central Rail only grants this if the delay is more than an hour. That is unacceptable and what I've come to expect from a company run by Arriva. It's lucky we didn't have a connecting train to catch, otherwise we would have been in trouble. We weren't even informed about the delay or the engine troubles until after we passed Stevenage.

2. The train we travelled on lacked proper baggage storage space and was unclean. The toilets were in an appalling state. The trays for our seats were covered in grime and look as if they hadn't been cleaned properly. There should be dedicated and appropriate luggage racks in every carriage. What little space there was only was able to hold a small number of bags and suitcases.

3, We booked through the trainline app and specifically asked for seats together. However, we were seated separately. If it wasn't for a kind gentleman, who moved so we could sit together, I would have found the journey even more unbearable.

4. The air conditioning was either not working or was very poor indeed. I know it was a hot day, but I found the heat inside the carriage to be unbearable. The train from Scarborough to York we travelled on, which is a local commuter train, had working air conditioning.

Arrived on time. Seat reservations spot on.. air-conditioning perfect. Just one very young boy looking after drinks and food. I don’t know how he managed on his own! He was fantastic and did everything with a huge smile on his face