Fuelman Omdömen 

Thinking we could save money and better track our fuel costs, we decided to go with a FuelMan account. What a HUGE mess we got ourselves into. We open an account, received our full cards and started using them daily. It wasn't until our cards were shut off at week 3 that they told us that they invoice every 2 weeks. We were already behind the 8 ball at that point. Rather than writing a check every 2 weeks (knowing the USPS is not timely anymore) we sat up our account to pay invoices on the FuelMan website. Recently our cards were locked again even though our account balance was $0. We called FuelMan no less that 4 times asking why our cards were shut off. Each call we were transferred to 2-3 different people, all who told us they cannot tell us why our cards were inactive. We finally got tired of the run-around and cancelled our account. We won't be going back to FuelMan.

EDIT - In all fairness FuelMan did reach out to us the day after I posted my review to make matters right. While we appreciate the phone call, we are keeping out options open at this time. This may be a case where their call-center did not have the information available to them to inform us why our account was locked even though our account balance was $0, and they did not have the ability to reactivate our account so we could continue to use our fuel cards.

Terrible. You can't make a payment unless you give them your bank account number and routing number. Which I refuse and they say I can't pay no other way. I'll see them in court. And they have customer service from other countries.

I have been calling since last week to try to get cards and pins for 4 new employees. There was a lot of noise at the call center, and it seemed they did not understand me. I have never had trouble like this before, except when they kept telling me I needed to do it a certain way, but it seemed they didn't know how to do it. They put me on hold to ask questions more than once. Then the call got dropped, and I had to try again to get in and answer all the questions just to proceed. I understand that part, that was Thursday. Then on Friday, I was able to speak with someone who knew a little more; we were able to get the names into the system, but she didn’t know how to give the PIN, so that was another big problem. Then she tried to explain to me how to go into the system (Driven), but that again seemed difficult. Again, the call dropped. There were more questions, but this time the operator told me that the password was wrong and the credit limit was incorrect, even though I set up the account many years ago. The credit balance was different, and the code was also wrong, but I had never changed it. Somehow, the company that entered the code information replaced a P with a T, which caused another issue. Today I called again and tried to finish entering the information so I could get the pins for all four cards. I hope I did it right, but it took four days when it would only take about 30 minutes to complete the task. Those were great days.

This company is a scam!!!!!!! When I got this card I was told 2,500 I was approved with a monthly payments . Once I jumped on the road and start using it the app had $500 . Then asked for $85 within a week . When I called to get this resolved the customer service lady had no answers . Then faked transferred me to another department and the phone hung up . I will be reporting this company today !!! Emails , phone calls recorded everything smh anybody looking for a fleet card don’t be me. SMH trash company

Brett was great with helping us get our account set up and training on how to use the fuel cards at the pump.

This is the worst fuel company! To pay the invoice online they want you to put in your sign-in and password to your bank account! I have never had to do this with my other vendors! So I called and she told me I owed $1884 and I told her my invoice was more. She said the system would not allow her to take more than what she showed was owed, so I paid it. I get my next statement and I have $700 of late fees!! You got to be kidding me!! EVERYONE STAY AWAY FROM THIS COMPANY!!

This company doesn't know what they're doing. Initially, they lowered my credit score. Then, they sent me a card with a $500 weekly limit. I got the card. A while later, they sent me a letter saying my credit limit was zero. I bought gas once. They withdrew $100 from my account, and I had made $46.04. They kept the rest.
The weirdest thing is that companies like this, in order to keep their ratings high, block you from reporting or rating something on the Fuel Man app. There's an option there that says "put a nickname" but when you write something, it doesn't take any action directly. So, you can't write the content you want to complain about. There are many companies like this. If you open an account with the limits they give, your credit score will be lowered, and even if you're approved, they won't give you credit. And on top of that, if you win a ten-dollar bet, they withdraw $100 from your account and keep the $100 in their own account.

We had one of the better days working together with this company better than the other
None of them had ever been able to ask what more we considered to do or needs
Very reliable service

I have been a faithful Fuelman card holder (builderpro) for many years. The weather here was bad and I got behind and they took my account and put a lock on my account. After business picked up I called and paid my balance in full (about 4 weeks ago). I have not used my card in over 3 months. I get an email this week that I owe 89.90 current invoice while I have not been able to use my card. I called customer service said I needed to talk to finance dept and finance dept told me I needed to talk to customer service. Called back customer service to speak to a supervisor to be told I need to speak with finance. Noone is able to tell me what that charge is and why it is on there but that I owe it. How can I owe it when I have not used my card in over 3 months. But each one was able to tell me that my card was locked..like I didn't already know that!!! My temper got the best of me talking with them and keep wanting to transfer me. Hard to understand them speaking!!!!

