Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My first order was a great experience it’s nice and easy to order online and free quick delivery with emails regarding order and delivery. Will order again from GAP

Betygsatt 5 av 5 stjärnor

GAP have consistently provided us with excellent service. A special mention must go to Aaron, who went above and beyond to help us out enormously at very short notice recently. We really appreciate th... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

I ordered online with a delivery date confirmed. I waited in all day until 15:15hrs at which point I called the store to check my delivery was coming. I was told it was not on the day’s delivery shee... Se mer

Betygsatt 5 av 5 stjärnor

I've used GAP twice now and each time I cannot fault them at all. Easy to order, great products, competitive prices and great delivery service with well mannered, polite, and helpful drivers. Hig... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av PVC-fönster

Skrivet av företaget

GAP manufacture, stock and distribute a wide range of uPVC & Aluminium building products to a large customer base including national house builders through to small independent builders, from a network of over 100 depots across the country. Our manufactured brands include HomeLine, Home Frame, HomeView and Rockdoor.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

255 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(255)

31 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Coupling Bar

The doors we installed look amazing and are very well built. I am not a fan of the new Coupling bars, they don't seem to be wide enough for the frame. This making it difficult to install with concrete fixings.

4 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Morris Roofing & Maintenance, Thanks for the review. We'll pass on your feedback about the coupling bar to our colleagues.

GAP Team

Betygsatt 1 av 5 stjärnor

TOTAL WASTE OF TIME

A new plastic supplier to the glazing trade opened up in Kettering called Gap only a few doors down from the regular supplier I've been using for years, one day my supplier didn't have a certain item in stock that I required, so had no choice but to walk a few doors down to the new supplier to see if they had it in stock which they did, at first glance the staff seem to be friendly and helpful, I also asked for a quote on 2 French doors which they told me they will email me the quotes, they also asked me where I normally get my supplies from, I told them I've used the company up the road for years and I have a 30 days account there, the staff offered to price match and also can get me setup on a 30 days account,sounded all good to me, they offered to email me a credit application form which I did receive, was a lengthy form, asked me all the questions as to how long been trading, bank details and 2 trade references which was all provided and submitted, next day I got a email from Gap credit control with the outcome of my application, wasn't good news as they informed me that I need to have spent in the region of £1000 with them before they could consider my application, this was very annoying as i never had these issues with any of the other companies who i hold accounts with in the area. This was not explained to me by the staff on the initial contract with them, Instead the staff totally misled me and wasted my time and made me providing personal details. I have been trading since 1985 without any financial issues, I also explained all this to the staff in the shop and was told they will look into it, so far i've had no response regarding this issue or the quotes for the 2 French doors they promised me, my advise best to stick to a reputable company and avoid being misled from these clowns.

3 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Paramjeet

Thank you for sharing this with us. We are disappointed to read your feedback and we apologise for any inconvenience caused.

We obviously can't go into details about credit facilities here on Trust Pilot, but please do pop into our depot to discuss this further if required, as we would welcome the opportunity to serve you moving forwards.

GAP Team

Betygsatt 1 av 5 stjärnor

Poor service huge wait times

Poor service huge wait times. Promised deliveries and then they don’t appear. Damaged handles still not replaced. Me and my partner have been trying to do garden room and decking- my son ordered the bi fold doors. It’s been nothing more than frustrating and disappointing and no one actually cares. So another weekend I can’t have the roof put on my garden room due to incompetence and lack of customer service

6 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Julie,

We are very sorry to read your review. If you send me your order reference i will follow this up with our CS team to see how we can help.

GAP Team

Betygsatt 1 av 5 stjärnor

Avoid This Company

Avoid This Company – Complete Waste of Time and Energy

I strongly advise against using this company. My experience has been nothing short of frustrating and disappointing.

Jason and Justin appears completely disorganised and uninterested in providing even basic customer service. No one seems to check whether parts are actually in stock before scheduling delivery, and when the items do arrive, they're often incomplete — making installation impossible. I've repeatedly received doors with missing or incorrect components, and each time, it causes unnecessary delays and wasted time.

To make matters worse, there’s never any clear communication about delivery dates or what to expect. You're left chasing them for updates, only to get vague answers or none at all.

If you value your time, money, and peace of mind, avoid this company at all costs. It’s just not worth the hassle.

4 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Dear Premier Windows.

Thank you for your feedback.

We are sorry to hear our depot in Croydon hasn't met with your expectations.

Like all businesses, we strive to offer excellent service and we work hard day in, day out, to achieve this for our customers. It seems on this occasion there have been issues with our 3rd party suppliers, so we extend our apologies for any issues encountered.

We hope to continue working with you in the future.

GAP Team

Betygsatt 5 av 5 stjärnor

Oldham branch

The guys at the oldham branch was very helpful

20 augusti 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the positive review Paul!

GAP Team

Betygsatt 5 av 5 stjärnor

Just the lads an how friendly an…

Just the lads an how friendly an helpful an Dow to earth they are can’t do enough for ya at the Sheffield branch Wayne an swizzle top lads

6 augusti 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks Dave, great to know our Sheffield depot is providing great service.

Thanks
GAP Team

Betygsatt 5 av 5 stjärnor

Best Branch Highly Recommended

Ken is a very knowledgeable and professional Manager and runs a great Team of workers that all go the extra mile on customer service.

Highly recommend the March Branch.

Big Skies Camp Site (March)
UKPPG

31 juli 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks Big Skies Camping, great to know our March depot is providing great service.

Thanks
GAP Team

Betygsatt 5 av 5 stjärnor

Great experience.

Dealt with Jenny and she was very helpful, friendly and patient. Jenny didn’t just put my order through, she used her experience and questioned some items that were missing, if she hadn’t we wouldn’t have been able to finish the job. Thanks Jenny

17 juli 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Nicholas

Great feedback on the service Jenny has provided.

Thanks
GAP Team

Betygsatt 5 av 5 stjärnor

Customer service team

Our experience at gap wouldn’t be the same if it wasn’t for sara kershaw & lee. They go above and beyond to resolve any problems we come across and make our job easier running our company.
Thank you for your continued fantastic customer services.

23 juli 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks Bethan for the 5 star review. Much appreciated.

GAP Team

Betygsatt 5 av 5 stjärnor

Jewson Leamington Spa

great experience dealing with Scott young from Blackburn, very helpful, very responsive and great knowledge. makes it very easy to deal with gap

23 juli 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Lee. We'll pass the feedback onto Scott and the team.

Thanks

GAP Team

Betygsatt 4 av 5 stjärnor

Jamelia , my contact 👍

The best thing about this service was the contact I had . Jamelia. Nothing was a problem, estimates back quickly . Any problems was there to help . Very polite and an asset to the company. 10/10 for her alone .

23 juli 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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