Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My first order was a great experience it’s nice and easy to order online and free quick delivery with emails regarding order and delivery. Will order again from GAP

Betygsatt 5 av 5 stjärnor

GAP have consistently provided us with excellent service. A special mention must go to Aaron, who went above and beyond to help us out enormously at very short notice recently. We really appreciate th... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

I ordered online with a delivery date confirmed. I waited in all day until 15:15hrs at which point I called the store to check my delivery was coming. I was told it was not on the day’s delivery shee... Se mer

Betygsatt 5 av 5 stjärnor

I've used GAP twice now and each time I cannot fault them at all. Easy to order, great products, competitive prices and great delivery service with well mannered, polite, and helpful drivers. Hig... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av PVC-fönster

Skrivet av företaget

GAP manufacture, stock and distribute a wide range of uPVC & Aluminium building products to a large customer base including national house builders through to small independent builders, from a network of over 100 depots across the country. Our manufactured brands include HomeLine, Home Frame, HomeView and Rockdoor.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

255 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(255)

31 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The team at the Blackburn depot were so…

The team at the Blackburn depot were so helpful! Walked me through everything my installer would need to install the windows I had ordered.

2 juni 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the great review Harrison. We're delighted you are pleased with our service.

Regards

Team GAP

Betygsatt 5 av 5 stjärnor

Deal with Gap on a regular basis

Deal with Gap on a regular basis. First point of contact for me is Scott Young in Sales. Always a great help with quotes, dealing with any problems from point of order to delivery. Always a pleasure to deal with.

25 juni 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the great review. We're delighted you are pleased with our service.

Regards

Team GAP

Betygsatt 5 av 5 stjärnor

Scott Young

Scott Young is very helpful and informative. No issue is too big and he provides service with a smile and enthusiasm and is an asset to GAP and I’m very glad that we work along side him.

24 juni 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the great review. We're delighted you are pleased with our service.

Regards

Team GAP

Betygsatt 5 av 5 stjärnor

Delivered a quality product on time

Delivered a quality product on time
I’ve had 3doors on my own house for 8 years and never had to adjust one
Well done to the manufacturer

23 juni 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Hilary, Thanks for the great review. We're delighted you are pleased with our doors.

Regards

Team GAP

Betygsatt 5 av 5 stjärnor

Jennifer was the best .she has through…

Jennifer was the best .she has through knowledge and guided me through website like piece of cake

23 juni 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Sandeep

Thanks for the great review. We're delighted one of our colleagues was able to help you.

Regards

Team GAP

Betygsatt 5 av 5 stjärnor

Kitchen Window

Ordered a Rehau window from GAP and couldn't be happier. Staff were friendly when ordering and the product is great. It's transformed my kitchen, will be ordering more for the rest of the house!

22 juni 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Ruth,

We're delighted you are pleased with our Rehau windows and we're keen to help you complete your renovation in due course. It's also great to hear about the service you received from which ever depot helped you.

Regards

Team GAP

Betygsatt 5 av 5 stjärnor

I had an amazing experience ordering my…

I had an amazing experience ordering my door and windows with the help of Jamila. She was absolutely brilliant from start to finish – clearly explaining all the details, helping me get the measurements right, and guiding me through the design choices. What really stood out was how she supported the communication with my builder, translating my ideas and preferences into exactly what he needed to know. She made the whole process smooth and stress-free. I’ll definitely be going back to her for more as I continue with my renovation!

9 juni 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the great review. We're delighted our colleague served you well.

Regards

Team GAP

Betygsatt 5 av 5 stjärnor

GAP Rockdoor and Windows

Recently purchased a Vogue back door with sideframe in light Oak for my father in law and got a friend to install. It looks amazing and experience was hassle free.

Loved it so much I have just ordered an Arcacia and 2 windows for the front to match and was installed in no time. House looks amazing and refreshed from the outside. Thank you

24 april 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thank you for the great review.

We're delighted to hear about your new door. We hope you like your windows too.

Regards,

Team GAP

Betygsatt 5 av 5 stjärnor

I couldn't be happier with the decking…

I couldn't be happier with the decking i purchased, The quality of the boards are solid, well finished and durable. The color is exactly what I was hoping for rich, consistent, and modern-looking.
The customer service team were nothing but helpful from the start, They provided good advice on materials, delivery times, and maintenance tips. Delivery was on schedule, and everything arrived in great condition.

highly recommend!!

