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Karen was very friendly ,very helpful and she was very patient when I had issues (my error) in trying to login. She made sure to know that if I had any questions I could call and that someone would be able to help me.

Guter und schneller Service. Freundliche Kommunikation und noch einen Gratismonat dazu bekommen bei halbem Preis. Dankeschön!

The agent who answered my request for cancellation - since I'm not doing genealogy at this time - promptly removed the renewal request from my notice.

I called cause I couldn’t log in. Double issues trying to log in, that is why I spoke to two different people. I haven’t dug into anything yet but can’t wait.

We got done what I needed to get done. 'Nuff said.

The individual that worked with me to get me information correct did a great job. Thank you, Jerry Danielson Her name is Renee

The Genealogy Support person made it Great. The Trustpilot email is slow to non-existent. I never got the warning that my subscription was about end and my actual purchase was on Tuesday. And no the missing emails were not in my Spam folder.

There was a delay with my book order and when I contacted GenealogyBank Karen took care of the issue in 1 day and the book arrived as promised. I appreciated the prompt reply.

Both reps I talk with in the first day of setting up my account were very attentive to my questions and responded with helpful information in a pleasant manner. I was able to follow the steps they wanted me to understand and took the time to listen to my confusion on the ne app I was working with. Very well done.

The rep Renee was quick to address my concern of the article being a PDF instead of the actual article which is what I thought I paid for she found it and had it to me in 5 minutes -

How did this scenario happen? Why is it necessary to compliment people for doing EXACTLY what their job description describes as their job? I am the first one to compliment someone when they go above and beyond their job description, but why the other? NOBODY ever complimented me when I did what was expected of me, and nothing more . . . . . Maybe I should have never been in the military.

I was considering services to trace my lineage back to the mid 1700's. As I asked around, I started hearing the experiences other people are having with information they received from other historic ancestry banks. I reached out to Genealogy with questions and was quickly assured that the service offered by Genealogy Bank were fact based articles and accounts that were documented in News Papers and other historic media outlets thorugout history. I was educated on the sources and how I could use these documents to begin my research. I felt the complete assurance that Genealogy Bank is a reliable source and an effective research tools for my project.

I like Genealogybank because it seems to have papers that my other historical newspaper subscriptions do not have. It is easy to look up information. It would be nice to be able to have it search for words together, especially names. With Newspapers.com you use quotation marks and it looks for the words together within the article. I like how it separates news articles and obituaries, especially if that is what I am looking for. I would like to be able to move articles I want easier into Ancestry.com If there is an easy to do it I want to know. It is easy to update what you are looking for. I like how what I am looking for is divided by States, then cities.

Excellent Staff!

Had a renewal charge that was a surprise. I responded and the rep said there would be no problem getting that refunded. No pushback at all. Makes me more likely to consider joining in the future. Thank you.

Was somewhat easy got information that was useful.the census was hard to read couldn’t move right or left.
Was nice to see
Information ty

Appreciate the customer service and the product Genealogy Bank