Fuelman Omdömen 

Fuelman is really one of the worst companies I’ve dealt with being in my own business. Their billing practices are unethical. For three payments in a row they took more than the bill. It would end up with me getting a credit which is fine. I wound up with $8000 in credits. I didn’t pay one invoice then a second invoice. They suspended my cards without warning. When I called them to find out why my cards were suspended they said for non payment. For 10 minutes I tried to explain I had a negative balance. The woman would not listen. After a couple of days and finally figuring it out, they said they would not be reinstating my cards because of how I spoke to the customer service representative. I urge you to stay away from this company. I’d rather Zelle my employees then to use a company like this.

Theres a monthly fee and i was initially told payments were due monthly. Company charges 99$ late fees on any transactions after week so if don’t pay attention you could get 4 late fees in one month. This set up is a scam

Michelle, was Super helpful! She was very eager to help, I truly appreciate her excellent support and caring about my needs!

The staff I spoke to on the phone was friendly and helpful and was about to take care of both of my cards quickly.

Quick, knowledgeable, friendly

Classic short term business experience. Easy to set up an account. Impossible to shut it down. Phone numbers, chats,emails - can't find your account, please verify, I'm sending you. It's pretty embarrassing and childish really. I ended up reporting them to the attorney general for my state. Had the account for a few years. Monthly fee (no usage - just a monthly fee - racking up while they found the account cancellation department apparently at the south pole.) These guys are clowns.

Absolute GARBAGE!! I get better discounts and credit line with my pilot card! Customer service, trash your so called account manager, USELESS

Update. This company is still trash!! Someone named Melissa reached out and said she was going to handle this situation. Guess what, she didnt. Instead of just canceling this account she goes and says she'll make it right and even asked me to change my review. If she'd followed thru on her word I would have but didnt hear anything eles from her. So I contacted them to,see what the outcome was and low and behold it was closed and i was even informed( not the card just the case). So im like wow and it sucks that trustpilot dosent have a option to show the emails cause you'd have to see it to believe it.

Listen to all the horror stories about this company. Any other fuel card will be better than dealing with these unprofessional and lackluster company!

The representative was helpful and it was a pleasant experience.

I'm fed up with using the Fuelman website. The site is slow, there are login issues, and it's hard to find the information I need. The whole experience is disappointing

Fuelman would not communicate with us before suspending our fleet cards, even when the bank had told them, they blocked ACH payments due to a breach on our account. When we were made aware of the issue, immediately contacted them and pay the account in full. They pulled the old bait and switch with us. Initially, the representatives came off so nice, we canceled gas cards and other cards to go with Fuelman, when they convinced us that they were business friendly and would be as a partner. This resulted in a week of calling and getting nowhere and 5 different answers. Our drivers were embarrassed when the cards didn’t work, product not on time, had to overnight other cards to drivers to be able to move their trucks. No one reached out to us, listened to us, nor have they responded to any communication. If this is how they treat their customers, whether it was 6 months or 6 days, they fooled us and they will fool you too!

Great customer service. The young lady I dealt with was patient and caring. She attended to my concerns and was able to fix my issues with ease.

Corpay gave me a chance for fueling my vehicles a long time ago.

They have grown through the years.
Mi like that now their CSR’s are also very m South Africa.

Since opening our account in May 2025, we have repeatedly experienced problems generating reports independently. Each time we attempt to run standard usage or summary reports, the system returns:
“No data was recognized for the criteria entered. Please change your submission request and resubmit.”
All date ranges and account parameters entered are accurate, yet we continue to encounter this error.
To date, we’ve reached out multiple times via both chat and phone support. The chat queue can take anywhere from 5 to 30 minutes, and phone requests frequently require escalation tickets to produce even basic reports. After six months, there has still been no long-term resolution to this recurring issue.
This has significantly impacted our ability to manage and reconcile our fuel expenses internally. The level of dependency on customer service for basic reporting is not sustainable and does not align with the functionality and transparency that was advertised when we opened the account.

It seems the minute they were "taken over" by Corpay
Their financial "behavior" went insane
You pay and pay and pay until you've overpaid and they will NOT let you use the card
STAY AWAY
VERY VERY BAD
If I could give THEM a "negative review" just like my account is now( they owe me money
Despicable

This Has Been a Awesome Experience! Communication is Outstanding and Treat you like a Person not just a Paycheck!!

If I could give Fuelman a zero star review I would. We are a small business and thought having a fuel card account would streamline our fuel purchases and it has been more than a headache than any other aspect of our business. Their online portal is not easy to use and I am very tech savy. There is a huge delay in payments posting to accounts which has caused our cards to be locked on numerous occasions even though we pay our balance to zero every week. This has caused our out of town crews to be stranded with no way to purchase fuel. When you call customer service you can not understand what they are saying and the representatives talk in circles and never give you straight answers or solve any issues.

They will flag transactions as fraudulent even when you have consistently used the same fuel station multiple times without issue. We honestly have nothing good to say about this company. Avoid this company at all costs.

I would give negative stars. Used them for about 2 years and at least 13 months with billing errors, each time taking hours to rectify. We would pay the invoice in full and wait for the credit, which is essentially floating on our money. Not a trustworthy company.

Good time was very easy to pay my bill over the phone and I appreciate it. The only thing I have to say is your phone number and back of your card is right where the account number is and you can’t read the number. Maybe that’s just my card I don’t know.