Was promised delivery within the week, nothing arrived, called and was advised due in today, this happened for three weeks, each week being given the same story. Eventually cancelled the order and as... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
paid £600 up front for timber battens' which never arrived ' they kept rolling the delivery dates further away ! gave them 6 weeks to deliver! no joy talking to them on the phone Either" shocking... Se mer
Reassuring to know there are good, reliable, efficient companies on line. Very quick free delivery (even to the Isle of Wight), helpful staff on the end of the phone. Product quality exactly as good... Se mer
Good quality planter with trellis. Excellent sales service and product knowledge provided by Paul who followed up consistently on my purchase and delivery. Arrived on the day and time prearranged. Ite... Se mer
Företagsinformation
Skrivet av företaget
All fine timber products for your perfect garden projects. Timber Fencing, trellis panels, landscaping timber, sheds and logcabins. Timber decking and cladding.
Kontaktuppgifter
Ripley Road, GU23, Guildford, Storbritannien
- 0203 1375 159
- sales@gardentimberonline.co.uk
- www.gardentimberonline.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 4 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Great service! Roisin was so helpful and easy to deal with. Would definitely recommend.
Order never received
order placed, never received after waiting 6 weeks.
No communication received at any stage, finally asked to cancel order and refund.
Request was ignored, when I called to find out why, I was left on hold.
Not a company I could recommend.
Delighted with my new plants
Delighted with my new plants! Would definitely order from this company again. Spoke with Roisin in the customer service team and she was so helpful and very friendly. Would recommend to a friend.
Ordered some products and got through…
Ordered some products and got through to Roisin in customer service. She was great help. Got order was very good service and product.
Very happy.
Very helpful and efficient on the phone. Great customer service. Spoke with a lady called Roisin and she was a great help. Product was excellent too - sturdy and well made. Highly recommended.
Prompt delivery
Prompt delivery, well-made and look really good in the garden!
Everything went smoothly
Everything went smoothly,
I was speaking to Elizabeth in regards to my order she was very polite and helpful. Couldn’t recommend her enough.
Everything came as expected and I’m more that satisfied.
Excellent service and quality product
The trellis planter was excellent quality and a solid construction. The delivery was prompt and driver very helpful. I will definitely use this company again. Thank you.
All-round excellence!
Very helpful and efficient on the phone. Amazingly fast despatch. Great customer service. Kept up to date with delivery times etc. Polite and helpful van driver. Product was excellent too - sturdy and well made wooden planters. Exactly what we wanted - thoroughly recommended.
Solid quality product
Solid quality product, very impressive! Prompt delivery as well.
Fence help!!
Really had no clue what I wanted re fence for my garden and what was would be the most durable. I rang Garden Timber Online after a Google search to see could anyone help me understand. Got speaking to Roisin and explained my situation and she was so knowledgeable and friendly, I was delighted by the end of the conversation and finally made a decision!!! Thank you for all the help.
Quality product delivered on time
Informed of delivery time which was honoured. Quality product. Good experience with delivery. Delivered on Sunday which was exceptional.
Ordered planters which were shown as in…
Ordered planters which were shown as in stock. Took over a month to arrive but Elizabeth phoned to apologise and explain delay due to suppliers in Estonia. I would recommend to double check delivery times before ordering.
great product and helpful staff
I just received my wooden trellis planter, the quality is fantastic and the delivery was speedy! Elizabeth was very helpful and advised me that I can adjust the height of the trellis myself. Will be ordering again
I bought a trellis planter and it…
I bought a trellis planter and it arrived within in the time frame. Aoife was great assistance over the phone!
Excellent customer service from Aoife
Excellent customer service from Aoife, she really helped assist me through the whole process. Would buy again!
Great experience
Incredibly happy with my timber. Fantastic experience from start to finish, big thanks to Cara for her outstanding customer support. She was so knowledgeable and really made my choice super easy. 10/10 would order from again.
Amazing customer service from Roisin
All my questions were answered and I recieved so much good advise from a very helpful Roisin. Will definitely repurchase!
Brilliant customer service from Cara
I had an issue with my delivery and dealt with Cara who could not have been more professional and helpful. She sorted my issue straight away and made sure everything was resolved by the end of the call. Highly recommend
Great experience!
Great experience! The timber quality and the overall service from the company were outstanding. Cara was amazing—she provided exceptional support, answering all my questions with professionalism and care. Highly recommend!
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