Furniture Village - Staines Omdömen 

I contacted Furniture Village to inform them that the order my brother had placed, needed to be cancelled as he'd passed away and no longer had use for a sofa, foot stool and recliner chair. The employee I spoke to assured me that the order had been cancelled. Why then, did an email pop up saying the order had been placed again on 17th March 2026? Strange for my brother to be able to do this from the grave. I want answers ASAP

Syed is very helpful in out purchases and helps a lot with the free cookies

Person who helped me was very helpful and friendly.

I was looking for a bed headboard & had trouble choosing the fabric colour & the shop assistant came to help me. She was very helpful & I finally bought the headboard.

Gouldi was absolutely brilliant, we had no idea as to what we really wanted. He was so patient with us, he explained the different types of seating, even gave us demonstrations on some of reclining sofa/chairs. He didn't rush us and most importantly he didnt pressure us to make up our minds. He certainly is an asset to Furniture Village

Fantastic service from Liz. Very thorough and helpful. ⭐️⭐️⭐️⭐️⭐️

Raj was very informative and patient with my daughter who has some learning difficulties. He advised us how to test the mattress for the most comfort which is very important to us.

Syed was amazing! He was extremely helpful, walked me through the different options available, and made sure I got a good mattress and frame for a good price!

Mr. Raj Singh proper Sales Man look after during the Stains Shop.

A nice calm atmosphere and very helpful staff
Not too pushy but pointed out discounts

Such lovely staff, very helpful and attentive. Our salesman, Robin, was such a great help and gave us information on how to track our order. Overall great customer service, offering us tea and coffee and made us feel welcome throughout the whole experience.

I was looked after very well. Salesman was helpful and knowledgeable.

Well I didn't feel pressurised I didn't feel intimidated i had a relaxing and comfortable experience the assistant was very kind and helpful which made it enjoyable to purchase my goods so therefore I would like to say thank you and keep up the good work

Goldi was helpful without being too sales orientated or pushy

Good service, no pressure to buy, felt confident that the seller knew the product. Easy and smooth payment process

Helpful , friendly member of staff

Lady was very helpful

I had visited the Staines branch with my daughter and we were served by Syed . We were looking for a sofa and also a dining
table set. Syed was extremely polite and professional and gave us invaluable advice while choosing our furniture. He was super patient with us as we took our time in deciding and also visited the store a few times. Syed made us feel like valuable customers and we were very well looked after throughout the subsequent purchase and delivery- so much so that we went back and ordered a further item. Initially I thought it was more than I would want to pay but it was worth every penny as we received a first class customer service which is rare these days. The quality of the dining furniture and sofa were of a high standard. Thank you Syed!

On visiting your store in Staines last week, your lovely sales person Gouldi Souni was amazing.
He gave my mum lots of time to look at what we needed to buy and gave options that would work really well for her.
Gouldi was very friendly and professional and I would definitely recommend this store for furnishing your home
Also I was very impressed with Gouldi’s knowledge of the products he sells !!! And luckily for us at that time, the store had some really great deals on, which we were able to take advantage of