Furniture Village - Staines Omdömen 

Robin Sydney was very helpful. He made us a lovely cup of coffee and tea . We had a nice chat and had a laugh.

Great service

Very helpful, over the moon with my purchase, and it was in the sale, so even better

I bought a mattress recommended by the salesman who was not pushy with selling but listened to my needs and I took his advice, it was delivered by friendly delivery men who kindly put the old mattress in my garage for me as my husband and I are both in our 90’s. The mattress had to ‘inflate’ itself which took a few hours. It was a bit too high and soft and we had difficulty getting into bed and unfortunately had to ask for it to be returned. This has taken a good few weeks, I chased it at the shop who told me they were awaiting a decision from the supplier.
Today I contacted Abi on the website chat, he looked into my case and has hopefully resolved the issue and I should hear from the supplier in 3-4 working days as to when the mattress will be collected. Polite and efficient service.

Great service and advice from Gouldi
Was delivered by Hatim and Mohsin who took great care to deliver and assemble the furniture.

Very happy with our experience at Furniture village.
Robin was very helpful and friendly.
The price was good and we will definitely use again.

I had to wait about three months for the delivery, but aside from that, their furniture is excellent. The delivery men, Tom and Colin, were professional, polite, and helpful. They assembled the furniture nicely and explained everything I needed to know.

Easy order, fast and careful delivery

We had Liz Popowicz help us out, she was very friendly and helped to take the stress out of finding our new mattress. The hot chocolate was also a nice touch! Would highly recommend

Very good thr men were excellent who put the furniture together

Raj was very very helpful

Very attentive and knowledgeable sales man

Excellent service, they are so quick sufficient and very clean job. Very friendly 😊

Large range of furniture….no pressure from salesman who was really helpful when asked

Liz was amazing! She took her time with us, ensuring we never felt rushed while providing detailed information on every product we were interested in. She was also very helpful with add-ons, providing accurate details that made our decision easy. We’ll definitely be back!

Raj provided a truly professional, pressure -free experience. He offered expert advice on a vast selection of high quality products and helped to curate the perfect "full package" with thoughtful recommendations for extras. To top it off, the order arrived on time, securely wrapped, and exceeded expectations.

Amazing customer service from ROBIN SYDNEY in Staines Upon Thames branch. Excellent sales consultant with very good product knowledge, great attitude and most importantly very patient and polite. He really did bend over backwards to help us! Thanks Robin, we can’t wait for our sofa and dining chairs to arrive!
Ludmilla and Milos

Very good customer service

Unfortunately the table we purchased from Furniture Village developed a design fault! Having contacted the customer support team we were immensely pleased with the service we received😊. We have had emails and phone calls from Donna from the Care team, who has keep us up to date every step of the way. It has been a pleasure dealing with Donna who is a credit to FV! C&J Copus

Staff weren’t pushy but were helpful in answering all our questions noting this was our first sofa purchase. Provided us with all the information of extras which allowed us to make our own informative decision. Sofa has since been delivered and is great! Laura took our booking, easy to chat to, knowledgeable and would definitely recommend.