Fuelman Omdömen 

I'll tell you what's wrong. $25/a month Fee $300 a year Subpar app always have trouble logging in. Very small check at the bottom of the payment center page. Easy to miss will make you Miss A payment After going through all the steps to submit it properly. Change of your net payment timeline out of the blue I was changed from a net 30 to a net 7 so 6 days from the date of your purchase, you will owe the money in addition to the 25 a month and if you Miss A payment, there is a $99 late fee. Attached that was initially 75, but also was changed recently Not to mention. Ask the representative if they could remove the late fee. Since this was one time in 2 years an a log in era with the app!! She informed me the only way to remove The $99 late fee is to sign up for the plus package. Which cost $40 a month? So one way or another, be prepared to be scammed.So Make sure to use auto pay. And be ready to be robbed at some point by the company.

All owner operators stay away from this company. i am saying from my experience. Every time i call they will give diffrent amount . i fuled for $1300 customer serivce called me and said i have $3000 balance. after
two weeks another guy called me and said i have $4000 balance. When i told guy i didn"t use your for card last two weeks immediately he hang up. Don"t use fuel card its a scam.

Fuelman’s customer service has never been that great. There is also NO GRACE with them for 1 late payment on the account in 6 YEARS of being a customer, not to mention the payment was only 1 DAY passed the due date. I’m not even refuting the late fee. I would just like the opportunity to pursue a credit limit increase - that is the whole reason the payment was late in the first place. Our fleet has grown and we are using our credit more quickly within the month than we used to, resulting in having to check the account multiple times per month to make mid-cycle payments so that our drivers don’t get stuck unable to fuel up in a timely manner. I don’t think we have ever in the history of the account requested a credit limit increase, and the thought occurred to me to look into it. I’m looking for the service to be easier to use, but Fuelman apparently does not want our business - a growing business adding additional vehicles each year. I have had better grace with credit card companies than with Fuelman. I would not recommend their services, there must be better options out there.

I recently went to Firestone to get a fleet vehicle serviced for my business. Unfortunately, I did not receive the service and was still charged $1,200 for a service I did not receive. Despite my attempts to resolve the issue, it took 2 months for Fuelman to sort out the problem. I highly recommend avoiding Fuelman and choosing another fleet card provider for your fleet vehicle needs.

What was your experience with Firestone when you attempted to resolve the issue?

Excellent company to work with knowledgeable staff in fuel industry, multiple products, fleet repair great company to work with. Thank you for helping my company succeed.

BEWARE!!!! PLEASE READ THIS BEFORE YOU SIGN UP!! We are a Vetran-owned subcontractor operating in Idaho and surrounding states with a decent-sized fleet of vehicles and equipment. We have had problems with Fuelman from day one. It takes 10 minutes to verify my account each time I would have to call in which is a lot! I had tried to use their maintenance service but when I did my guys would spend up to three hours trying to get the transactions processed until I finally had to use our company card. The operators are mostly from India. They speak fast broken English and are extremely rude to our vendors, myself, and my employees. They have even hung up on me, Vendors and employees trying to get help to pay for their transactions. This is only the beginning of the problems!!! During a period of less than 6 months, they started adding late fees to our account along with outrageous interest charges, undisclosed fees, etc. I was charged a total of $14,512.18 in late fees in five months! That's just the late fees! We paid the account off in full at the end of August and had a credit for overpayment for the entire month of September. When I requested a check for the overpayment they sent me an invoice the next week and added charges from June and July to cancel out the credit (those invoices were already paid) Then they decided to add a weekly risk payment of $10.50 so instead of issuing the credit to us they found another fee to screw us with! As if they haven't already taken enough from us. After reading many reviews this is common practice for Fuelman! It's time to contact legal over this. I encourage others to do the same unless Fuelman does the right thing and refunds all their egregious fees!

I couldn't believe my fuel bills were rising as much as they were. Then I realized we were getting the invoices late every month and paying late because of this. Then I saw the usurious fees being charged and couldn't believe this could be legal. This company is not in business to help reduce your fuel costs. It's in business to make a fortune on the late fees and other unidentifiable charges. They have billed me late fees of over $900.00 and over $800.00 which were almost half of what I should have been paying for the fuel. STEER CLEAR OF THIS CROOKED PLACE.

