Loved browsing in your shop in York where you had many items of quality reasonably priced and also sale items with good reductions. Didn’t buy anything but on returning home decided to browse your w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery is very slow unless you pay £28. I bought a futon off them, needed it urgently so I contacted them to cancel and get it elsewhere much faster. They said they couldn’t cancel it and advised f... Se mer
Företaget har svarat
Worth saying at the beginning that not only was I not looking for a futon, but I never wanted one! However the whole experience was excellent from start to finish. The quality of furniture to choose f... Se mer
A happy with my purchase of two usefully sized tote bags. A very eye catching, vibrant design on good quality fabric with perfectly sized straps. Clear, precise information about each product on an... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you.
Kontaktuppgifter
2nd Floor, Doric House, 128-132 Station Road, E4 6AB, Chingford, Storbritannien
- 0345 609 4455
- help@futoncompany.co.uk
- www.futoncompany.co.uk
4,5
Utmärkt
16 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not the cheapest, but always good quality
Whilst the 2 seater Futon we bought from you a few years ago is still going strong, it desperately needed a new cover, The standard advertised price seemed rather high, but we saved a bit in your sale and are very happy with the product. Will look out for your products on sale in the future.
19 september 2026
Svar från Futon Company
Hey Grant,
We are pleased your Futon Mattress has a new lease of life with the Aldeburgh Navy Blue Cover.
Best wisehs,
Prisca
Svar från Futon Company
Hey Emily,
We appreciate your kind feedback - we hope the Snuggler looks great!
Kind regards,
Prisca
Svar från Futon Company
Hi Lule,
Thank you for your feedback - we are pleased your shopping experience was great.
Kind regards,
Prisca
Good quality, stylish piece of furniture
Really pleased with this boot/coat rack. Beautiful wood, stylish, good size to accommodate 4 pairs of boots and several jackets. Easy to assemble.
18 september 2026
Svar från Futon Company
Dear Julia,
Pleased the Parker Shoe Bench & Hanger works in your home.
Best wishes,
Prisca
Bought for in-laws
Bought for in-laws, quick delivery to a room of their choice.
Easy to build up and looks smart too.
Father in-law says it's comfy.
17 september 2026
Svar från Futon Company
Hey Ian,
Glad the Whisper Sofa Bed is perfect for your in-laws!
Kind regards,
Prisca
Perfect Size
Found what we wanted, a clothes and shoe rack storage that was small enough for our hallway. It is perfect. It's oak, lovely colour and ideal size for our space. Delivery was quick and I was informed all the way from ordering to delivery.
18 september 2026
Svar från Futon Company
Hi Emma - we appreciate your 5 star review!
Kind regards,
Prisca
Excellent product
Excellent product. So pleased with the quality, look and comfort of my new futon. Excellent customer service in branch also and fast delivery. 10/10.
31 augusti 2026
Svar från Futon Company
Hi Sue,
Many thanks for your kind review - your feedback is much appreciated.
Kind regards,
Prisca
Broken zip & late delivery
Bought Bedroom Storage - Canvas Underbed Suitcase LARGE (100x50x18cm), firstly it took over 2 weeks to be delivered, and then the zip on one of them has broken and so now no longer works
21 september 2026
Omdöme utan inbjudan
Svar från Futon Company
Dear Cameron,
We are terribly sorry to learn this - any assistance with recent or old orders, please contact directly via help@futoncompany.co.uk. Our Customer Service Team are always ready to help.
Best wishes,
Prisca
Quality goods
The coffee table I ordered arrived a week earlier than expected. The table is of excellent quality and great value
16 september 2026
Svar från Futon Company
Hey David,
Thank you for your review - glad the Vista Table looks great!
Kind regards,
Prisca
The person running the shop was aloof…
The person running the shop was aloof and unfriendly, made
No effort to help when I wanted to buy mirror that was in sale but display.model was the only one in shop. Definitely wouldn’t go in TW
Shop again. Product I bought is fine if a bit ‘orange’
17 september 2026
Svar från Futon Company
Hey Vallerie,
We are sorry to learn your shopping experience was not as expected. We appreciate you raising this with us.
Best wishes,
Prisca
Delivery was not perfect
Delivery was not perfect, 1 item did not get loaded. Otherwise we were very impressed with our Fiton experience 😃
17 september 2026
Svar från Futon Company
Thank you John for sharing your review with us & for your 4 star rating! We hope the next time you shop with us, we get a 5star :)
All the best,
Prisca
Top notch quality furniture made from…
Top notch quality furniture made from such sustainable sources and really practical yet stylish designs! Delivery caam reasonably quickly and was a breeze to assemble with just standard hand tools (pliers and a screwdriver).
11 september 2026
Svar från Futon Company
Hi James,
We appreciate your 5 star review - we hope your Mini Desk & Retoro Chair look great!
Kind regards,
Prisca
Excellent service and products
I visited our local store here in Plymouth where we were given excellent service and fantastic advice about what to buy.
10 september 2026
Svar från Futon Company
Hi Lucy,
We appreciate your 5 star review!
Kind regards,
Prisca
Good value
*Purchased a compact bamboo desk- good product and great value. Relatively straightforward assembly.
*Easy collection from store to save paying the additional delivery fee.
*Would recommend.
10 september 2026
Svar från Futon Company
Dear Elizabeth,
Thank you for your great review - hope the Toby Desk looks great!
Kind regards,
Prisca
Discovered their store in Leeds
Discovered their store in Leeds. Really helpful staff who suggested items that would suit my needs. Went straight home and ordered 2 bedside tables & various storage units. Good delivery communication. Items arrived well packaged. Really pleased with all the items I ordered. In all it was a very positive experience and I would purchase from them again.
17 september 2026
Svar från Futon Company
Hi Helen,
Your review has left a smile on our faces.
Kind regards,
Prisca
Polite professional service
Polite professional service. Ready for collection as stated. Great price. Recommend the company.
10 september 2026
Svar från Futon Company
Dear Steven
Your 5 star rating is much appreciated.
All the best,
Prisca
The ordering and delivery were fine
The ordering and delivery were all fine. What caused a little distress was the description on the email which stated the cover I order was for a bi-fold not a single fold. It wasn't until the product arrived that my fears were settled.
10 september 2026
Svar från Futon Company
Hey Micky,
Many thanks for your review - we apologise for the confusion with the wording. In future, please contact us at help@futoncompany.co.uk, our team will offer advise or confirmation.
Kind regards,
Prisca
Part nostalgia
It was part nostalgia. I loved the Futon company but thought it had left the high street. So pleased to see new shop opened. And my goodness the choice is amazing. I could buy everything but alas I haven’t got the room. I will definitely be buying my next bed there. I bought a lovely throw and jewellery box. I am so pleased with them.
16 september 2026
Svar från Futon Company
Hi Monique,
We are super happy to have a branch in Reading! We look forward to your future visits :)
Kind regards,
Prisca
Nice piece of furniture ,quick…
Nice piece of furniture ,quick delivery.
Easy to assemble.
9 september 2026
Svar från Futon Company
Hi Susan,
Pleased you love the Suratto TV Table.
Kind regards,
Prisca
Excellent
Both the cushion covers and sofa bed cover are great and they were delivered on time
17 september 2026
Svar från Futon Company
Dear Customer.
We are pleased your sofa bed looks great with the Aldeburgh Navy Blue Cover.
Kind regards,
Prisca
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