GO Outdoors - Stockton Omdömen 

3 308
TrustScore 4.5 av 5

4,7

Portack Lane, TS18 2SP Stockton, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Go outdoors as always did the job. Vicki and all the staff were very helpful and well informed. I find their prices competitive and prefer to purchase in person, but when I found an item cheaper on... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I was looking for walking shoes. Excellent wide choice and great price but what really impressed me was the service and advice I received from Rebecca- she was knowledgeable, professional and very fri... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit. Claire on the checkout was cheerful and helpful... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job... Se mer

Företaget har svarat


Företagsinformation

  1. Försäljare av campingutrustning
  2. Butik med activewear-kläder
  3. Cykelaffär
  4. Klätterklubb
  5. Löparbutik
  6. Ridning

Om GO Outdoors - Stockton

Skrivet av företaget

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Skrivet av företaget

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Kontaktuppgifter

  • Portack Lane, TS18 2SP, Stockton, Storbritannien

  • 01642 033335

4,7

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(3 308)

36 619 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great range of stuff at great prices

Great range of stuff at great prices. Always helpful staff too.

19 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent service and good value

Go outdoors as always did the job. Vicki and all the staff were very helpful and well informed. I find their prices competitive and prefer to purchase in person, but when I found an item cheaper online it was price matched without issue.

23 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Bought some walking boots

Bought some walking boots
Staff were really helpful and advised me on the best boots for me.
Serving staff were happy and friendly

22 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Brilliant experience all round

I was looking for walking shoes. Excellent wide choice and great price but what really impressed me was the service and advice I received from Rebecca- she was knowledgeable, professional and very friendly. A really great experience which sometimes you don’t get in a large superstore. Thank you Rebecca

17 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Great quality excellent delivery service

Great quality excellent delivery service

6 september 2026
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Brown regatta wellies

Easy to order in click and collect - same day collection perfect

5 september 2026
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Had a shopping trip to go outdoors…

Had a shopping trip to go outdoors Stockton today,shopping is not a favourite pastime of mine as I suffer with stress and anxiety and don't travel very well and also don't do crowds of people also. But having my wife and best friend with me helped to calm me enough to get what we needed. We didn't get pounced upon when we entered into viewing items but when we asked for help and advice about different items shoes boots etc the staff were very helpful and informative, nothing was a problem for them in fact I found the experience quite calming and for me that's hard to say.
Have to rate this as a 5 star shopping experience.
A special thank you goes out to "Rebecca" a beautiful young member of staff who assisted myself and my wife and her best friend to help us with the purchase of items we needed 100% professional and deserves a medal and a huge bonus for dealing with the three of us at once.
Thank you Rebecca and go outdoors
Stockton on tees.
Would highly recommend this store to anyone 💯 %

14 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Tish was a great help today.

Tish was a great help today.
Checkout was fast an efficient.
Thank you for the great service.

10 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Helpful and cheerful staff!

Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit.

Claire on the checkout was cheerful and helpful renewing my members card and reminding us about the blue light discount.

11 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Good price and easy to collect

Good price and easy to collect at store and avoid postage costs.

31 augusti 2026
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Betygsatt 1 av 5 stjärnor

Don’t shop for long!!!!!

Took my daughter to go outdoors - we bought coats and walking boots which took a long time to try on and choose etc. we looked around the tents and gear. The items are great quality and the staff who served us were absolutely fantastic. We spent nearly £500 in just this one visit. BUT Just got a PARKING TICKET through the post charging me £60 for going over your two hour limit by ELEVEN MINUTES. No signs to say you have a Limit? 😡😡😡😡😡😡😡😡😡😡😡 I have shopped here a lot over the years and never had a ticket before.

28 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton


Thank you for taking the time to share your feedback.

We are sorry for the frustrating experience you have had after what sounded like a lovely shopping trip with your daughter.

We would like to thank you for your kind works about the quality of the products and the instore staff.

We completely understand your anger at receiving a £60 parking fine for staying 11 minutes ober the limit, especially when you were busy trying on gear and browsing our tent displays.

We have reached out to you via Trustpilot to request your contact details so we can look into this further.

Kind regards
Go Outdoors Customer Care Team

Betygsatt 4 av 5 stjärnor

Less fuming now

Update - Go Outdoor complaints team contacted me quickly and were very helpful. Sent me to shop to arrange for the ticket to be waived.
So with the parking ticket not an issue - I was very impressed with the original lad that sold me the bike, and very happy with the bike. Only not 5 stars because of the problems with the parking which feels totally unnecessary- the shop is on a big sprawling trading estate, not in a city centre.

Unbelievable that I have got a £60 parking fine from this company. Bought a bike for £386 plus accessories for my 11 year old son. Because there was going to be 3 of us in the car (me, wife and son) plus a bike, we took 2 cars. Unfortunately the bike wouldn't fit in either car so my wife drove home with son, and I rode 9 miles to get the bike home. I went back for my car straight away and was only in the car park 2 hours and 11 minutes including the time it took me to ride 9 miles home, then drive back to Portrack. I now have a £60 parking fine. That is no way to treat a customer who has just spent the best part of £400 in the shop.

29 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

We are sorry to learn that you received a parking fine when visiting one of our stores to purchase your son's bike.

We would like to resolve this for you as quickly as possible and we have therefore reached out via Trust Pilot for further details. It would be greatly appreciated if you could respond at your earliest convenience.

We look forward to hearing from you.

Kind regards,
GO Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Lovely young lady at the checkout…

Lovely young lady at the checkout called Phoebe. Very helpful and pleasant.

8 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Outstanding service

After ordering on line I visited the Stockton branch to collect my order. The young man on the desk was very helpful, polite and offered to carry my order to the car for me as it was very bulky which was really appreciated .
Little acts like that make such a difference when shopping.
We will be back again . Customer service was excellent. Thank you

22 augusti 2026
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Betygsatt 1 av 5 stjärnor

Still not received order

Still not received order. Been 2 weeks and had no notification its ready to collect. Had to purchase elsewhere.

29 augusti 2026
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Thank you for sharing your review with us in relation to your Click and Collect order.

I am sorry to hear about the lack of communication regarding your order, I appreciate how frustrating it can be to wait for you order without receiving any notification.

After looking into your order this looks to have been a system issue with our communication emails to which I am sorry this has affected your order.

I have contacted you via the email address provided to discuss the status of your order further with you. Our message will be in your inbox shortly.

Kind regards
GO Outdoors Customer Care Team.

Betygsatt 5 av 5 stjärnor

Brand new customer

I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job but in the near future I hope to purchase more items

26 augusti 2026
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Easy to order

Easy to order, had to return the item, but simple process exchanged at Stockton Store, really helpful staff..

25 augusti 2026
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Amazing experience today

Amazing experience today! The shop had everything I needed, and the service from Claire and Karan was outstanding. You can tell they love their jobs!
I'll absolutely be back.

3 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

New Trainers

Went to the Trainers/Boots section today at the Stockton branch. We wanted to buy my husband and myself some new trainers. We were helped by Rebecca. She was very pleasant, helpful and knowledgeable. We would happily go back in the future. Thank you.

3 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Staff were informative on what boots to…

Staff were informative on what boots to buy for a walk along the Brecon Beacons.

2 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Stockton

Svar från GO Outdoors - Stockton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

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