Grand Central Rail Omdömen 

Train punctual, clean and we arrived on time

No delays, comfortable journey.

Easy to book and train was comfortable. Have travelled on Grand Central a few times and have no problem at all. Will be booking with Grand Central again in the future.

Tiny snack menu, only coffee or water as complementary, poor air-conditioning in first class carriage. Honestly I'm going to avoid and just use LNER in future..

Grand Central once again provided excellent value for money on our recent trip from Doncaster to London Kings Cross. If Grand Central can do it, why can’t the rest ?

Excellent service from start to finish.

Aside from the fact that the trains are almost always late, there are never enough seats for tickets sold (so even if you reserve a seat you are faced with packed aisles and having to decide whether to give up your seat to someone who needs it), toilets are filthy. The insult to injusry is that when your train runs 56 minutes late (and you completely miss the purpose of your trip) you don't get a penny towards a refund. Because it's 4 minutes short of the hour they allow themselves to be late on each trip. LNER pay compensation after 30 minutes. The fact that Grand Central will refund nothing until exactly an hour has passed tells you how often they are likey to run anywhere up to 59 minutes late. Never again.

Great service from Sunderland. Couldn’t do without this service direct from the City centre. Saves all the hassle of going all the way to Newcastle. Trains are a little worn and cleaner windows would be nice to have a clear view when looking out but journey was punctual and comfortable. Staff very friendly and helpful too.

I love Grand Central and enjoy travelling to London on board GC from Hartlepool - they make everything so easy

As an individual with carer , using the Passenger Assistance system, we were looked after perfectly. The staff enquired as to our needs & comfort. They also arranged for us to alight a stop early & be taxi to our final station, destination, when they realised that no one manned that station after 7.pm

Please if you must travel don't use grand central train
29

Trains need updating. Toilets questionable and carriage was cold

Trains were on time. Coaches clean enough. Power points worked. Friendly professional service and staff. Good choice on buffet cart.

Grand Central are very bad when anything goes wrong. They say they will pay compensation if a train is delayed by more than 1 hour. But as others have said they try to wriggle out of their obligations with flimsy unjust reasons.

My train from King's Cross to York was delayed for about 2 hours, and I received an offer of a Delay Repay claim in the Trainline app. I did everything they asked - I sent a picture of my ticket showing the price, and gave all the details like ticket type, number, cost and booking reference. But Grand Central Rail just emailed saying “feel that the ticket information that you have provided is not complete” without any specific explanation. This is unacceptable—if the company truly intends to process claims fairly, they must provide clear, detailed guidance on exactly what documentation passengers need to provide. Rejecting claims without proper reasons just makes passengers angry and wastes our time.

Journey started off with a mass rush to get on the train due to other trains being cancelled, then getting into York and picking up a load of drunk arse holes who made the journey unbearable with not one of your staff doing a thing about them playing music swearing and shouting at everyone, it was embarrassing to see your staff work past them and not say one word to them, especially the ones vaping.

Really enjoyed my trip, the train was on time, clean and the staff were polite and cheerful. Couldn’t ask for more.

After an overcrowded and cramped journey with another train company, with no contact with the train staff, it was a delight to change in York to relaxation in the extra legroom of Grand Central and to be helped by friendly train staff from the region and in addition the placing of the seats means better views from the windows.

The train was late arriving at the destination causing me to miss my connection to get me home.

Train cancelled and delayed didn't get to the destination no extra information and was left stranded with no information. Having an anxiety attack didn't help so had to pay for a cab to get to the destination, why spend money for a train but to have customer service not doing their job. You think paying for a taxi is helping? Or the fact customer service treated my anxiety for me as not listening but still no real customer service even asking for a manager guess what she said "their all gone" and they would say the same thing so there's no rules and everyone thinks the same? If that's the case then no one has a brain for themself or just don't care.