Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My first order was a great experience it’s nice and easy to order online and free quick delivery with emails regarding order and delivery. Will order again from GAP

Betygsatt 5 av 5 stjärnor

GAP have consistently provided us with excellent service. A special mention must go to Aaron, who went above and beyond to help us out enormously at very short notice recently. We really appreciate th... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

I ordered online with a delivery date confirmed. I waited in all day until 15:15hrs at which point I called the store to check my delivery was coming. I was told it was not on the day’s delivery shee... Se mer

Betygsatt 5 av 5 stjärnor

I've used GAP twice now and each time I cannot fault them at all. Easy to order, great products, competitive prices and great delivery service with well mannered, polite, and helpful drivers. Hig... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av PVC-fönster

Skrivet av företaget

GAP manufacture, stock and distribute a wide range of uPVC & Aluminium building products to a large customer base including national house builders through to small independent builders, from a network of over 100 depots across the country. Our manufactured brands include HomeLine, Home Frame, HomeView and Rockdoor.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

255 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(255)

31 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The products are amazing quality

The products are amazing quality. I had been undecided about changing my windows and doors as hadnt seen anything that appeared much better than what I had. Then along came GAP windows and doors.. wow.. they are such quality. Look so good. I went for the pebble colour on recommendation from sales team.. its fabulous. I am so happy.

26 april 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Lucy

Pebble Grey is a fast becoming a popular colour so we're sure they will look great. Our marketing team would love to see the finished pictures if you are able to share - marketing@gaptrade.com.

Thank you

GAP Team

Betygsatt 5 av 5 stjärnor

Thanks Mark Dickel from Slough Gap !!!

Great experience dealing with Mark Dickel from Slough , very helpful, very responsive and great knowledge. Makes it very easy to deal with gap !!!

16 april 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Robert

Thanks for giving Mark and the team at GAP Slough 5 stars. Much appreciated and we'll share this with the team.

Thank you

GAP Team

Betygsatt 2 av 5 stjärnor

Check the delivery date (estimated)

I ordered materials a week and half before i needed them on site. I wanted them delivered the day before so my team could start work the following day. When they arrived nothing on site and I had to stand the team down. Trying to reach the branch was impossible and had to waste time with Customer Service. If it was clearer that delivery's dates are estimated I would of allowed more time, very disappointed.

22 april 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Paul,

We are sorry to hear about your experience. Unfortunately our service can be impacted from time to time, but we always strive for on-time in-full delivery, so again, we are sorry we didn't meet your expectations on this order.

Please reach out to us if we can help you any further on future orders and demonstrate the service and stock levels we can provide.

Thank you
GAP Team

Betygsatt 5 av 5 stjärnor

Excellent Service

I can not recommend GAP highly enough. Caroline always goes above and beyond to get our orders sorted and delivered extremely quickly. Always a 5* Service.

15 april 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Caroline in our Sales office always goes above and beyond, so thank you for reaching out to make a five start review.

Thank you

GAP Team

Betygsatt 3 av 5 stjärnor

My recent order arrived in good…

My recent order arrived in good condition and and all there except I ordered mahogany beading and got light oak which the delivery driver insisted it was mahogany could not send it back as I was fitting it the next day

25 mars 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Sorry to hear this Francis. If we can help any further to put this right, please give your local GAP depot a call.

Thank you

GAP Team

Betygsatt 5 av 5 stjärnor

Superb customer care and efficient ordering

I ordered white upvc cladding for a ceiling and communication and fast delivery with a friendly helpful driver made the whole process EXCELLENT.
Provided a catalogue and card too and ordered more things the very next day when I realised it was a local company.
Great competitive prices, and easy to use website and communication.
On my speed dial from now on.
Great service and products high spec.
Thank you very much

12 mars 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the great feedback. We look forward to continuing to support you with all your UPVC building product needs.

Thank you

GAP Team

Betygsatt 3 av 5 stjärnor

I have a Rockdoor which has developed a…

I have a Rockdoor which has developed a fault. It has a 10 year guarantee. From when I first made my claim it has taken Rockdoor a year to replace my door. I would have given 4 stars but I feel there should have been better communication throughout my claim.
I am happy with my new door.
Would not advise a dark coloured door with a south facing aspect as I believe this contributed to the issue, if only I knew of this in advance. Rockdoor says that they have made improvements to their doors, only time will tell.

20 mars 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Liz

We are sorry to hear about your experience. We always strive to deliver customer satisfaction, so we will share this feedback with our team.

Thank you

GAP Team

Betygsatt 5 av 5 stjärnor

I used the chesterfield branch and I…

I used the chesterfield branch and I cannot think about enough. Good things to say about how friendly and helpful the staff were and how the customer service was. Absolutely beyond reproach and amazing......

