Loved browsing in your shop in York where you had many items of quality reasonably priced and also sale items with good reductions. Didn’t buy anything but on returning home decided to browse your w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery is very slow unless you pay £28. I bought a futon off them, needed it urgently so I contacted them to cancel and get it elsewhere much faster. They said they couldn’t cancel it and advised f... Se mer
Företaget har svarat
A happy with my purchase of two usefully sized tote bags. A very eye catching, vibrant design on good quality fabric with perfectly sized straps. Clear, precise information about each product on an... Se mer
Företaget har svarat
Great company to deal with staffed by real people in the UK. Having placed an order online I had a slight issue with the product I received. Was helped over the phone to locate my nearest store whi... Se mer
Företagsinformation
Skrivet av företaget
Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you.
Kontaktuppgifter
2nd Floor, Doric House, 128-132 Station Road, E4 6AB, Chingford, Storbritannien
- 0345 609 4455
- help@futoncompany.co.uk
- www.futoncompany.co.uk
4,5
Utmärkt
16 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The ordering and delivery were fine
The ordering and delivery were all fine. What caused a little distress was the description on the email which stated the cover I order was for a bi-fold not a single fold. It wasn't until the product arrived that my fears were settled.
10 september 2026
Svar från Futon Company
Hey Micky,
Many thanks for your review - we apologise for the confusion with the wording. In future, please contact us at help@futoncompany.co.uk, our team will offer advise or confirmation.
Kind regards,
Prisca
Part nostalgia
It was part nostalgia. I loved the Futon company but thought it had left the high street. So pleased to see new shop opened. And my goodness the choice is amazing. I could buy everything but alas I haven’t got the room. I will definitely be buying my next bed there. I bought a lovely throw and jewellery box. I am so pleased with them.
16 september 2026
Svar från Futon Company
Hi Monique,
We are super happy to have a branch in Reading! We look forward to your future visits :)
Kind regards,
Prisca
Nice piece of furniture ,quick…
Nice piece of furniture ,quick delivery.
Easy to assemble.
9 september 2026
Svar från Futon Company
Hi Susan,
Pleased you love the Suratto TV Table.
Kind regards,
Prisca
Excellent
Both the cushion covers and sofa bed cover are great and they were delivered on time
17 september 2026
Svar från Futon Company
Dear Customer.
We are pleased your sofa bed looks great with the Aldeburgh Navy Blue Cover.
Kind regards,
Prisca
Svar från Futon Company
Hi Judy,
Pleased the Acacia Bath Tray caught your eye.
Kind regards,
Prisca
Relatively tricky to assemble.
Relatively tricky to assemble.
Futon itself is thinnish,squishy,not like solid,firm futon I am used to.
But overall,OK,and it is as decribed.
17 september 2026
Svar från Futon Company
Hi John,
Many thanks for your review - I'm sorry to learn the assembly did not read as straight forward. I have raised this with the relevant team. We are pleased the Titch Sofa Bed looks great nw.
Kind regards,
Prisca
Great product
Great product. It looks fantastic now but it was difficult to order a bulb to fit. We tried a ses candle (too high) and golf ball (too wide) but both didn’t fit. So clearer information about which size bulb is suitable or even a bulb supplied would be helpful.
16 september 2026
Svar från Futon Company
Dear Customer
Thank you for sharing your honest review - I have passed on your commentary to the relevant team.
Kind regards,
Prisca
The sales associate was polite and very…
The sales associate was polite and very knowledgeable about the products. Highly recommend.
9 september 2026
Svar från Futon Company
Hey Harold,
Thank you for visiting one of our stores - we look forward to your next visit.
Best wishes,
Prisca
Easy to love
Was able to order on line and pick up at a shop near me. The staff there (Finchley Road) are always super friendly and helpful.
9 september 2026
Svar från Futon Company
Dear Jochem,
Pleased the Paradise Tote Bag is so loveable!
Kind regards,
Prisca
LOVELY BAGS
The order arrived promptly.
The bags are for my granddaughters' Christmas Stockings. I'm sure they will love them.
