GenealogyBank Omdömen 

Having a real person to speak with. Follow up is extremely important to me. GB is great at following up. Helpful hints are good too!

Melony was great to work with. She found me a better deal when I was renewing.

Although there were a few articles related to my family in their data base, the time spans for the various newspapers did not cover enough of our lifetime periods to justify me continuing to subscribe. They were nice enough to give me a full refund after I accessed the site for only a few days.

Thanks to the advice from the staff, I had a very positive experience with GenealogyBank.

The very pleasant woman, who i spoke with on the phone, provided me with several insights into
GenealogyBank's resources and helpful videos to improve my user experiences. She kept me as a subscriber.

The phone number[s] provided were old.

I am very happy with the quick response of Genealogy Bank. Genealogy values its customers

The staff are friendly and knowledgeable. They will strive to give the best customer service possible to help users get the most out of their website.

Super customer service - I had a problem with a previously canceled subscription being auto-renewed without my approval. I notified GB, showed them the bank charge and the email from GB for the previous cancellation. GB immediately provided a refund and cancelled the new subscription. Very quick response.

I love the customer service and the newspapers provided by GenealogyBank!

Marilyn is a very good technician, thoroughly familiar with your software. The issue was with my computer, not your software. We had to go through several trials to isolate the issue. She was patient with me. The problem is fixed now.

Customer service was excellent. Karen did a great job. Thank you.

What made my experience great was the person that I was speaking to and her name was Marilyn she was very attentive and very caring which I really appreciate it. The service was excellent and they had exactly what I needed which I am very grateful. Thank you genealogy bank for all your help.

Loved working with genealogy bank, just did not use enough to warrant renewal due to change in finances.

You have outstanding employees. Everyone with whom I spoke was knowledgeable, personable and professional.

Unfortunately, my card had been closed due to fraud. So, when my renewal came up, it was refused as I didn't have a new card on file. I called and spoke with one of your employees and she fixed everything and even offered me a promotion that was currently running. She was friendly, informative and helpful.