Global Vans Omdömen 3 049

Highly recommend global vans if you are considering buying/ leasing a van. I contacted them to see if they could give me a few quotes and cater for my needs. I had a call back from Ben, and the service he offered me was second to none. Not only did he explore all the options available, he gave me some terrific advise that suits my business needs. He made the whole process very easy. Thanks again

Really easy to use

very friendly team

They Go above and beyond to help

I had great service from Sam Hughes. He listened to what I wanted and offered options based on what we discussed. He wasn’t pushy and was patient and knowledgeable

Over the moon with my van, and the service I received was excellent massive thanks to Ross trevillion for all his help and assistance throughout!

Scott dealt with our case with full motivation and drive. He searched far and wide for the best van for our needs at a reasonable price bracket. Definatley coming back in the future.

Thanks,

Thomas Algar Bespoke Projects ltd

I had a great experience with Global Vans while arranging our new fleet. Connor was extremely professional, knowledgeable, and supportive throughout the entire process, making everything smooth and ensuring we got the best possible solution for our business needs.

Christian was equally impressive—very responsive, honest, and easy to deal with. He took the time to understand our requirements and guided us through every step without any pressure.

Together, they made the whole experience efficient and stress-free. I would highly recommend Global Vans to anyone looking to expand or upgrade their fleet.

Everything went smoothly and Charlie was a massive help throughout the process

George was really helpful and knowledgeable made the process straight forward. Would definitely recommend to friends and family.

Very good communication from start to finish, very easy to deal with, would definitely recommend

Very helpful and timely responses. Would highly recommend Emily Edwards.

Always so helpful with excellent communication.
I've been dealing with Ben Pomphry for many years and he never lets me down.

John M was great from start to finish on getting my company van sorted, thankyou!

When my van broke down, I spent a couple of hours researching van leasing and because of good reviews I decided to go with Global Vans. This was a big mistake. They are very keen and happy to speak to you and quote, but are also very keen to get money off you quickly. I paid the road tax and deposit with a couple of days and signed the lease agreement. The van delivery was arranged for 2 1/2 weeks after this, after I received a phone call giving me just over a week's notice. All was going well until they decided they needed a new lease agreement signing and the vehicle would not be delivered the next day as agreed. They said they had tried calling me but I had no missed calls. This caused absolute chaos as I had jobs booked in for the following week. Needless to say I didn't sign the new agreement, I had had enough. It was cancelled because of a mistake on their part, nothing to do with me. After that I found that they would only answer the phone if I called on my wife's phone. It just rang out if I called on mine, and they didn't reply to emails. I had numerous people involved to start when all was going well but then nobody was interested once I decided enough was enough and wanted my money back. They didn't have a leg to stand on because they had cancelled the agreement but it will took me numerous phone calls (from my wife's phone) and emails to the manager before I finally got a call back saying I would receive a full refund. This again took a while to get back but once I was contacted by Stacey I received a full refund and we had numerous emails over the two days ensuring everything was being sorted. She was the most professional member of staff at Global Vans and was very helpful even with the deposit refund that was not her job.
I am now in the process of leasing from a local company which in hindsight I should have approached initially. I would never recommend Global Vans.

Jerome Jemmett was very helpful from start to finish in acquiring a new van for the company in a short space of time. We will be using global vans for our future purchases.

I am extremely dissatisfied with the service provided by Global Brands, which I believe has fallen significantly below acceptable commercial standards.

At the point of sale, I was expressly informed that the vehicle I agreed to purchase was in stock and available for immediate dispatch, with an estimated delivery timeframe of 10–14 days. This representation was a key factor in my decision to proceed.

However, more than six weeks later, I have neither received the vehicle nor been provided with any confirmed or reliable delivery date.

Throughout this period, I have encountered inconsistent and contradictory explanations for the delay, including (but not limited to) backlog issues, the absence of a completed PDI check, uninstall ply lining, and most recently, the vehicle being subject to a recall. These explanations directly contradict the original representation that the vehicle was ready for dispatch at the time of sale.

I have also experienced a lack of proactive communication, having been required to repeatedly chase for updates. Information has not been provided transparently or voluntarily, and each contact has resulted in further uncertainty rather than clarity.

It is particularly concerning that the company now seeks to position these issues as being outside of their responsibility, despite the initial assurances given. I also feel that I was placed under undue pressure to enter into an agreement based on information that appears, in hindsight, to have been materially inaccurate.

The offer of £300 in compensation, in the absence of any confirmed delivery timeframe and in light of the scale of the delay, is wholly inadequate and does not address the underlying issue.

In summary, my experience has been characterised by misrepresentation, poor communication, and a failure to deliver on agreed terms. I would advise prospective customers to exercise caution and to seek written confirmation of any claims regarding stock availability and delivery commitments before proceeding.

Well all i can say is that Scott was very helpful from start to finish and nothing was to much trouble in helping me getting my van

Dan was a great help in securing the new van with quick responses. Highly recommend going with global vans and getting Dan to help you out.

Rhiannon dealt with my quote professionally from start to finish and was always there to answer any questions I had. Found me the best deal I could get anywhere and believe me I looked. Il be in touch for any more vans in the future. 10/10

Purchase agreed on 13th January given a 2-3 week deadline for delivery. 8 weeks later told delivery would take place on 13 March, didn’t arrive. Contacting for an answer still no nearer a delivery date. This vehicle is crucial to our farm shop. Just given the run around.