16 september 2026
Svar från Futon Company
Hi Christine,
We hope your granddaughters love the Paradise Corded Tote Bags :)
All the best,
Prisca
Great item, not so great shipping courier
Ordered the ‘air bench’, was ideal for what we needed and very easy to assemble. Looked like the photos and was the correct measurements. It’s definitely not a ‘bench’ as would not take the weight of a child let alone an adult, but we anticipated it would not be strong enough for sitting and are happy enough with the storage for shoes etc.
The shipping process was very slow, which is sad as it appeared to be a third part issue rather than The Futon Company. It said it required a signature and was due to arrive on a given day so I made sure I was home for this, but it didn’t turn up until 5 days after (around 10 days after purchasing). I did contact the courier (APC) directly but they gave unclear and vague shipping instructions. Would be worth The Futon Company looking into this as it has put me off ordering from the website again if this courier is involved.
9 september 2026
Svar från Futon Company
Dear Senna
Thank you for your review and feedback. We have taken your comments on board and will work to find a resolution.
Kind regards,
Prisca
top quality furniture and super helpful staff
I visited the Oxford shop recently to order a sofa bed and the staff there, Vickie and Haroldas, were very knowledgable and answered all my questions about dimensions patiently and advised wisely. When there had been an issue with delivery, Vickie went out of her way to ensure that the bed was delivered on time, and now we have a top quality piece of furniture at a very reasonable price. I had been so impressed by the professionalism shown and will not hesitate to buy from them again.
23 september 2026
Omdöme utan inbjudan
Svar från Futon Company
Thank you Liu for your 5 star rating - we are pleased your shopping experience the Oxford Branch was 5 star! We hope to see you soon.
Kind regards,
Prisca
Love the product
Love the product. Communication could have been a bit better and shop staff could have been a bit friendlier
8 september 2026
Svar från Futon Company
Hey Leo,
We are sorry to learn our communication let us down on this occasion. We will take your comments on board.
All the best,
Prisca
Excellent shopping experience
Shopping at The Futon Company has been a really excellent process. Adam was extremely helpful last week and again today when we returned to make the purchases. Adam is knowledgeable and very helpful but not at all ‘pushy’ - a perfect balance!
The quality of the furniture and choices are very good indeed and the pieces chosen should be perfect for the limited size of the setting. Delivery cost and option is really valued.
Adam was a key factor in the decision to stay with Futon rather than research elsewhere. He is an asset to the company. Thank you.
22 september 2026
Omdöme utan inbjudan
Svar från Futon Company
Hi Ann,
Many thanks for taking the time to leave us a brilliant review - your feedback has a left a smile on our faces. We hope to see you soon.
Kind regards,
Prisca
Svar från Futon Company
Dear Customer,
Pleased the Rounded Ladder Shelf looks great. We hope to not be let down by the third party delivery courier on your next shopping experience.
Kind regards,
Prisca
Oak Loop Futon…
Ordered the Oak Loop Futon as a guest bed after an excellent customer service experience given by Annabel in the Exeter store. Hoping she got some recognition for the sale, as unable to put the order on in store using PayPal. Also excellent after service when we picked it up. The Futon is very well made, using good quality materials. Happy with my purchase. Thanks 🙏
13 september 2026
Svar från Futon Company
Thank you for your brilliant review - your feedback is much appreciated and Annabel will be certainly recognised for her fantastic assistance.
Best wishes,
Prisca
Svar från Futon Company
Hey Mr Chan,
Thank you for sharing your feedback with us - glad the Parker Wide Shoe Bench & Hanger caught your eye.
Kind regards,
Prisca
The product in general is…
The product in general is value-for-money, though a higher wood quality (not a mixture of different wood type pieces), is expected.
31 augusti 2026
Svar från Futon Company
Dear Evan,
Your feedback is much appreciated.
Kind regards,
Prisca
Fantastic company..Great product..Great…
Fantastic company..Great product..Great delivery ..Lovely people to deal with..My futon is beautiful great quality and beautiful oak.We were able to build in 2 hours..Can't praise this company enough..Will definitely buy from this company again..5 star all the way...
13 september 2026
Svar från Futon Company
Thank you Irene for your fantastic review - it has left a smile on all of our faces. We hope to assist you again, in the near future.
Best wishes,
Prisca
The delivery was on time
The delivery was on time. I am very pleased with the product
6 september 2026
Svar från Futon Company
Hey Michelle,
We are pleased the Ultimate Futon Mattress is as expected.
All the best,
Prisca
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.