Grand Central Rail Omdömen 

Absolutely garbage.
Train broke down forcing us to get on an lner train using the same ticket. We got home 2 hr later than we should have but somehow it's not their fault we were delayed.
Train is old and slightly disheveled. I said when we got on this is poor then only got worse. Wish I'd just booked lner

The quality of your service is consistently outstanding, and it exceeded my expectations.
It's a pleasure to travel with Grand Central.

Both my trains were on time, comfortable,quiet and staff were helpful. But on return journey 3 toilets were out of service which seems to be a recurring problem on Grand Central - otherwise I would have given 5 stars

This is for a journey from King's Cross to Eaglescliffe in October 2025.

The positives: it's a train and it got us to where it said it would. The staff do a great job.

The negatives: the trains are old, the carriages are cramped and I found legroom was an issue. The fabric of my seat was ripped. The luggage racks are ludicrously tight - you couldn't guarantee a rucksack would fit in them, let alone a case. Then there's inadequate luggage provision at the end of the carriages. The carriage was very warm and noisy from the engines. The ride seemed quite jolty.

So, it's not like it's terrible. I just think the standard we expect on intercity trains today is higher than this. It wasn't especially cheaper than LNER, so I think next time I'd just book that instead.

the train was late, stole 20 min of my time, but the company refused to bear responsibility saying the company ONLY provides compensation IF a train is 60 MINUTES LATE. O_o IMHO, 60 min late shall never happen, and yes, the prices are very high

Love the Grand Central train staff are amazing. Wi-fi can be dodgy but the staff make up for it big time!

Train from Sunderland Oct 29, 2025was crowded, insufficient room for luggage, too hot and had a very rough and rocky ride
It did arrive only slightly late in London

The table was covered with empty bottles , cans, crisp bags etc. when I boarded at York which was where train started . It was c.30mins before it was cleared. Dirty and no room to put anything for the 4 of us at the table

Never had a good experience with this company. Always delayed or cancelled. Definitely avoid if you’re going further up north than York.

train was on time maybe a little too warm and for some reason i feel your permanently slightly reclined seats are not the most comfortable But these are small niggles

I had a very quite ride to London Kings Cross and back,coach was packed but every one was enjoying the ride.

Staff are always nice and Friendly and always ready to help where they can

We generally use Grand Central though our loyalty is waning unfortunately the train developed a fault this is the third time in 8 journeys not a good statistic.
The carriages are more comfy than the competition, staff are friendly and buffet service fairly decent.
The value is good.

I liked the fact that the train was on time . The seats are comfortable ( better than LNER ) The journey out of Sunderland to York is mostly run on diesel because the Line isnt electrified until you get to Thirsk. What annoys me is the constant pointless announcements, "Dont forget this and dont forget that" And the one I hate " Review the Information in the information saloon ". The worst part of Grand Central is unfortunately the Staff are so miserable . Almost all go through the motions of doing the job with a miserable face.. Prices are very reasonable though and the York to Sunderland line is very underused so you can always get a seat .

I booked with grandcentral by mistake. Having done so I looked at reviews which were mainly very negative. So I stood on York platform with some misgivings. Totally misguided. Bang on time. Clean. Friendly helpful staff and the seats were more comfortable than Azuma. I'll book direct with Grand Central in future.

Reserved our seats to London fir the weekend so all good happy with our service and getting to London for the nfl weekender

The first class cabin was nice and the at seat service of a hot drink and snacks was great. The service was also on time. The only drawbacks was the expense of the ticket compared to travelling by LNER and the fact that the trains are now looking old and shabby inside. The toilets in particular are horrible with almost no running water to wash your hands with.

I bought a day return to West Yorkshire from London with Grand Central. When I bought the ticked I was advised that the return needed to be taken between 3pm and 6pm. The outgoing train arrived around 15 minutes late at 13.52. When I lifted the helpline to find the last train back, I was told it was leaving at 15.12, not around 18.00 as I was informed when I bought the ticket. This left only about 1 hour 20 minutes. I was advised the ticket was only valid on Grand Central and if I took any other train back I would have to buy another ticket. As the ticket cost over £100 I was reluctant to do this. I was unable to complete my business in West Yorkshire in the time available, and to compound matters the return train arrived over half an hour late back in London. I complained to Grand Central the next day, who replied they don't provide compensation for late running trains unless the delay is more than an hour, and didn't address the wrong information I was given. I was advised I could escalate the complaint which I did. When I heard nothing back, I contacted them 8 weeks after the original complaint for an update. Again I didn't receive a response. I contacted them a week later and again didn't receive a response.

Day trip to London. The train arrived on time on the outbound and inbound journeys! Train staff were polite and helpful. Booked on line and I was allocated seats on the return journey but not the outbound one which was a little stressful finding a seat.

I travelled first class
It’s very dated and run down

Friendly staff

Snacks delivered to seat

It’s fine but it’s not first class