On a Sunday, I tried to contact GB to either chat or leave a message about my subscription. I left my email and Monday morning I received a reply. I ended up speaking to a representative and she was... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Got a month of GenealogyBank and found my great grandma's obituary in a small town paper from 1948 plus two marriage notices I never knew about. Searching by name and town worked pretty well, just wis... Se mer
Företaget har svarat
Found many references for genelogy research I am doing. I would like to see more newspapers cataloged from Paterson NJ which has been an historic industrial city since before the Revolution.
I am in a rehab facility and had no internet access. I was working with the iPhone and trying to renew. I told GenealobyBank of my problems, They still closed my account.
Företagsinformation
Skrivet av företaget
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Kontaktuppgifter
4,4
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Personal attention to my needs
Personal attention to my needs. Immediately took care of my problems. Very polite and courteous.
5 april 2026
Svar från GenealogyBank
Thanks for your feedback!
Unsatisfactory purchase experience.
I did not renew my previous subscription due to high cost for the use I get out of it. Then I did re-purchase due to special price offered in email. With that link, I was offered a two-year rate which also included one free month. After filling in payment info, no actual receipt was shown with any extra charges. My payment was accepted. No receipt came, even though the page said there would be. When checking my account, it showed only 24 months subscription - NOT 25. It also showed a higher cost than had been listed. Subsequent Chat and email accomplished getting the "free" month and an explanation that tax had been added - and an actual receipt. Should NOT have had to complain to get all that.
31 mars 2026
Svar från GenealogyBank
You're correct. This all should have been automated for you and we've passed your feedback along to the marketing team to check the link. We are glad that our team was able to resolve it for you.
Svar från GenealogyBank
Thank you for your review!
Svar från GenealogyBank
Thanks! We appreciate your feedback!
Great customer service!
Dealing with a real human being (even though through email) was wonderful and fast. And this is in my opinion the best resource for my genealogy research.
26 mars 2026
Svar från GenealogyBank
Thank you! We appreciate you posting your feedback for others to see!
Nothing new on your site
Nothing new on your site. Anything could be found with plain Google searches, and much faster.
24 mars 2026
Svar från GenealogyBank
We are sorry this was your experience. Over 95% of our content is unique to our site and can't be found elsewhere.
Serious in regarding the way to do business
GenealogyBank works seriously
-promptly answered my emsil
-immediately acted to solve the subject
They understand the real value of any company is the client that can trust them.
24 mars 2026
Svar från GenealogyBank
Thank you for sharing! We love helping customers quickly!
Prompt and courteous service! 🙂
The person I dealt with, Mindy, addressed my questions promptly and went the extra mile to help me find the San Francisco Chronicle edition I was seeking.
16 mars 2026
Svar från GenealogyBank
Thank you for sharing your experience!
My family lived in small towns and your…
My family lived in small towns and your site does not have small town newspapers
7 mars 2026
Svar från GenealogyBank
We are sorry to hear that we don't have the publications you need at this time. We are always adding new content, so please check back!
Svar från GenealogyBank
Thank you for your feedback!
Great Customer Service
Great customer Service Agent (site specialist, Marilyn - she made you look good. Very helpful
5 mars 2026
Svar från GenealogyBank
Thank you for your comments! We love our support team!
Svar från GenealogyBank
Thanks for posting about your experience!
These people are dream to work with
These people are dream to work with. They respond right away to any questions or concerns. They listen well and resolved my issue within minutes. I would highly recommend them for any of your search help.
27 februari 2026
Svar från GenealogyBank
Thank you for sharing! The team will be thrilled to see this comment!
Mindy
Mindy, took time to explain several questions I had. I have been a happy customer for many years.
27 februari 2026
Svar från GenealogyBank
Thank you for taking the time to share your feedback!
Your representative
Your representative, Renee, was great. She was clearly spoken, efficient, and friendly.
26 februari 2026
Svar från GenealogyBank
We are so grateful that you shared your experience!
great customer service agent
great customer service agent, fixed my problens, very friendly.
22 februari 2026
Svar från GenealogyBank
Thank you for your feedback!
In my 12 years with GenealogyBank they…
In my 12 years with GenealogyBank they have always been helpful, and that's why I have always recommended others in my genealogy group and historical society group to do join and do their research.
22 februari 2026
Svar från GenealogyBank
Thank you for your loyalty. We appreciate you very much!
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