GAP Omdömen 

My first order was a great experience it’s nice and easy to order online and free quick delivery with emails regarding order and delivery. Will order again from GAP

Easy to order on the website, great too as you can choose a delivery date to suit you. Delivered on the day I requested.
Order with confidence .

Just been to the Scunthorpe store for the first time. The guy was very helpful and knowledgeable. A pleasure to use the store, will be going back again.

Chris and Tracey at gap can’t do enough for you. Their customer service is top notch and could not recommend them enough. I would not go anywhere else and the products are always great quality

Thanks for the great service

I ordered online with a delivery date confirmed. I waited in all day until 15:15hrs at which point I called the store to check my delivery was coming. I was told it was not on the day’s delivery sheet and the driver was finished, back at the store, at 15:15hrs. I am located 5 minutes away from the store so I don’t understand why they couldn’t deliver my order on the day it was promised.
Also, the image of the rigid angle (a part of my order) on the website doesn’t reflect the actual item, its much thinner and is not very ‘rigid’.

Absolutely terrible customer service, honestly don't know how the are still operating

GAP have consistently provided us with excellent service. A special mention must go to Aaron, who went above and beyond to help us out enormously at very short notice recently. We really appreciate the support and wouldn’t hesitate to recommend GAP.

A great crew at GAP Milton Keynes. Right through to the delivery to my doorstep. Positive vibes all the way.

I've used GAP twice now and each time I cannot fault them at all.
Easy to order, great products, competitive prices and great delivery service with well mannered, polite, and helpful drivers.
Highly recommended.
Thanks

Caroline! What a lovely women, helped me and reminded of everything I would need. When making a list on site you always forget! She’s your star employee

I had a disappointing experience with the Colwyn Bay Branch unfortunately. They were unhelpful regarding my issue, ignored my emails, and the branch manager Lee Hankey was rude.

I purchased High Gloss White shower panels from this location at the start of May. They arrived a week later and were kept in the packaging until they were installed in early July. During a brief inspection, they looked fine, however, after installation, we noticed they looked lavender, visible both with the light on and off. Unfortunately, GAP does not provide samples, so we had no way of knowing this would happen without ordering the product and installing it. On the 13th of July, I visited the branch to explain the situation. Grant was very helpful and asked that I send photos so he could speak with the manufacturer. The other two men, presumably the manager, showed little interest. During my visit, I noticed that the panel in the showroom also had a slight lavender tint, although it was not very noticeable, which is why I missed it during my first visit. It is also not something someone would check, given that the product is labeled "white gloss”, so you would expect it to actually be that colour.

I sent the photos, but after 3 weeks without a response, I followed up and still received no reply. I found another email address online, and Lee responded (no apology for the ignored emails and no update). He explained that he had spoken to the manufacturer, who said the issue was the room's lighting and asked for the manufacturer's code from the packaging. I clarified that the panels appeared lavender even with the light off, so I was unsure how lighting could be to blame, and I no longer had the packaging since I did not think it was needed. However, I did provide the receipt, but apparently that wasn’t enough. He then said that he was unsure what I expected him to do since he could not see the issue himself (the photos clearly show the panels are lavender) and insisted that I had received the correct product (after previously stating they could not investigate without the packaging code).

I was essentially advised to contact customer services for assistance since he was going on annual leave and was unsure who would be covering him. Just awful service really. I spent over £200 on these panels, in addition to the installation costs, and now I will have to rip them out and replace them with something else. GAP is unwilling to accept responsibility and is essentially stating that it is the manufacturer's duty to investigate further, but they will not proceed without the code. Surely, GAP or the manufacturer must have this information?. They were quick to take my money, yet now they’re not interested in helping me with this issue. There was no information or warnings provided regarding these panels (at least not from GAP) or the potential for colour changes after installation, so they should definitely warn customers prior to purchase. I think it’s unfair to blame the lighting for this situation, as it should not be relevant. If it is, then they need to tell the customers about it before they order. In my case, the panels appear lavender even when the light is turned off, so clearly the lighting isn't the issue here.

I’m going to try and request a chargeback from the bank for faulty goods since they are not willing to help. I wouldn’t recommend this company.

Website clearly says Cardiff branch open until 11am on a sat morning. Plan work for two people and arrive to pick up materials at 10:40 to find it all locked up. Either update website or stay open. Trade will easily start going elsewhere otherwise.

Excellent customer service from the gents behind the counter in the Aintree Branch. Helped me get the soffits into the car and even cut one to length so it would fit in. Big thanks to the Aintree branch.

Excellent customer service. Called to query an order. Dealt with efficiently and effectively. 10/10. UK call centre was great as was local store, Gateshead. TBH best service I've had from any company ever

Exeter branch is fantastic!
Always friendly, helpful and very knowledgeable.
Roy the driver is always quick to help.

Excellent product first class service great to deal with I will definitely be using this company in the future.

If I could give -5 I would do not use this company , full of false promises and appalling internal communication
I ordered a product and was assured it would be delivered on the day it was scheduled so contractors were organised and paid , I call in the morning to check after being in communication with them multiple times and being assured it was all in order this time that changed the conversation started with how they couldn’t get hold of the wickford depot and I would be called back , then it was how wickford had lost a manager earlier on in the month and that they are in turmoil and barely operational
Then it turns out that my order had been accidentally set to collection .. I am now out of pocket for the contractors
This was the last chance I was prepared to give this company a chance this is the 3rd time this has happened and the second time I have been out of pocket
I was assured “new management “ better delivery times” please learn from my mistakes DONT USE THIS COMANY
EXPECT FAILURE AND EXCUSES
Then after all that I was told it’s in the t&cs and it’s my cost that even after the third time I was asked why I didn’t expect it .
Learn from my mistakes

If I could give this company -1 starts, I would.

I actually don’t know where to begin. Just be aware, if the company makes a mistake, it is the customer’s fault, and not theirs. Absolutely terrible customer service.

Delivered on time, one error rectified immediately and Delivered next day. Easy to use online ordering and very helpful driver.

Easy to order online. Excellent choice of delivery slots. Good delivery updates. Really pleased as usual with the whole purchasing process