Fuelman Omdömen 

Charges exorbitant late fees. They even charged two late fees in one month. I carried a balance of $2171 and the late fee amount was $907 after being three days late.

Got a great credit line then one day All of a sudden my card was locked for no apparent reason. Customer Service said account was closed and had to re apply I was transferred 5 times and no one could give me a straight answer why my account was closed when my payments have been paid before due dates and paid in full ! No warnings no notices ! This Fuel Card is a Joke ! Do Not Use this company

The worst card ever
Got charged late fee, high risk fee ( even when im paying them on time) and had a statement the I was paying for for 3 months even when I pay the balances off and didn't use the cards for 3 months.

Seems to be a pattern. I have been locked out of my account twice now. I called 2 days ago and waited on hold for almost an hour waiting for the "correct department". I asked for someone to call me back as I don't have hours to wait on hold. I was told that was fine and no one ever called back. Just tried again, as now the payment is late. After 30 and being transferred 3 times I was told they couldn't discuss MY ACCOUNT with ME! I don't have the account number because they don't send paper bills. I asked them to send me a final paper bill so I can make the final payment and close the account. SHE SAID NO! This is the most ridiculous business model I have ever encountered. I am trying to pay the bill and can't. Please save yourself a lot of misery and do not use this company.

We stopped using this company several months ago because we constantly had issue logging in to our account. We also make requests on several occasions to send us the form to set up auto payments as this was not available to do on their dashboard. The customer features are ARCHAIC! Often we were locked out and left to wait until customer service hours (M-F 8-5) to resolve issues. For a service business that is constantly in the "Field" that is a challenge. We received a notice of late payment a few days ago and we haven't used the account in over 6 months. We again were locked out of the account. The representative would not unlock the login access, would not let us verify charges, would not send receive a list of charges or even discuss the account. We were instructed that could be provided when the bill was brought current. This practice of holding a customers business credit hostage to collect a debt and denying them the right to validate the debt is UNETHICAL!

I put up a $500 deposit over 2 yrs ago, never did get the approved card. Every time that I call about the refund, I'm transferred around several times to find the account. After the account is found, they say that it will be six to eight weeks to get my refund back. Every six to eight weeks I go through the same run around mention above. I ask to speak to higher person and told there is no one. I am sick and tired of chasing my money. This leaves me no choice but to file a law suit because like I said it's been over two years that they've had my money and refuse to release it . See you in court

We switched credit cards and I needed to cancel my account with Fuelman. They have been very difficult to deal with and refused to close my account the first time I called. The second time I called they verified all my information only to transfer me to someone else who needed to verify my information again and then place me on permahold! I will never use them again.

cannot get in contact with anyone over the phone and account is now locked so I am unable to make a payment. Horrible service do not recommend. I will be leaving other reviews to notify people of their poor business practice. If you have not please google their class action lawsuit

I was given a credit limit of over $1000. I paid the bill on time every month most monthly bill averaging about $300. However, because I did not utilize the entire credit limit, it was lowered to $250. At the time my bill was a litter over $300. Lowering the credit limit to $250 caused me to be over the credit limit. Therefore, Fuelman could charge me an over the limit fee for each day over the $250 limit.

Awful. As other reviews state, if you are a second late, they will charge 18+% late fee. In addition to numerous other charges. We were charged $1,227.58 for additional random fees. Insane. I immediately cancelled our account.

Don’t Do it. The worst company ever. The charge you all kind of fees without letting you know. Also their system was down and the representative reassured me that my payment would not be late that it will process on time just to find out 2 to 3 months later that they charge me late fees of $75. Called Customer Service to complain and told them to go back to the recorded call and she just told me there’s nothing she can do. That’s just horrible customer service. They don’t care. Don’t set your business up for failure with this company. Go with another company for your gas card

great customer service

Just received a monthly statement with $900 worth of fees. This company charges different fees without warning and are very expensive. I could see if they charged interest every 30 days for carrying a balance. Even that would be cheaper than these fees. But their balance is due within 10 days. So you can't even carry the balance.

