Everything included in our Day at the races including the Hotel stay and lunch were excellent. To make things even better we had some good wins so went home with more money than we arrived. Well done... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
All aspects of the trip were first class. Staff attentive, food glorious carriage superb. The entertainment was timely and just enough. The timetable was kept but not rushed in any way. Very minor iss... Se mer
Cosa vuoi quando regali qualcosa a qualcuno di importante? Sorpresa, felicità, emozioni... ottimo! Con l'esperienza che ho fatto grazie a loro ho provato tutto questo e molto altro! Assistenza impecca... Se mer
5* definitely. Excellent service, very prompt at responding to emails and questions. I had an experience voucher with added extras, this made booking etc a little more involved, but the process was ma... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
With over 5,000 gift ideas, experiences and days out in the UK, Europe and beyond, Golden Moments is the best gift experience company.
Kontaktuppgifter
London, Storbritannien
- info@goldenmoments.com
- www.goldenmoments.co.uk
4,8
Utmärkt
229 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful and friendly staff
17 oktober 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Michele for your kind words! We are glad to have been of service
Amy
Customer Experience Executive
Our original choice was unavailble
Our original choice was unavailble, however Amy from customer services stepped in and was an absolute star. She very quickly created an experience from scratch within the same budget and communicated regularly with us until all was resolved. An absolute pleasure!
17 oktober 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Wendy for your kind words! I was only too happy to help :)
Enjoy your tour next year
Kind regards
Amy
Customer Experience Executive
We received excellent service the item…
We received excellent service the item arrived quicker than expected very pleased and so much choice on the website
17 oktober 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Sarah for your review. We are so pleased you are happy with the service!
Enjoy your order-cheers!
Amy
Customer Experience Executive
Excellent product and service
8 oktober 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Hi John,
Thank you for your review.
Have a lovely day.
Customer Service Executive
Natalia
Excellent customer service from Amy
Excellent customer service from Amy, who has been very helpful throughout the booking process, nothing too much trouble.
16 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Heidi for your lovely words! I am sure that it will be a perfect journey, for a perfect couple :)
Kind regards
Amy
Customer Experience Executive
Very very helpful
Very very helpful probably one of the best customer services I have experienced . Very prompt replies to emails and Amy very helpful in resolving my queries. A first class service will not hesitate to recommend or use again.
Thank you
12 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Mrs. Brown for your kind words. I hope you both have a lovely day at the races :)
Amy
Customer Experience Executive
Great service!
Amy was very helpful & quick at dealing with my query. Goods received quickly. Great service all round
11 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you for your lovely words. We aim to please!
All the best
Amy
Customer Experience Executive
Very pleased good delivery time
10 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you for leaving us a review, we are glad that you are pleased with our service.
Kind regards
Golden Moments
helpful and and replied promptly
7 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Hi Julian
Thank you for taking the time to leave me a review, I am happy you found me helpful :)
Natalia
Customer Experience Executive
excellent
Quick response and very knowledgeable staff, thanks for everything I know it will be a very nice day out in York.
4 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Hello,
Thank you for your review. Hope that you have a lovely day out.
Kind regards,
Natalia
Customer Experience Executive
We had a fantastic day out at titanic…
We had a fantastic day out at titanic in Belfast, Natalia was very helpful when I was booking my day out with golden moments very helpful,polite and was very easy to access our vouchers, thank you so much 😊
4 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Hello, Colleen.
Thank you very much for your review. Glad I could help :)
Kind regards,
Natalia
Customer Experience Executive
Great service
Great service my gin arrived very quickly. Only disappointment was the size of the bottle. 50cl not 75cl. Received a prompt reply from a query I had.
3 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Elizabeth, for your kind words.
We hope you enjoy your Gin :)
Kind regards
Amy | Customer Experience Executive
Excellent service
Excellent service, very quick and exactly as ordered.
3 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Hi Claire, thank you for taking the time to leave a review.
We appreciate your words, and are glad you feel we have provided you with excellent service!
Kind regards
Amy | Customer Experience Executive
My Golden Moments was a Christmas gift
My Golden Moments was a Christmas gift, we headed to Dublin to Jameson distillery. Wasn't sure what to do with email confirmation, but walked in handed it over, got checked in off we went, no problem.
3 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Its great that you enjoyed your gift, and we try to make the experience as easy as possible to attend! Thank you for your review.
Kind regards
Amy | Customer Experience Executive
Golden Moments - excellent service
It was very easy to deal with Golden Moments - they responded immediately and gave me the help I needed.
3 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Tracey for your review. We try to be as responsive as possible!
Kind regards
Amy | Customer Experience Executive
Brilliant Service from Natalia
Natalia is wonderful. I had booked an afternoon tea in Chichester for Friday 6 September. I only booked for an ordinary afternoon tea and she has contacted the hotel and arranged for a sparkling tea as it is our Wedding Anniversary. Cannot wait. So efficient.
Thanks again. Natalia
Pearl x
2 september 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Hello Pearl,
I am very glad that you are happy with your afternoon tea and that I could help to create your Wedding Anniversary even more special.
Wishing you all the best and a lovely time.
Thank you,
Natalia :)
Customer Experience Executive
My song for Jo
This was my first time in using Goldenmoments. The delightful Natalia answered my call and couldn't have been more helpful. I explained what I wanted to do and she was very helpful.
Natalia explained the procedure in a very easy and understanding way.
I also had the pleasure of speaking to Amy on my attempt to book the experience. Without Amy's help I would have had difficulty with the booking.
Natalia and Amy went out of their way to help me and our certainly a credit to your company.
Kind regards
Russell Taylor
28 augusti 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Russell, for your kind words. We are both thrilled to have helped you complete your purchase of such a thoughtful gift.
We hope your wife loves it, as we are sure she will :)
Thank you again
Natalia & Amy
Customer Experience Executives
We had a great time water rafting in…
We had a great time water rafting in Bala, Amy was a great help in answering any queries we had. Thank you Amy! :)
28 augusti 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you Courtney, for your kind words, and I am glad I could be of assistance.
So pleased you enjoyed the Water Rafting, but I am still not brave enough to try!
Amy :)
Customer Experience Executive
Highest score for Natalia…
Natalia was extremely helpful although I contacted Golden Moments by mistake. After she realised I was mistaken she did her best to provide me with the right contacts.
Well done Natalia. Excellent job in a timely manner
21 augusti 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
I am happy that I could help!
Hope you have managed to sort it out. :)
Natalia
Customer Experience Executive
Fast to reply
Fast to reply, helpful and polite. Made it so easy to organise. Highly recommended.
21 augusti 2019
Omdöme utan inbjudan
Svar från Golden Moments UK
Thank you for your review, glad I could help :)
Natalia
Customer Experience Executive
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.