Futon Company Omdömen 

Outstanding service from Vickie in the Oxford branch

Received promptly, easy to assemble.

This jewellery cabinet is perfect.
The quality is superb. The mirror is a fabulous accessory to my bedroom. I love it.

Beautiful room divider screen, easy to build. Always happy with purchases from the futon company
Fast delivery too

Wrong assembly instructions for day bed, still waiting the correct ones , no reply to email request, giving one star as there’s no zero.

I’ve just bought an oak stool. It looks great and is sturdy. Delivery was on time

A happy with my purchase of two usefully sized tote bags. A very eye catching, vibrant design on good quality fabric with perfectly sized straps.
Clear, precise information about each product on an easy to navigate website.

Excellent customer service & good quality items

Speedy delivery but most importantly, the mattress is so comfy. Bye bye bad back, literally in a few nights my back was feeling better.

I visited the Tottenham Court Road store on Sunday the 11th of October.
Santiago was incredibly helpful and professional. He took the time to show me the different sofa futon options ( which I did not understand when I saw them online) and answer my questions.
Even with some technical issues with the computer, he remained patient and made sure I received a personalised quote link.
Thank you, Santiago, for your kindness and excellent customer service. It was truly appreciated!

Staff were knowledgeable and helpful. Delivery was good. The product is good.

All items arrived safely and in good condition, the textiles all have a nice feeling to them, everything looks a good quality. I'm really happy with my purchase!

I only didn't give 5 stars as I think the pillow stuffing should have some sort of packaging wrapped around it, like how the cover is in a plastic bag, just in case it could get torn.

When I opened the box with a sharp blade I got worried I might've damaged the pillow stuffing, thankfully it was all fine.

Quality chairs, comfortable. Quite pricey but the gentle swivel is good for dining table. Delivery on time. Installation straight forward. Very pleased.

The Tunbridge Wells store is brilliant! always beautifully arranged, and the team very friendly and welcoming and knowledgeable, especially the manager, she's been here for years. I always bring friends and family when they are visiting, and there are always new things to see. !

Purchased two lamps. One perfect the other does not work. Not impressed. Problem still not resolved.

hi quality products which are stylish and practical.

I loved the product I received but my in store experience was to put it mildly bizarre. I paid for my order and up to that point there were no issues, however the pay point did not produce a receipt. I calmly said I would wait for the assistant to sort it out as she just said she could do it the next day when someone else was available. As I’d just spent over £300 I didn’t want to leave without proof of payment so requested an email receipt. This didn’t come through and the phone signal was non existent in the shop so even though I tried to check my banking to see if it had gone through I couldn’t. The shop assistant went downstairs to phone someone about the till issues and after about 5 minutes returned crying hysterically. I’m not sure what was said to her but I then offered to step outside the shop to try and get phone reception to check my banking. It had gone through so I went back into the shop to say I’d got a “receipt” and left. I felt really uncomfortable for just asking for a receipt and her crying outburst. In regards to the product I love it and it was delivered promptly but I’d probably order online in future.

In the Futon shop it was easy to identify the mattress I was looking for, having used futons for the last forty years I knew exactly what I wanted.

Before my current purchase I last bought a futon from your company in 2015. On that occasion my old futon was taken away by your company and I was therefore very disappointed that you no longer offer this service .
It caused me no end of trouble and costs to dispose of my old futon so overall I was not very happy.