Fuelman Omdömen 

Pretty much the same experience as everyone else. Every month we were charged late fees, high risk fees, monthly billing cycle fees. They would amount to anywhere from $50 to $3,000. I would call every month to question them. Some months I was told that our corporate credit score dropped and some months I was told our payment was late. Our credit score never dropped. Their statement reflected our payment was on time. Every month I would spend about an hour on the phone or on hold with them. I would have to fight with them to get it credited on the next month's statement. I told them multiple times that if I kept getting the fees, I would close my account. It wasn't worth my time every month to fight with them. Finally, after six straight months of fees, we stopped using the cards and closed the account. After two months of the account being closed, we are still getting calls about money we owe. I am still spending an hour a month on the phone with them to get the fees removed from our account. If you use them, check your statement carefully. If you are thinking about using them, don't if you value your time.

If I could give Fuelman a Big Fat Zero Star I would. It's hard to get in your account through customer service, closed my account and they kept it open. It took 4 months for them to closed account. This was in March. I been waiting for my refund since then, and they said it will only take 8 weeks as you can see it is way over 8 weeks. I have called and sent emails no response or answers. NEVER WILL EVER USE FUELMAN. RUN FROM THIS COMPANY OR YOU WILL REGRET IT!!!

I have tracked the spending with our company, comparing our receipts from the pump to their actual billing statements. We are charged huge amounts of fees, and they dont tell you that. They claim you get a discount when in all actualities they are robbing you. I am closing our account. You may as well pay at the pump saving the extra expenses. No more FUELMAN! Since Jan (its now August) we have spent almost two grand in fees and charges alone. No more! I suggest you create a spreadsheet and do your comparisons soon before you lose much more money to companies like this.

Update: spoke to representative today about my maxed out account. Explained how my account was messed up. Explained how there systems was messed up to them. Acted like he was gonna help me and waive a late fee(mind you it was there fault) my account said $0 was due. He added another $100 to my account for no reason then took $75 off. So now my account is $25 higher than it was before I spoke to him. These people are crooks. Did it to me right after Christmas and again in mid summer. That is twice this year they have gotten me for over $200 in fees. So I am actually paying double for gas not saving anything. They are corrupt and need to be shut down. Talking to a lawyer today.

This company is full of deceit!! I have has thus card for almost a year and stopped using it 3 months ago. I have checked my account weekly since I've stopped using it and the balance has been zero up until today where u now have a $40.00 bill due tomorrow. It's Sunday and of course the billing department is closed and I'll have to call back. I don't know why I have this balance, as i stated before I have not used the card, and didn't plan to anymore, because they make up charges imo to stay in business. They bill you on trumped up charges then expect you to pay the next day or incur a $75 late charge. Customer service sucks, they sign you up for plus membership without your knowledge and then bill you for it. Like others have stated DO NOT GRT THIS CARD FOR YOUR BUSINESS!! The only reason I have not canceled the card is because it could count negatively against my business credit. I refuse to use this card anymore!! If I find a way to get rid of this account w/o ruining my credit I will do just that!!! Oh and the billing cycles vary from month to month depending on which date the 1st Monday is of the month. Your due date will change every month based on that rule too, which is how they get you with the late payment if you think your due date will be the same every month because it WON'T!! BEWARE!!!

Crooks with a badge to rip companies off with tremendous made up fees. Comdata is Fuelman also. Attorney General Office won’t do anything to this company neither, I wonder why?

Meredith is always incredibly prompt and helpful.

My company has had fuelman fleet card service for a year now. Took 6 months to get set up, which I should have taken as a sign. Since then, we have had atrocious late fees amounting to 30% of your statement balance for being one day late(happened on our first statement which came the day the payment was due). They will charge you $50 to set up ACH and $4.95 per ACH draw. Which in my opinion is ridiculous. We had a fraudulent card charge in April that was reported and form filed within 2 days of the transaction. They forced us to pay it and have yet to get a resolution or refund. Their customer service is beyond terrible. Our last statement had 10% added to every fueling. When we signed up, we were promised discounts, but we have never seen any discount on this program.

My account specialist is always helpful and on top of his game and Customer Service always seems to be very helpful when I need it the most

Terrible phone system. Finally got through, and trying to ask a question on our account and the rep just hung up. I can't get ahold of anyone? What is there to do except find a different company to work with.

This company's customer service and response time is terrible. I have been battling this company for almost two years now over a refund that was promised to me. Now I can't get anyone on the phone and email responses are few and far. I'm currently on hold now and have been for 52 minutes and counting. I'm at the point now where I'll just have to retain an attorney for a return of a $500 deposit

This company is so shady, they will send you a bill and then after you pay it they will send a different one with a different amount. Then next month you get a finance charge for the amount you didn't pay. They don't do it every month because that would be too obvious. They did it to me twice and now I'm done.

This company is atrocious. They recently cut our billing cycle from one month to two weeks for no apparent reason. We pay our bills easily. As someone in finance, I can say that this likely means the company is experiencing a serious cash issue. Bad sign.

The customer service is absolutely unacceptable. I've been on hold for an hour because their website won't work to allow me to pay.

So, due to this, I received a phone call from their very desperate collections department. The last time this happened, I had already paid the bill and had to explain that. Then I got the same call again the next day.

I would exhaust all other options before deciding to go with Fuelman.

Avoid. I took the advice from someone smuck on YouTube that this was a good starter business card to build credit. However, the entire experience from the beginning has been awful. They are disfuncional to say the least and they don't even report to the credit bureaus. Their customer service is the worst... they hire people that don't know how to speak English and it's hard to understand what they are saying... On top of that they don't know anything about anything when it comes to the account. If you are wanting to grow your business, but want to add problems and fees and wasted time to your business then this is the card for you.

ABSOLUTELY HORRIBLE COMPANY. So many hidden fees & a Per Card monthly charge just for the privilege of having an account with them, even when the bill is paid IN FULL every month. Got fed up so I called & paid the balance due in full on 6/7/23 & canceled the account. Just got another bill in the amount of $49.51 for "additional fees" even though the account was closed on 6/7/23 & hasn't even been used since early May. Took (5) calls & and hour of my time this morning because they kept "accidently" hanging up on me. Can not warn you enough not to never do business with this company EVER!!!

06-29-2023: They sent this lame reply confirming the account is paid in full BUT STILL WON'T CONFIRM THE ACCOUNT IS CLOSED & STOP CHARGING ME FEES EVERY MONTH!!

great service and quickly solved the issue

All issues & concerns were addressed appropriately. Thank You Dani@Fuelman

Answered all my questions and was very helpful.

Just ended a non-productive call with "Danny" of Fuelman. I was charged a $75 late fee for making my payment on my due date of 6/3 (Saturday) and it not being processed until Monday! Not to mention my initial limit of $5K being reduced by half with no explanation. The agent actually admitted to receiving payment on the due date but only offered to reduce the fraudulent late fee! As a small business owner, I cannot afford for this issue to hurt my credit! Please stay away from them!

Fuelman has more hidden fees than you can keep track of. Every time you call in you get a different answer and transferred or hung up on. They do not support their customer when there is fraud on your account. They promise credits and then add fees that cancel out the credit. I attempted to cancel the entire account for 3 wks and they continued to charge me and add fees even though we didn't have any active cards. If you don't want to waste a bunch of money stay away from this company.