Fuelman Mastercard:

Note: No one in our area would accept this card for maintainence. This card is not worth the monthly fee.

Horrible customer service! 3 months of setting up auto pay. Each call took 1 hour. Auto pay was never set up. They attempted to charge me ridiculous late fees even though they had set up the auto pay that never worked. Try to cancel you may have to call multiple times.
Look elswhere trust me. What a hassle they have been. They promise to remove fees then add them back on next invoice. We had better experiences with WEX for sure. Currently using multi user standard business visa cards. Less tracking ability but no hassles.

Customer Service was great. All questions answered quickly.

This company will fee you to death. Their invoices/statements are not concise or easily understood. It takes about 20 minutes on the phone to get someone to speak with. I have found multiple mischarges on the bill when compared to receipts. They make it hard for their customers because they are only out to make as much money as they can get out of you.

Their BILLING IS HOOOORRRIIBBBLLEE. Their website and app is NOT USER FRIENDLY and there is a delay when making payments. I pay my invoice on the day that it drops. I called on the 19th, when invoice generated, Wawa told to make a payment of $97, made the payment, now they telling me I was late because my bill was due on the 23rd for $140. So, I ask how the hell I get penalized for 100 late fee when so paid what you told me to pay…. Let’s just say, they can’t answer that question! I have my paperwork and I will be moving to the next steps to take action. They need to be stopped with these excessive fees! $100 bucks is OUT OF POCKET!!!!!

Customer Service Agent Dominique was very helpful. She took her time to explain my charges on my account and helped me understand why I was receiving those charges. She submitted tickets to help upgrade my account and her patience was amazing. Because of her I decided to stay with Fuelman.
Thank you Dominique!!

My call was sent to Norma and she was able to address my problem with billing by giving us more days to pay, which resolved our issue with late payments. She was professional and friendly and was able to get a quick resolution.

What an awful experience!

What was supposed to be a help with day-to-day operations was anything but easy.
We were given multiple cards for each vehicle in our fleet. Only one worked while the other cards did not.

I called on several occasions to address the issues. I was informed that a team member would reach out to help resolve the issue on each occasion. To no avail, I never received the professional courtesy of a phone call back.

When I signed up, I was told there were three stations within my town that we could utilize the Fuelman card. Only one of the three listed gas stations worked, and more notably, only one diesel pump worked with the card out of two pumps offered.

Their account site is a joke! I was informed at the beginning this would be like, "One-stop shopping". It was anything but that. Whenever I would try to retrieve information to see what card was declined at the pump and not working, there was never anything I could tangibly retrieve. Trying to collect reports was also an issue.

I am also quite computer savvy; however, their site is anything but user friendly. I attempted to make a payment online and thought the transaction had gone through. When I started to receive multiple phone calls that my payment was late, I realized something was amiss. When I went to investigate the situation, I noticed I was charged a $109 late fee. Mind you, we're talking about a payment that was a week past due. The amount was for $480. This is absurd!!! Their fees are outrageous!

I am more than disappointed with the entire experience! If anyone reading this post is looking to use a card fleet service for gas, I highly recommend you look elsewhere. Save yourself time, money, and the aggravation!!!

Extremely disappointed in your product. I have been a customer and current on all my my statements. Today because of the “financial situation” my account was reviewed and lost credit and now billed on a 7 day period. For the record my account right now has a balance of -587 meaning a credit. So not behind on anything actually paid more than I owed. This just seems shady as hell. Oh not to mention at $35 service fee for having g the card, monthly! Yep back to a regular credit card instead of some fleet card that was suppose to help small businesses. Just another fraudulent company praying on the blue collar worker.

As a small business owner, I rely on dependable service providers to help keep operations running smoothly. Unfortunately, my experience with Fuelman has been nothing short of frustrating.

Recently, my bank experienced software issues that impacted payments. The bank acknowledged the issue, confirmed that we had sufficient funds, and even provided a letter stating they would cover any late or service fees. Despite this, Fuelman refused to listen, disregarded the explanation, and showed no willingness to work with me to resolve the situation.

To make matters worse, the customer service representative I spoke with was dismissive, unhelpful, and even hung up on me. Instead of offering support or understanding, they showed a complete lack of concern for how this situation affected my business. As a result, I was left scrambling for a week, dealing with unnecessary disruptions.

Good customer service is about listening and problem-solving—Fuelman failed on both counts. I cannot recommend them to other business owners who need a fuel provider they can count on in critical moments.

It was nice to get a response to my inquire. Sometimes it's hard to get someone in your company. I appreciated Michelle Deleon's assistance with my gas card issue. Thanks