On a Sunday, I tried to contact GB to either chat or leave a message about my subscription. I left my email and Monday morning I received a reply. I ended up speaking to a representative and she was... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Got a month of GenealogyBank and found my great grandma's obituary in a small town paper from 1948 plus two marriage notices I never knew about. Searching by name and town worked pretty well, just wis... Se mer
Företaget har svarat
Found many references for genelogy research I am doing. I would like to see more newspapers cataloged from Paterson NJ which has been an historic industrial city since before the Revolution.
I am in a rehab facility and had no internet access. I was working with the iPhone and trying to renew. I told GenealobyBank of my problems, They still closed my account.
Företagsinformation
Skrivet av företaget
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Kontaktuppgifter
4,4
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Associate was Professional & Knowledgeable
Associate was professional and knowledgeable.
21 februari 2026
Svar från GenealogyBank
Thank you for sharing your experience with others!
Very good resource to use
Very helpful, friendly and patient with my questions. I was able to get the information I needed.
20 februari 2026
Svar från GenealogyBank
Thank you for taking the time to share your experience! We love helping people!
Svar från GenealogyBank
Thank you for your feedback
Svar från GenealogyBank
Thanks for sharing!
Extremely happy
Extremely happy with then service I received! Should I have questions or need help again, I hope I’m connected to Marilyn.
14 februari 2026
Svar från GenealogyBank
Marilyn is amazing! Thank you for mentioning her. We really appreciate it!
Svar från GenealogyBank
Thank you for your kind words!
The product wasn’t what I expected it…
The product wasn’t what I expected it would be and they offered a refund that processed without a hitch.
I was asked if I wanted to edit my review after seeing how their team responded.
I’m good with what I wrote, it wasn’t what I expected the product to be so I fixed the spelling error I noticed I made, again without a hitch. Great job! Thanks for the opportunity again.
9 februari 2026
Svar från GenealogyBank
Even when the site is not a great fit, we want to help. I'm glad the process was easy for you.
The site is easy to use.
The site is easy to use and has some articles that other newspaper sites don't have.
2 februari 2026
Svar från GenealogyBank
Thank you for sharing!
Karen was very patient in answering my…
Karen was very patient in answering my questions (notice that is plural). She helped me understand and make a decision on how to proceed. It was so less stressful to have a real person to talk with, one who is trying to help me out. Big thank you to Karen.
4 februari 2026
Svar från GenealogyBank
Thank you for sharing this great feedback. We appreciate it!
Just to be clear
Just to be clear. This transaction was a cancellation of an inadvertent renewal. Your CSR‘s were great to work with, and the refund was promptly applied with understanding.
Thanks again for your prompt consideration and action.
3 februari 2026
Svar från GenealogyBank
Thank you for sharing your experience!
GenealogyBank service
A customer service person responded quickly and handled my question professionally.
30 januari 2026
Svar från GenealogyBank
Thanks for your feedback!
Fast response each time and issues that…
Fast response each time and issues that needed to be resolved were done so quickly by your staff.
25 januari 2026
Svar från GenealogyBank
Thank you! We know your time is valuable, so we do our best to reply quickly.
Mindy was terrific
Mindy was terrific. - she helped me get signed up for the best places to help me do my reseach.
Thank you, Mindy!
-YOU'RE THE BEST!
24 januari 2026
Svar från GenealogyBank
We really appreciate this and will recognize Mindy for her great work!
great customer service
14 januari 2026
Svar från GenealogyBank
Thank you! Good service is a priority for us.
Excellent service!
I was not able to find out what i was looking for, and asked for a refund. I was given the refund back with no problem, and was treated very nice and kind. It was a great experience that went fast and hassle free.
11 januari 2026
Svar från GenealogyBank
Thank you for sharing your experience!
I can't figure out how to use the site without additional spurious fees
I can't figure out how to make searches. Also, when I did naturalization searches, I was asked to subscribe to something else. If it is not included in the Genealogy Bank service, I don't want it. Practically useless. Then I can't submit the review because they want an earlier date. When I put in the earlier date, I still am not allowed to submit the review.
31 december 2025
Svar från GenealogyBank
Thanks for letting us know that you're having trouble. We would love to discuss this with you. We only have one membership level, so we definitely need to know more about what's happening. Please reach out to us at 866-641-3297. Our staff is always happy to assist you.
Old newspapers
I like that you have newspapers that other sites don't. I like one of your customer service people. I don't like that you have to cut an article twice; once to save it and then once to print it. I wish you had more newspapers from the early 1800s
1 januari 2026
Svar från GenealogyBank
Thank you for your feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.