Furniture Village - Straiton Omdömen 

What an experience visited shop in edinburgh staff were brillant, then came home and ordered evrrything, if you havent been, get going was in my element

The staff at the showroom were very knowledgeable and did not rush us into making a decision. They repeatedly offered us tea and coffee which was nice.

Harry at the straiton branch was amazing from the moment we entered. He wasn’t pushy in the slightest and had amazing customer service will definitely be back.

Great service and saw exactly what we wanted .

All recent visits and delivery service have been excellent. Most recently visited to purchase 2 extra cushions for our sofa. No problem with our request and great friendly service, this time from Robert, who coincidentally sold us a new car from his previous place of employment 10 years ago! Just goes to show doesn’t matter what you’re selling, good customer service is good customer service. 👏

Tom Lawson’s assistance was fabulous. Offered refreshments (the oatmeal cookies were delicious!)
Gave us time to consider what we wanted; annswered all of our questions; provided helpful opinions.
Helped us through the purchase process.

I have already had furniture from the Edinburgh store, so this was a return visit. Roger Singh was very helpful and friendly. Thank you Roger. My experience with Furniture Village has been nothing but positive, from the in store staff to the delivery drivers. Thank you 😀

Great choice all in the one place. Staff very knowledgeable and very helpful. Roger Singh was able to show us various options and couldn't be more helpful in making our choice.

The quality of the furniture is good - But that is the only positive about this company.
Their delivery /customer / complaint services are very poor. I've ordered a wardrobe on March 22nd with a commitment of 1-3 weeks delivery. Till now, it is not been delivered (a broken wardrobe was attempted to deliver few days back). I am still chasing on my own.

So if anyone looking for a fast delivery and proper customer handling - this is not a good place

Based on your below reply - I've emailed the details, but not expecting your team to do anything useful. It is just for trustpilot review sake - your team is
showcasing.

UPDATE (9th May) : Please be aware that this company (Edinburgh stores) is very unprofessional and unethical in handling customers. For no fault on customer side, they behave with very poor ethics. very unpleasant experience.

We have bought several items of furniture from this store over the past few years since they opened up their new store in Edinburgh. What brings us back is the quality and style. Everything is so classy looking.
Staff are always helpful and spend plenty of time with you. We've had dealings with Jordan, Hailey and Keith as salespersons from this store.

Great experience with Tom today fixing our sofa. Super helpful and informative would highly recommend cheers Tom!!

Showroom was clean and tidy. Staff were all friendly. Tom Lawson was our advisor. He was polite, attentive and knowledgable. He gave us various options and didn’t pressure us. Once we had decided on the table and chairs he worked out a good deal for us. Delivery had been planned in. Would recommend.

We had fantastic advice from Jordan Woods and he showed us exactly what we were looking for. Now we have measured the space at home, given the information we needed, we will be happy to make an order next week.

Tom was excellent.

We were kept up to date with completion of the sofa plus the delivery date. Also kept up to date with the delivery by text up to timings. The delivery men Rab and John were very helpful and polite also answering any questions.

Tom Lawson very helpful and gave us great guidance Tom made our purchasing experience first class. Many thanks

Tom was most helpful and knowledgeable and helped me enormously. I’m very happy with my purchase even though I only came in to look!!

One star for the salesperson who was very good and professional. Minus four stars for the service after purchase. Delivery was diabolical whilst we watched our delivery being thrown out of van and the driver using Stanley knife to open package and he sliced open suites. This then showed how flimsy the materials are inside and out After service awful have had to fight for a refund. Took seven phone calls to get someone to call to get refund. Wouldn’t recommend as after service is awful

Very very nice gentleman.

We placed an order with Furniture Village Straiton simply because the product was at the best price and even after a couple of visits there was absolutely no pressure to make a purchase but always an offer of a cup of coffee. So we ordered a Tempure mattress and a bed base with headboard. About 4 weeks after this we changed our mind and wanted to change the type of bed base and keep the mattress part of the order the same. As a solicitor, it was clear to me that this would be our problem to solve. We had agreed a contract of sale with Furniture Village and I fully expected to pay a reasonable cancellation charge for the bed base we no longer wanted. I was really delighted when they agreed to cancel and replace the bed base and actually offer us a refund on the small difference. I doubt many furniture retailers would do this these days. Based on this, and the non-pushy, down to earth, approachable service and guidance offered by all the people we met at this branch, I will look no further next time i'm in the market. These are nice folk, selling nice furniture.