Go outdoors as always did the job. Vicki and all the staff were very helpful and well informed. I find their prices competitive and prefer to purchase in person, but when I found an item cheaper on... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was looking for walking shoes. Excellent wide choice and great price but what really impressed me was the service and advice I received from Rebecca- she was knowledgeable, professional and very fri... Se mer
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Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit. Claire on the checkout was cheerful and helpful... Se mer
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I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job... Se mer
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Företagsinformation
Om GO Outdoors - Stockton
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Portack Lane, TS18 2SP, Stockton, Storbritannien
- 01642 033335
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jay and Helen were great assistants
Jay and Helen were great assistants, giving me advice and supplying a pair of walking boots
20 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helen was very helpful
Helen was very helpful. She explained she was in training if she couldn't answer everything. Didn't rush me.
Very pleased and friendly
20 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Karen was very polite and helped us get…
Karen was very polite and helped us get everything we need. Great customer services!!!
19 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
One of the lights I received was a…
One of the lights I received was a faulty return,all the box it was in
was torn and taped up with sellotape ,button broke and battery not sealed plus not working
Had to go back to shop to return ,would not exchange cos lights in shop were £2 dearer cos of new packaging ,
Lights came from Kingston store ,I returned to Stockton store
I did not return a faulty item ,the light i received was obviously an item that a previous customer had returned faulty but was sent out to me in that condition,packaging ripped and taped up with sellotape
instead of a new one in sealed packaging ( it was NOT NEW )
Hence me having to go back to the store again for me to get a NEW light
Which should of been sent to me in the first place
16 juni 2026
Svar från GO Outdoors - Stockton
It is disappointing to hear that you received one of the lights from your click and collect order in this way.
This will be raised with the store it was despatched from so that improvements can be made in their quality control process. When returning an item as faulty stores are only able to offer an exchange if an identical item is available and we are sorry that this was not possible during your visit.
We hope that you will choose to purchase from Go Outdoors again in the future to allow us the chance to improve upon your experience.
Kind regards,
GO Outdoors Customer Care
Poor communication re order
We had an expected date for click & collect, but we didn’t get the promised email telling us the item was in store. We had to call GO - Daisy was apologetic and helpful.
15 juni 2026
Svar från GO Outdoors - Stockton
Thank you for your review.
I am sorry to understand that you did not receive any communication from us to update you on the status of your recent Click & Collect order. The issue has been raised to the relevant team to investigate the route cause of this.
From checking your order I can see that this has now been collected from the selected collection location on the 15th of June.
Your feedback is important to us and I do hope that GO Outdoors can provide an improved upon service in the future.
Kind regards
GO Outdoors Customer Care
go outdoors - Stockton Footwear
I have visited go outdoors, Stockton several times over the last couple of months for various reasons. The two most recent have been to look at walking boots and running trainers, both times I have dealt with a member of staff called Jay, who works on footwear. I have to say Jay or Jason, has been brilliant and a shining example of true customer service, a real credit to the company. He is knowledgeable and really knows his stuff when it comes to footwear. He very helpful, patient and has a real interest in helping customers find exactly what they are looking for.
11 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Both VIKKI and HELEN were amazing in…
Both VIKKI and HELEN were amazing in helping us find as well as sort out what we needed today. Great staff
13 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service - highly recommend Rob
Rob was brilliant and helped me with some extras for my Hi-gear Lavvu tent. Very helpful, highly recommended.
12 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Claire was very helpful she helped me…
Claire was very helpful she helped me fill my discount card in
12 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service …
Excellent customer service today from Rob at Stockton. We needed some replacement poles for some older oex tents which are discontinued. Rob managed to find some replacement poles in the warehouse that will cut to size. He donated these to our DofE group free of charge. Top bloke going the extra mile.
11 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rebecca was a absolute star polite and…
Rebecca was a absolute star polite and very knowledgeable about our items 👏👏
10 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helen was an absolute delight and very…
Helen was an absolute delight and very helpful!
7 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helen was very knowledgeable and…
Helen was very knowledgeable and attentive but not overbearing,
Husband very happy with his walking boots x
9 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bargains available in store
Collected a pair of walking shoes from online purchase but had to return as they'd sent two different size shoe. No issue with returns and purchased an alternative pair in store. Picked up a bargain, half price ladies barbour jacket on my way out. Very happy 😊
1 juni 2026
Svar från GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helen was very helpful measuring my…
Helen was very helpful measuring my son's feet and getting walking boots to try on. Thank you Helen
7 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, gentleman helped my wife with some new boots, was very knowledgeable with her needs.
Then we went to see Hollie at the Stockton branch at the checkouts, nice to see young people so polite and helpful thanks Hollie.
Overall excellent customer service from all thanks
7 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff are always friendly
The staff are always friendly, helpful and give a very happy vibe Helen on foot wear was especially helpful nothing too much to help thanks for the superb service
7 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Poor Service
Ordered item and asked to collect from store and i was told id receive an email once it had arrived. Still awaiting email and when i have checked my account its still in transport. I went into the branch and the staff were less then helpful. It is really frustrating so i ordered from millets instead got it within 3 working days. So if my order ever arrives i will be asking for a refund
29 maj 2026
Svar från GO Outdoors - Stockton
We are sorry to hear about the difficulties you’ve experienced with your click and collect order.
We have identified an issue with email communications not being received by some customers, and this is now being addressed as a priority to help prevent further disappointment.
We can advise that your order is ready for collection. We have reached out to you via email with this update and to confirm if cancellation is wanted.
We do hope this information helps, and we appreciate you taking the time to leave a review
Kind regards,
GO Outdoors Customer Care
Brilliant service and advice.…
I went to Go Outdoors Stockton today to purchase a self inflating sleeping mat. I asked an assistant, Katherine for help and she was very good at advising on the use and self inflating system used for the mats. I ended up getting a better matress and slightly more expensivethan I intended, due to her advise. I was then served at the till by Holly who sorted out the pricing. All in all I got ehat I wanted, got really good advice and just lovely service from the 2 girls. Well done Katherine and Holly and thankyou for making my shop easy
3 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Claire on the tills was great
Claire on the tills was great. Lovely lass. Store is well kept and nicely laid out.
3 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stockton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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