Having never bought a single gallon of fuel using their cards, due to their inability to even get truck numbers correct, I am canceling. The account representative Craig Berdahl is one of the most UNPROFFESIONAL reps I have ever dealt with. When you call me at 8pm on a Saturday night, someone had better be dead. Not trying to upsell me on more products.
I told Customer service to remove him as my account rep, and they said they were unable to, and that I would have to call Craig himself. I asked for his supervisor, who is only availble to employees, and was told he would contact me. Still waiting on that to happen. Been on hold now for 26 minutes waiting on my cancelation confirmation number.

USE AT YOUR OWN RISK!!!!

Just called sales to ask them a few questions, he just transferred me mid-sentence. Based on this interaction with two Fuelman employees, we will simply go with a different company. These company is a joke.

The worst customer service and billing departments I’ve ever had to deal with. This company is an absolute joke. AVOID AT ALL COST. Go somewhere else.

Great customer service! I had an issue with a bill and they were great in explaining it to me!

The customer service agent was helpful and professional.

Foremost, I strongly discourage considering this company for your needs. They appear to employ questionable practices, such as accumulating unwarranted charges, including late fees, particularly aggravating when their payment system's servers are persistently experiencing downtime. Additionally, one must endure a protracted interaction with their automated phone system for a substantial duration before finally connecting with a live representative, as my own experience attests. The process of closing my account proved to be an arduous journey, spanning over an hour. In truth, I'm not inclined to write unfavorable reviews, yet I feel compelled to share this experience, for the benefit of potential customers who may unwittingly face similar challenges. As they say, karma has its own way of working its course. yes this is a real review yes I was screwed out of my hard earned money. They also mange to get all my reviews taken down.

The cards always had issues from the start. Representatives could not get me logged in to my account for quite a while. Payment processing was a joke. I kept getting passed along to different people told to call different numbers. I just wanted to make a payment! My representative never responded to any of my emails, even when I told him o was going to cancel. Waste of time! Horrible!

Customer service is terrible. Was on hold for 62 minutes, talked to someone about an issue for 16 minutes, then was disconnected. Called back again talked for awhile, was disconnected AGAIN! Made the third call, still can not handle my issue. They will call me back at 3:00pm! We'll see.

After using fuelman, we are way more stressed than just paying with our company debit card at the pump and manually sorting fuel expenses/costs each week. Even with good credit and paying on time, we were surprised to be charged a late fee of $153, because "their system processing time" did not credit our payment on time. I understand companies have different processing times, but $153 for a late fee when it was not our fault? additionally, because of this we were placed in a "level 2 risk" category, which states in the fine print we are charged a fee of an additional $0.30/gal on top of the already high fuel prices. There are so many fees associated with this company, its unbelievable. Now we are running out of tylenol with all the headaches received from dealing with trying to cancel/close the account. If you are considering applying with them do yourself a favor and close the browser, unless you like throwing away hard earned money

Update: decided to close account, reached out to the fake response under this review with no communication on issue. Called customer care 5 times and ironically, the "call drops" as soon as we mention cancellation. Worst business practices ever experienced. Meanwhile we are still charged weekly document fees even though service has not been used for weeks

Never heard back from the email that was sent to that rep as well. Understand business sucks, defaults are high because of the aftermath of Covid 19 but I have a tax ID number and formed a corporation for many reasons including Corp Only. If that’s their new policy it should be disclosed before not after. I understand the loss factor but non disclosure is bad.

I applied for fule and maintenance card. I was told it will be master card could be used in any gas station, parts, mechanics, or oil change. I tried the card it was declined in many gas stations. Didn't work for oil change. Received calls from someone said he was my account manager. He was telling me I'm not using the card enough. If I don't use it every week they may suspend or decrease the limit. After 3 weeks the card stop working. Called and spoke with customer service. They told me they reinstated the card and I can use it. Tried multiple times in different places it didn't work. Called again and told it is fixed. Also tried didn't work. Called for third time they told me it is under review someone will call me shortly. I waited for a month didn't hear back. I called they told me it is handled by different department. Can't transfer me to them and can't do anything to help. So I told them I would like to cancel the card and move on. They transfered me to cancelation department. They lady who spoke with me told me I have to pay any balance I had then send an email. The card was suspended for 3 months. So I had zero balance. Sent the email after about a week received confirmation email from them. Six months after I received a bill for $40. I called they told me the a count is active and that was fleet fees. When I told them the account was closed they asked for prove so I sent the email. The reopened the account without my request after decrease the limit. Don't ever get that card they are scam.

Terrible company with terrible customer service