Fuelman Omdömen 

If I could give less than 1 star I would customer service was awful had 3 phone calls was put on hold for 10 mins and got disconnected with no call back been told 3 different things on why the app or website does not work would highly recommend choosing a different service

If I could give zero stars I would.

I have been paying Risk Based pricing for almost two years (almost $8,000), due to the fact their online payment portal crashes on a semi-regular basis. When I went to speak with someone in customer service, I was informed they do not make calls from the back office, they only email, which they hardly do. FANTASTIC CUSTOMER SERVICE!

When discussing which day of the week works best to pay the bill, five people gave me five different days. We have a growing number of professionals in my area looking for fuel cards and I cannot in good conscience recommend a company that can't be bothered to pick up a phone. No worries though Fuelman/Fleetcor, I will be cancelling my account with you and finding a fleet card that at least pretends they care about the customer.

Good Luck to anyone signing up with this joke of an organization.

Worst card ever. I was out of town forgot to pay the card my bill was 4045.00 I was 5 days late they charged me 2070.00 late fee they did reverse I had never been late. This month I get a risk fee assessed of 470.00 for being late the o e time last month, waiting to see if they will credit, however this fee is for being late once and will charge for 3 months are you kidding me.Done I don’t need a credit card that acts like the mafia. With these type of fees stay clear. Of this card. Never heard of this craziness.

I'm being generous with one star! I have been a loyal customer to FM for over 3 years averaging well over 5k a week. Never had an issue with my payments. Earlier this month my employee cards were compromised and charges upward of 14K were made all within one bill cycle! Note my credit limit was only 8K per month. I received no fraud alerts or any warnings. How FM allowed such charges to be approved is BEYOND my comprehension! Upon my knowledge I immediately informed FM of the incident, filled a police report and submitted a claim. Today, I received notification that my claim has been denied and that because I have over 10 cards and didn't have a pro or premium package that I am responsible for the charges?

This company was terrible to work with. they sent out cards that didn't work then customer service has been awful to deal with.
I'm now trying to cancel the card and they are making it very difficult.
I have three calls in to cancel and they keep sending to a different person to talk to. while they are charging there monthly fees.
Con artist

4 years with this company. And every mi th I have issues. Whether an employees card ia declined or balance is ridiculous and impossible.. it is Feb 10th. In January I made 8 payments total of between 1 and 2000 each payment....on Feb 5th my balance was paid up in get was 2000 negative I even chatted with someone on the website this day for a different reason and she aaod my balance was good and clear. My 7 employees use between 1500 ish to 2000 a week in fuel. On Feb 10th today I go to my acct so see if I need to make a parent of maybe 1500iah to keep balance due low. It shows my current balanced owed is 10,000. IN 5 DAYS??? IMPOSSIBLE. It shows my available balance is NEGATIVE 1400. I look thru all the card activity to see if I see anything out of ordinary NOPE nothing. Regular employee fuel charges totally MAYBE 1000 NOT EVEN. Hit chat with expert... closed cause it's sat. Call customer service number. Explain all to lady she says she has limited access to I need to call back Monday between 8 and 5pm. She SAS could be a. Glitch who know. I say MAAM, I HAVE EMPLOYEES WHO NEED FUEL TO WORK, TODAY IS SAT. THE BALANCE AVAILAVE IS NEGATIVE 1400 AS SHE POINTED OUT, SO WHAT DO I DO IF EMPLOYEES START SAYING THEIR CARD IA DECLINED??? I CANT SHIRUT DOWM MY COMPANY FOR 2 DAYS ALSO I HAVE EMPLOYEES IN DIFFERENT CITYS SO I CANT JUAT GO SWIPE A CC FOR EACH ONE TO GWT GAS. AHE SAYS SORRY AHE CANT DO AMYTHING. So I asked, so fuelman provides cards and services for fleet type companies, so if a compan6tjat uses guelman has amajor issue like this on weekends, they can't gwt any help until Momday? That's terrible. She says yes basically. An hour later I get the first call from an employee..ummm my fuel card got declined.... So not only is this an inconvenience but now fleetcor fuelman is affecting my business and making me lose money. This is I outrageous and unacceptable and terrible business practice. And I just read several articles about Fuelman/gleetcor getting sued/people filing complaints after having undisclosed hidden fees added to their bills/furlman not honoring its claim of saving customers money on fuel cost. Im so done with this company. We have atleast 10 active fuel card, the fuelman maintenance program, the fuelman Mastercard credit card, got all of it. Yet we still can't get assistance when needed a not messed up bill, nor having declined cards etc.

We have 26 trucks. Sometimes we travel long distances my bill can be anywhere from 20-35k a month. We've been around for 3 years and have perfect credit. The problem with fuelman is their website. When we go to pay the bill it will take you to another website. That website to collect payment will say our balance is negative. When 5 a negative balance it will not take payment. We have screenshots proving the payment will not be taken. Then at the end of the month they have feed us for $5000. That's right 5k. The first time this happened they refunded it after many phone calls. But now they tack on a "high risk" fee of 990 dollars a month. Now it has happened again and i can't get an answer. Yes another 5k fee. Calls are atleast 1 hour wait. I have sent several emails out. No reply. Hands down worst fuel card out there. Please apply anywhere else.