12 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Visited wombwell store today and delt…

Visited wombwell store today and delt with Danny Goddard who his customer service was excellent would definatly recommend gap.Also I would like to mention Tom Branford who also had his input,
We wish all company's where has helpful nothing was to much trouble the company should be lucky to have people like this working for them. Thank you

4 februari 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Ann,

Thanks for the positive feedback about our team in your local depot. It's always great to receive fantastic feedback.

Thanks
GAP Team

Betygsatt 5 av 5 stjärnor

GAP Helston - real people

I have just completed a small building project.......I bought all the facias, soffits and guttering from GAP in Helston

A big THANK YOU to Matt Smith, Chloe and the rest of the team in Helston for great service and support.....real people who care about their customers

Keep up the good work guys!!

31 januari 2026
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Simon, Thanks for the positive feedback about our team in the Helston depot. It's always great to receive fantastic feedback.

Thanks
GAP Team

Betygsatt 5 av 5 stjärnor

I only come here for my guttering

I only come here for my guttering, soffit and fascia. Darrel, Steve and Turkish have been there for me since I started and they are the loveliest team! Nothing is ever too much bother, always anticipated my upcoming jobs so they would have stock in.

10 november 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Lilly, thanks for the 5 star review. Great to hear.

Team GAP

Betygsatt 5 av 5 stjärnor

Amazing

Nicola, Claire and Daz are all fantastic. Know exactly what you need and always help out. Fast and reliable service. That’s why I’ve been using these for the past 5 years and I’m more than happy to carry on

31 oktober 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Jacob, thanks for the 5 star review for our team in Rotherham. Great to hear.

Team GAP

Betygsatt 5 av 5 stjärnor

What an amazing experience from the…

What an amazing experience from the ladies down at GAP Rotherham. Always tip top on price and stocked up to the rafters!

Would definitely recommend for your plastics goods.

29 oktober 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Sam, thanks for the 5 star review for our team in Rotherham. Great to hear.

Team GAP

Betygsatt 1 av 5 stjärnor

PLEASE BE AWARE

PLEASE BE AWARE! I purchased a Rockdoor from these people in 2018, a composite top quality "Elite" range door. It's now bowed to the point that it's started to crack....after 6.5 years. These doors were sold as top quality, they definitely are not. The door has bowed so much that it's now cracking in several places, Gap are not interested at all. Please bear this in mind if you're considering using this company and read other 1* reviews of which there are many - it's extremely disappointing, I now have to buy a new door, surely it's reasonable to expect a door to last more than 6 years? Whatever else they say and whatever excuse they give, 6 years should not be the life of a Rockdoor..."a top brand" apparently. I'm in business, if I treated my customers like this I'd soon be out of business! Just extremely disappointed in a company that I thought was decent, I was wrong.

Please read other reviews about their doors, I am far from the only one who has had this experience, it's outrageous. When I told them I'd take them to court, the response was "go ahead".

17 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy to use when online ordering

Easy to use when online ordering, but what made it better was I miss ordered somethings I call my local store and they was very helpful and made it all so easy to charge

30 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the great review.

Betygsatt 5 av 5 stjärnor

Professional and customer first approach

I’ve been in the Building Plastics industry running stores for over 20 years. It takes a lot to impress me but I must say Gap Wolverhampton are switched on, customer focused and a credit to the company. Whether it’s Adam the branch manager or Rob the sales manager- they treat every order big or small with the customer in mind. It a pleasure to deal with them.

24 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Damian

Wow, what a glowing review of our team over in Wolverhampton. We'll be sure to pass on your thanks to the team in depot.

GAP Team.

Betygsatt 5 av 5 stjärnor

Customer Services

I required assistance with invoice reconciling earlier today, and requested some assistance from the customer services personnel.

I was so pleased that my call was answered almost straight away, and that the extremely professional and polite lady provided both answers and solutions to my issues raised.

Within minutes invoices were retrieved and detailed information confirmed - and with no fuss at all.

What a refreshing change!
A well deserved 5 stars!

18 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Hi Chris

Thank you for the great review of our customer services team.

GAP Team

Betygsatt 5 av 5 stjärnor

Amelia made the experience great

Amelia made the experience great. I sent some information across and she went above and beyond to get the quote back for us. She was extremely helpful from start to finish and thanks to her, we will be placing the order with yourselves.
We have used GAP in the past and it just reinforces why we still with them. Because of service and support like Amelia provided.
Thanks very much Amelia. She needs a raise or a bonus...or both.

16 september 2025
Omdöme utan inbjudan
Logotyp för GAP

Svar från GAP

Thanks for the positive review!

GAP Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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