Unable to get in contact with the account representative just horrible only able to speak with someone outside the country again leaving a review on trust pilot is the only way to get results

This company is absolutely HORRIBLE! They have angry, rude, and obnoxious representatives who get off on being disrespectful. Issues can't get resolved because some of the representatives are incapable and unwilling to provide even mediocre customer service. Instead of being professional they are ghetto (specifically Liz and Kala) who are malicious and should never work in customer service. I called six times attempting to speak with a manager. That has not happened yet. smh Ill take my business elsewhere.

WORST FLEET FUEL CARD EVER!!!! Please do not make this Rats richer than they already are. My worst experience ever had with this rats. Everything went well with them until I got behind one month payment because I went vacation and sent the bill by mail, big mistake I made they never got the check by the mail, and by the time I founded out that they never got the check by mail it was too late because I already have the 2nd cycle bills so together they were charging me $400 late fees $199 per month together. This is insane I have never seen any credit card company that charges this much on late fee. I called to see if they can help me out. Don’t waste your time they never did all they care is getting back their money and steal your money with this high interest late fee. I ended paid them my last final bill + $400 late fee and closed my account. I am done I rather purchase Gad @ Costco and get cash back. From now on I don’t trust any fleet gas card that all bunch of thieves.

I am currently having issues with this company. my dashboard is always messed up, my bills never add up. i pay it down to zero and its almost like my account doubles next invoice.... tried saying I didn't make a payment when i clearly did and caught them in a lie. (sure i was charged a 1,000 dollar late fee....) Went to pay a bill and had a 109,000 dollar balance.... Kinda hard to rack up 100k balance on a $40k limit..... mysteriously was fixed, then two weeks later my bill was back to an outrages number again. don't know what the glitch was, or is, but customer service is useless and no one seems to care to solve it. we will be canceling this company ASAP. By the way don't respond with we are so sorry if you wanna make it right contact me and make it right.

BEWARE!!!!! DO NOT DO BUSINESS WITH THESE PEOPLE! PREDATORY PRACTICES!!!!!
As others have stated, they find ways to charge outrageous fees by creating issues with your account. I received an invoice on 3/30 due 4/17. Went on vacation for 10 days. Went in to pay the invoice and noticed it was higher than I invoice. Paid it anyway on 4/11. Received a call 2 hours later saying my payment was late. I explained that I had just paid it a few hours ago. She confirmed the pending payment. I asked why was my balance higher than my invoice and she stated that I had late fees due to them changing the terms of my account from monthly to weekly and that I had 2 other invoices due that were created during the time that I was on vacation. I received no notice stating that the terms had been changed. When I asked for proof they were unable to provide it. I canceled on the spot. This is a scam!

Being honest first ,we were hung up on right after the first agent put forth little effort to solve the problem. The final agent immediately ,at the sound of her voice and professional approach made us calm and confident that our concern would be handled . The guy before made us feel like we had a problem. The lady didn’t approach it as a problem,but more like a situation that needed information. Awesome professionalism!

I have noticed Fuelman taking more money out of my bank account than I spent on fuel.Almost 650.00
I went back to first of 2023 and added up their bill.I also take a pic of every fuel reciept when I buy fuel and log it on my ELD AND GPS.I saw a overcharge of around 650.00 by Fuelman

it looks like Fuelman has over charged me right at 650.00 and they denie it but I have the proof in my pics of fuel reciepts and bank statements.
I called Fuelman today and was on the phone 35 minutes and got no satisfactory results.The agents says,we will refund you about 450.00 and it will take 6 to 8 weeks to get it to you in the mail.They apparently put me on some kind of pay in advance crap I didn`t agree too and knew nothing about.I asked about a 3 dollar fee and a 25 dollar fee.He says Fuelman updated their terms and conditions and I am being charged 5.99 a month for each card.

I want my 650.00 back fuelman,asap.Put it back in the bank you took it out of.

I have terms and conditions also,if it isn`t put back soon,I will go to your competition and use their fuel cards...in other words,your ass is fired,you greedy ass holes.Those are my terms and conditions

edit,I have been looking back thru my purchases and reciepts and Fuelman is adding about 30 cents a gal to the invoices and have been for some time.I have no idea why they are doing that.My credit is excellant and my score is around 800.I will call my States Attourney Generals office today and see what I can do legally.