Horrendous company. Riddled with fees. Charges and fees are borderline theft. Just use a credit card.

The absolute worst experience in the short four months I have been with the company. They’re online system has trouble taking your payments so if you are ever late, they will lock your gas cards. The customer service rep Blake had the audacity to tell me that he was unavailable to help because he was “traveling.” Well, guess what - I was also traveling - when all this happened and had to have my banker wire a payment and it still took them three days to get it all figured out. They claimed the original payment didn’t go through because of NSF although I’ve always carried a balance of over 100K in my checking account. Can’t wait to see what games they play when I cancel my account.

As to your response - don’t even!! you guys didn’t give two craps about my gas cards being shut off and the fact that my installers couldn’t get fuel. My payment didn’t go through and you didn’t inform me until three days later. I had little ability to do anything about it because I was “traveling”. Then, you couldn’t find my wire. Then you told me my fuel cards wouldn’t be restored until the 31st. So, don’t even say that you wished you had had the ability to help me out!!

Update - So I knew they were going to hit me with a late fee…. 316$ late fee!!! And now…. I see a second $39 charge for some “network pricing” that I didn’t authorize. I’ve already switched my fleet so these fellas can eat a d&@&!!

Update - so I’m filing a complaint with the Consumer Finance Protection Bureau. Their credit card charges fees that are not disclosed and their payment platform is “purposeful” in not allowing payments to go through so that you incur their 17.9% late fee.

The man that helped me was very knowledgeable and helped with all my concerns.

Wonder why 67% of Fuelman's reviews are 1-Star??

Scam like telling me their Fuelman card is valid everywhere yet it's basically only at Chevron/Mobil in
Southern California and both of these Gas providers average 60-90 cents PER GALLON higher.

SERVICE ("LACK OF") by my Sales Rep. Doug and his Regional Manager Cliff has been the LOWEST LEVEL POSSBILE as zero returned direct to Doug & Cliff voice & emails and even to the Corporate Office "so it's accross the board ZERO RESPECT for the Customer" who in this case was to be one of their new 17-Vehicle Account.

Even though I've never finalized setting up my acct. with vehicles and drivers due to the poor list of stations, I'm being invoiced now for month two (Dec. 2023 & Jan. 2024) even though I called to decline their "approved credit line offer" in November 2023 with "the Fuelman card won't work as not versatile enough, set up the VISA option so my drivers can go anywhere". NEVER HEARD BACK FROM THEM AFTER MY HALF DOZEN ATTEMPTS TO REACH THEM SO BEWARE....

Some customers service I call are rude and put u on hold and never come back

I wish I would have read the review before getting card they charge ridiculous late fee charges 155 on less then 500 for less then 15 days late, they make it impossible to set up auto payment then charged 200 late fee again. Please run horrible business and only wants to screw you. No reminder, no autopayment what is a busy business owner to do by get screwed by this company. Know I know why this guy chased me so hard to sign up!

If I could give a ZERO score I would. This company will steal your money, time, and energy dealing with them. There online system is very misleading. When you log into your account the user interface is very deceiving. You have some functionality but the billing system is terrible. They will fool you by giving a high limit, then reduce it 90%. You cannot make auto payments unless you download a form, fill it out, scan it, then email it to them for processing. This is 2024, why can't auto payment work better. It you are late "1" day, they will switch your account to bi-monthly billing. As a business owner, this does not make sense for a gas card. Their customer service is clueless and useless. AVOID THIS COMPANY!

I was a Fuelman customer for 2 years. I was well aware of all the fees that Fuelman applies to customers accounts. In order to avoid these fees, I always paid my bill in advance with the exception of one time. Since I paid my bills before they were due and invoiced I always had a running credit on my account. I went into my account this past spring and it showed no payment was due as I had credits on my account. I was questioning this, so I took a screen shot of my account's balance and e-mailed it to their customer service e-mail address. I never received an e-mail back. Then I called Fuelman. Some of their customer service team is based overseas with limited english skills. I showed them the screen shot of my account where the balance was $0. They did admit it was an error on their end and corrected it. Then I get hit with a "risk based" fee and some other fees as a result of their error. This time it was difficult to get these fees removed. I would not recommend Fuelman to anyone. In my opinion they are not customer centric.
Fuelman is very confusing when credits are on our account. It's also very hard to decipher in their online portal the actual price you paid for gas each time.

I have been running a business for 20 years with an 800+ credit score. It is the worst Credit Card Company and customer service I have ever dealt with in my career. They make it super complicated to set up auto pay. One person will tell you it's done, and a month later, you get all kinds of late fees, and someone else says it's never set up. Along with a $500+ high-risk fee!!! Check your statements and spend hours on the phone every month, or get robbed. The website is so frustrating. I would not recommend this to anyone who is trying to simplify their business. There have been lots of other problems. Finally, throwing in the hat and giving up on hoping that they will get better.

Trucking companies please stay away from this company. I have been using Fuelman since 2018 and all of a sudden now I am noticing on every one of my statements charges for $500 - $600 every time. That adds up to over $lk a month extra I'm paying. It says subject to level two pricing. I noticed it once before and called in and was told its according to your credit score. I look back at statements when I was at 740 and still it was on there. This is definitely my last week getting ripped off.