13 juni 2024
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thank you for the great review.

We're delighted to hear you are pleased with the decking you have purchased from us. It's also great to know our customer service and sales team have been on hand to support you through the buying process. Enjoy the decking throughout the summer!

Regards,

Team GAP

Betygsatt 1 av 5 stjärnor

EXPENSIVE FAULTY GOODS…

Reading some of the previous reviews don't think GAP have improved at all I've been a trade customer of theirs since they began almost 30yrs ago , was a regular trade customer until a few years ago as I was angry at which ever depot or who ever served you dictated the trade cost you would receive so I moved to another supplier
Then recently GAP personnel badgered me on the phone saying how they have changed and we're the leaders in the market so I gave them an opportunity to manufacture a rosewood on white door combi BIG MISTAKE !!!!
Paid upfront got my delivery on a Friday and fitted the combi Saturday
Upon glazing my newly installed combi I noticed the glass was the correct size with its reduction to easily fit into the frame but what I found was the units glazing bar was very shallow so it didn't exceed past the frames gasket so no matter how you centralised the glass unit you could see directly into the frame rebate even when the unit rested on the supplied glass packers absolutely looked BAD!!!XXXX
Tried to resolve it with GAP customer service who just totally dismissed me !!
I WILL NEVER USE GAP FOR ANYTHING EVER AGAIN THEY TAKE YOUR MONEY AND SELL YOU FAULTY GOODS !!! BEWARE!!! PROFESSIONAL SCAMMERS

24 maj 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Phillip

We're sorry to hear you have had a bad experience with GAP. Especially if you have been trading with us since the early days of GAP. We'll look into this matter. If you have logged a customer service issue, we can get in touch, alternatively please contact us directly through your local depot or head office.

Best regards

Team GAP Ltd

Betygsatt 1 av 5 stjärnor

Totally unreliable and misleading with…

Totally unreliable and misleading with regard delivery dates. Unable to track components and unwilling to resolve issues. Happy to take payment in advance but total change in attitude thereafter. In the process of reporting to local Trading Standards

21 maj 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Huw

We're sorry to hear you have had a bad experience with GAP. We always do our very best to delivery on time and in full. If we haven't met your expectations on this occasion, we apologise for any inconvenience this has caused.

Best regards

Team GAP Ltd

Betygsatt 1 av 5 stjärnor

Company customer care is a jokec

Company customer care is a joke, bought rockdoor gap made it wrong size had to wait 3 weeks for a replacement glass panel after fitting & panel fit long stainless handle which is not fit for purpose, customer care said suppliers have change to spec on there handles but surely they should have informed the customer before supplying a handle which not fit fit purpose
Customer care don’t won’t to know
Never purchase a rock door off this company not worth the hassle

8 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent help much appreciated.

Excellent help over the phone from a very knowledgeable person. Knew exactly what I wanted and guided me through the entire sale.
Delivery was first class.
Will be supporting this firm in Swanea and spreading their good service.

4 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

GAP Colwyn Bay Depot

GAP Colwyn Bay Depot – Exceptional Service!

What truly sets GAP Colwyn Bay Depot apart is their attention to detail and dedication to going the extra mile. They took the time to understand our needs, provided expert advice, and maintained clear, honest communication throughout the entire ordering process for our team at Ffenestri Amlwch Windows Ltd.

No question was ever too small, and their team was always quick to respond with helpful solutions. Their commitment to customer satisfaction is evident in every interaction.

If you're looking for a trade supplier that values its customers just as much as the quality of its products, I highly recommend GAP. They’ve set a new standard for customer service in the industry!

31 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

bought a Rock door from these and had…

bought a Rock door from these and had nothing but problems. what it doesn't in the sales brochure if you want a bad fitting, draughty, poor quality door buy a Rock door. Its lasted less than eight years and need replacing!!!!

6 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would not recommend purchasing a…

I would not recommend purchasing a Rockdoor from GAP. 5 yrs ago I had, after much rangling with them, a door replaced under guarantee as the composite had split and bubbled. The beast from the east extreme temperatures were blamed. My replacement door has also split in numerous places. They are now unwilling to replace this second door despite having been assured at the time of replacement that the door would have a renewed 10yr guarantee from the date of installation. I am extremely disappointed with their stance on this matter especially as they are aware of the faulty product having since removed it from their range. Give your custom to a company that cares.

23 januari 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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